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Mobal Terms & Conditions

Mobal Purchase Agreement / Terms

Mobal Rental Agreement / Terms


Mobal Purchase Agreement/Terms

( for our rental terms click here )

RETURNS:

If you're not completely satisfied with the equipment for any reason, return it within 60 days of purchase for a refund. Write to us at returns@mobal.com and tell us why you are not satisfied. We will then send you return instructions. Once we receive the phone, and provided you do not owe us for any usage charges (calls, text messages and cellular data), we will refund the sale price.

SHIPPING:

Orders must be received by 2pm EST. Not all shipping services are available in all areas. A signature will be required at delivery. Shipping to countries outside of the US may be subject to Customs clearance delays, and you may be liable for import duties and taxes - we have no control over these charges and cannot predict what they may be. There is a $10 charge for re-routing or canceling your order after it has been shipped. Please check the contents of your package carefully and notify us within 7 days of any missing or incorrect items.

MONTHLY AND ANNUAL FEES:

Mobal World Phone Service
Absolutely no monthly or annual fees. No minimum contract term. No commitment.

Mobal Japan Phone Service
Absolutely no monthly or annual fees. No minimum contract term. No commitment.

Mobal Satellite Phone Service
Charged by the month with no minimum contract term. No commitment.

BILLING & USAGE CHARGES:

Equipment and shipping charges are taken from your credit card before shipping. You are also liable to pay for all usage (calls, text messages and cellular data) made and received according to the applicable tariff:

Mobal World Phone Service

Mobal Japan Phone Service

Mobal Satellite Phone Service

Usage purchased in advance in prepaid bundles is valid only for the phone/SIM Card for which it has been purchased and is non-refundable.

Usage charges (calls, text messages and cellular data) are taken from your credit card when we receive the usage information from the networks. Due to delays in receiving information from networks, usage may be charged several months after it was used. You can view statements detailing the charges that we have taken, including fully itemized lists of your usage, online at www.mobal.com/myaccount.

Our credit card transactions are processed at our billing center in the UK; Before traveling, you are advised to notify your credit card company to expect charges from the UK.

You must inform us of any changes to your credit card details. If we are unable to take payments we may suspend your service until outstanding charges are settled. Your debt may be passed to a collection agency. You will be liable for all costs and expenses incurred as a result of this action, including collection agency fees (based on a percentage at a maximum of 33%), and reasonable legal fees.

LOSS OR THEFT:

You are liable for all usage (calls, text messages and cellular data) charges incurred until you notify us of the loss or theft. To request disconnection of the service call +1 212 785 5800 immediately. This emergency service is available 24-hours a day. Out of normal office hours our answering service will provide instructions.

MOBAL’S ALL RISK PROTECTION PLAN:

Mobal’s All Risk Protection Plan protects you from the charges that would normally be incurred if your Mobal phone/SIM card is lost, stolen or damaged or it develops a fault:

The Mobal All Risk Protection Plan is subject to the following terms:

If your Mobal phone/SIM card is lost or stolen, you must notify Mobal immediately to request disconnection of the phone service. Mobal will then send you a claim form to complete. Failure to notify Mobal of the loss or theft could affect your right to claim. You must report the theft or loss to the police. You must notify Mobal of the Police Incident Number, the name and telephone number of the police station, and the date on which the incident was reported. Claims cannot be accepted unless this information is provided.

Your first year’s premium is taken from your credit card prior to shipping.

To renew your Protection Plan, you don’t need to do anything – it will automatically be renewed on the anniversary of your contract, however, we will contact you prior to renewal and will give you the opportunity to opt-out, no questions asked!

You must take all reasonable precautions to protect the equipment from theft, loss and damage. This Plan does not cover any additional costs incurred as a consequence of the theft, loss, damage or fault of the equipment. This Plan does not cover theft from an unattended motor vehicle. This Plan shall be void in the event of fraud, non-disclosure or alteration of risk. You are limited to one claim per 12-month period. We reserve the right to cancel the Plan, and in such an event, we will return the premium for the unexpired period.

EQUIPMENT PROBLEMS:

Any problems you have with the equipment must be reported to Mobal as soon as possible. Refunds will not be issued if we were not given the opportunity to solve the problem. We shall not be held responsible for any loss, damage, injury or inconvenience arising from any aspect of our service. We shall not be held responsible for problems relating to the service provided by the phone networks.

REPLACEMENTS:

If there is a fault with the equipment within 12 months of purchase, we will replace it. Please contact us for instructions.

TERMINATING YOUR SERVICE:

If you wish to terminate your service, please contact us. You will remain liable for any usage charges (calls, text messages and cellular data) charges incurred until the equipment has been disconnected.

RESTRICTIONS:

The Mobal World Phone Service is available for purchase only by residents of North America. You must not transfer the ownership of or sell or rent the equipment. We reserve the right to limit or reject orders or to terminate the contract at any point, without explanation and such termination will be effective immediately. You are responsible for taking care of the equipment and ensuring that it is used responsibly.

MOBAL COMMUNICATIONS INC.

Mobal Communications Inc.
928 Broadway, Suite 903,
New York, NY, 10010

This agreement shall be governed by the laws of New York State. The courts of New York State shall have the non-exclusive jurisdiction to settle any disputes that may arise from or in connection with this agreement. “We” refers to Mobal Communications Inc., “You” refers to the person buying the equipment.


02/20/2013


Mobal Rental Agreement/Terms

SHIPPING:

Orders must be received by 2pm EST. Not all shipping services are available in all areas. A signature will be required at delivery. We are unable to deliver rental equipment to countries outside of the USA. If you cancel or re-route your order you will be charged for any shipping charges incurred. Please check the contents of your package carefully and notify us immediately of any missing or incorrect items.

BILLING & CALL CHARGES:

Rental charges, All Risk Protection Plan charges, and shipping charges are taken from your credit card before shipping. You are liable to pay for all calls made and received according to the applicable tariff.

Mobal World Phone Service

Mobal Japan Phone Service

Mobal Satellite Phone Service

Calls purchased in advance in prepaid call bundles are only valid for the rental for which they have been purchased and are non-refundable.

Call charges will be taken from your credit card as and when we receive the call data from the networks. Due to delays in receiving call data from networks, calls may be charged several months after they were made. You can view statements detailing the charges that we have taken, including fully itemized lists of the calls you have made, online at www.mobal.com/myaccount.

Our credit card transactions are processed at our billing centre in the UK; Prior to travel you are advised to notify your credit card company to expect charges from the UK.

You must inform us of any changes to your credit card details. If we are unable to take payments we may suspend the service until outstanding charges are taken. Your debt may be passed to a collection agency. You will be liable for all costs and expenses incurred as a result of this action, including collection agency fees (based on a percentage at a maximum of 33%), and reasonable legal fees.

LOSS OR THEFT:

You are liable for all call charges incurred until you notify us of the loss or theft. To request disconnection of the service call +1 212 785 5800 immediately. This emergency service is available 24-hours. Out of normal office hours our answering service will provide instructions. If you have not taken out the Mobal Rental All Risk Protection Plan, you will be required to pay us the full replacement cost of the equipment.

MOBAL RENTAL ALL RISK PROTECTION PLAN:

The Mobal Rental All Risk Protection Plan protects you from the charges that would normally be incurred if your rental equipment is lost, stolen or damaged, including up to $500 worth of airtime if your phone is used after it is lost or stolen.

If your rental equipment is lost or stolen, you must notify Mobal immediately to request disconnection of the phone service. Mobal will then send you a claim form to complete. Failure to notify Mobal of the loss or theft could affect your right to claim. You must report the theft or loss to the Police. You must notify Mobal of the Police Incident Number, the name and telephone number of the Police station, and the date on which the incident was reported. Claims cannot be accepted unless this information is provided.

You must take all reasonable precautions to protect the equipment from theft, loss and damage. This Plan does not cover any additional costs incurred as a consequence of the loss, theft or damage of the equipment. This Plan does not cover theft from an unattended motor vehicle. This Plan shall be void in the event of fraud, non-disclosure or alteration of risk. We reserve the right to cancel the Plan and in such an event returning the premium for the unexpired period.

The following deductibles apply: Cellular equipment - $40; Satellite equipment - $400.

EQUIPMENT PROBLEMS:

Any problems you have with the equipment must be reported to Mobal as soon as possible. Refunds will not be issued if we were not given the opportunity to solve the problem. We shall not be held responsible for any loss, damage, injury or inconvenience arising from any aspect of our service. We shall not be held responsible for problems relating to the service provided by the phone networks.

RETURNING EQUIPMENT:

You are responsible for returning the equipment to us; simply deposit it with our pre-paid airway bill at any convenient FedEx drop off location. If the package is deposited later than the agreed Rental End Date, additional rental and Protection Plan charges (if applicable) will be applied. Early return is non-refundable.

RESTRICTIONS:

You must not transfer the ownership, sell or rent the equipment. We reserve the right to limit or reject orders or to terminate the contract at any point, without explanation, such termination to be effective immediately. You are responsible for taking care of the equipment and ensuring that it is used responsibly.

MOBAL COMMUNICATIONS INC.

Mobal Communications Inc.
928 Broadway, Suite 903,
New York, NY, 10010

This agreement shall be governed by the laws of New York State. The courts of New York State shall have the non-exclusive jurisdiction to settle any disputes that may arise from or in connection with this agreement. “We” refers to Mobal Communications Inc., “You” refers to the person buying the equipment.

02/20/2013

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