Updated June 15th 2020
Over recent weeks at Mobal HQ, we’ve been discussing how we can best support our community of users, especially those in Japan long-term. As a mobile operator, we’ve been able to provide an uninterrupted service throughout the crisis, and we’re not expecting that to change at all. However, we’re actively looking at more ways we can support our customers. Here are a few updates, useful links, and ways we hope that we can help:
Advice
To keep up to date with the best ways to stay safe, we recommend taking a look at the latest advice from the World Health Organisation, and if you’re in Japan, the latest guidance from the Japanese government.
Your Service
We’re not expecting any disruption to your service – but if you are experiencing any problems then you can check out our support pages, or get in touch with our support team.
Rescheduling and Pre-Booking
If you’ve already received your SIM and don’t yet have a rescheduled date booked to go to Japan, there’s no need to worry – Japan Unlimited SIMs (including voice services) can be activated when you do arrive, and Data Only SIMs can now be activated and used at any time between now and the end of 2022! If you need to cancel or amend a booking, let our support team know at the link above.
If you’d like to pre-book a SIM to collect in Japan, you can choose your arrival date in the checkout when you purchase your SIM.
Shipping & Pick-Up
We’re working closely with our shipping partners to ensure that deliveries are made in a timely fashion.
Several of the SIM pick-up locations that temporarily closed have now begun to reopen. You can find the most up-to-date information about our pick-up points at our Japan SIM page.
Helpful Resources
Here are a few things the team here at Mobal have found helpful – maybe you will too.
Headspace have made a range of their mindfulness resources free to use. We’ve found this to be a real help when anxiety levels start to rise.
We’re aware of a lot of false claims and fake news about COVID-19 circulating on social media. Fact checking organizations provide great resources for checking whether what you’ve read is true or not.
Keeping fit while social-distancing can be a challenge. Fitness tracking app Strava have provided a few tips and expert answers on how to stay active.
Do you have any tips to help the community? Send them to us on Facebook or Twitter – we’ll be sharing them with our customers – we’re all in this together!
Can We Buy You A Coffee?
One of our charity partners, Warm Hearts Coffee Club, is offering a free coffee drip pack to Mobal customers. You can get your delicious 5-pack of filter coffee delivered to you, all over Japan. Just enter the code MOBAL in the checkout – shipping is free.
Like you, we’re keeping a close eye on the news and reacting to the most recent developments, but we’d like to assure you that we’ll be here to keep you connected throughout this crisis, and beyond. We’d like to say a big Thank You to every single one of our customers for choosing us – you’re not only part of a huge Mobal community, but you’re also supporting vital charity work in Malawi and around the world.
Thank you, and stay safe!
Mobal