New! Pay your bill by cash!

If you are living and working in Japan, you may find that it’s not convenient to pay your bill long-term with your international Debit/Credit Card or PayPal account. Some international providers charge transaction fees – or you may not be keeping money in your international account…

To solve these problems, we are now delighted to announce that you can now change your payment method to cash. This means that you can pay your bill in cash at any Mini Stop, Lawson or Family Mart convenience stores around Japan.

payment methods

Simply pay for your SIM card and your first month’s Plan fees by Credit/Debit Card or PayPal account. If you wish to change your payment method to cash, simply select the option in your online account. Easy!

Paying by cash is easy. Each month, we’ll email you to let you know how much you need to pay.

See our simple step-by-step guide on how to make your payment in store…

 

Payment at Lawson or Mini Stop

You can pay at Lawson or Mini Stop using their multimedia terminal “Loppi”.

Note that this machine displays Japanese language only.

Step 1: Visit the Mini Stop/Lawson Payment Machine

Visit the Mini Stop/Lawson Payment Machine

Step 2: Click “Various Payments” (the option on the left)

Click “Various Payments” (the option on the left)

Step 3: Key in your SmartPit invoice number from your email.

Key in your SmartPit invoice number from your email.

Step 4: Choose Pay by Smartpit

Choose Pay by Smartpit

Step 5: Click to close the “Be Careful” screen (this screen warns you to be careful of scammers, etc)

Click to close the “Be Careful” screen (this screen warns you to be careful of scammers, etc)

Step 6: Click the “Mobal Japan SIM” option

Click the “Mobal Japan SIM” option

Step 7: Click the Confirm button

Click the Confirm button

Step 8: Wait for your Payment Slip to print

Wait for your Payment Slip to print

Step 9: Collect your Payment Slip

Collect your Payment Slip

Step 10: Pay with cash at the Cash Register (note that you must pay within 30 minutes)

Pay with cash at the Cash Register (note that you must pay within 30 minutes)

Step 11: Collect your receipt

Collect your receipt

Step 12: All done!

All done!

Payment at Family Mart

Follow the steps below to pay your bill at Family Mart

Step 1: Click the language button on the top right of the screen to change your language from Japanese to English, Chinese, Korean, Portuguese or Russian.

Step 2: Enter your Smartpit number and press “OK”.

Step 3: Click the “Mobal Japan SIM” option.  Press “OK”.

Step 4: Select “Mobal Japan SIM” again and press “OK”.

Step 5: Wait for your Payment Slip to print.  Pay with cash at the Cash Register within 30 minutes.

Payment at Lawson Station

Follow the steps below to pay your bill at Lawson Station

Step 1: Choose left button option and touch screen to confirm

Step 2: Type your Smartpit Number using screen touchpad

Step 3: Choose ‘Smartpit Payment’ option- it’s the top bar

Step 4: Confirm you’ve read the potential fraud warning
Step 5: Confirm the payment is for Mobal
Step 6: Click confirm on the bottom right of the screen
Step 7: Confirm payment amount
Step 8: Payment slip is automatically printed
Step 9: Take to the cash register and wait for your receipt

Terms and Conditions of Mobal cash payment (Smartpit) service

– The cash payment service is available to ongoing monthly customers who have made their first month’s line rental/plan fee payment via Debit/Credit Card/PayPal.
– Each month, you will receive an email requesting cash payment of your bill within 10 days.  
– You can view a fully itemized statement of your charges in your Mobal online account.
– Your line rental/plan fee will be charged upfront in full calendar months.  Note that your first bill may be slightly higher than normal in order to adjust your billing cycle to the cash upfront payment method.
– If you do not pay your bill within 10 days via cash payment, payment will be taken from your Debit/ Credit Card/PayPal account on record.
– You must keep your Debit/credit card/PayPal account up to date in your Mobal online account.  Failure to keep your Debit/Credit Card/PayPal account up to date may result in disconnection of your service.
– If we do not receive payment from you via cash, we retain the right to change your default payment method to Debit/Credit Card/PayPal.

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