Satellite Phone Expert
Ask Stephen

Send FREE SMS to Iridium Satellite Phone
GSA Contract Holder
C-O-M-O-D-O Secure

Stephen's Satellite Phone FAQ's

Do I Need The Mobal Satellite Phone?

The Mobal Satellite Phone allows you to keep in touch with family, friends and co-workers from remote areas. It can provide essential communication in an emergency. Most importantly, it gives you the peace of mind that you can always make that essential call if you should need to.

Your Satellite Phone can operate from anywhere in the world. It even works when the regular cellular networks are down. Simply extend the antenna of the phone in an area with a clear open view to the sky and have confidence that you will be able to make and receive calls and keep in touch effortlessly in any situation.

Will The Mobal Satellite Phone Work Where I Am Going?

The Mobal Iridium Satellite Phone has global coverage. It will operate anywhere in the world - even in remote areas. It is ideal for use in areas where there is little or no cellular coverage such as in the mountains or out at sea. It will even operate in the North and South Poles and it will work when the regular cellular networks are down!

Wherever you are traveling, the Mobal Satellite Phone is for you. Please be aware, however, that to make and receive calls on the Mobal Satellite Phone, you must have a clear line of sight to the sky. Your phone cannot operate indoors, or close to tall trees or buildings. Basically, the more sky that you can see, the better the signal strength you will get.

The Mobal Satellite Phone is used around the world on leisure and adventure trips; it is used on remote hunting and fishing tours, for expeditions and treks the world over, on sea vessels and cruise ships, and in many more remote destinations around the world.

The Mobal Satellite Phone is also used for emergency preparedness and disaster recovery missions.

Wherever it is used, the Mobal Satellite Phone gives valuable peace of mind allowing users to keep in touch with friends, family and co-workers.

What's Included In The Mobal Satellite Phone Rental Kit?

The Mobal Satellite Phone Rental Kit has been tailor-made for you by the Satellite Phone experts to include everything that you need - so that you have one less thing to worry about in the lead up to your trip.

Here's what you get:

  • Iridium 9505A Handset (Dimensions: 158mm L x 62mm W x 59mm. Weight: 375g.)
  • Lithium Ion Battery - giving you up to 3.6 hours of talk time or 30 hours of standby time
  • Multi-Voltage (110-240V) AC Travel Charger - to keep your batteries fully charged
  • Quick Start User Guide - simple instructions to get you started using your phone right away
  • Full User Guide - full instructions on how to use your equipment
  • Sturdy Mobal Carry Case - to keep your equipment safe and secure

All Mobal Satellite Phones are thoroughly tested between rentals. Your phone is set up and ready to use when you receive it and you will receive all of the accessories that you need - all supplied to you in a sturdy carry case and shipped to you securely by FedEx. In addition, order your Mobal Satellite Phone now and you will also receive the following accessories totally free of charge (available for a limited period only):

  • FREE Spare battery (regular rate $20.00 per rental) - keep your phone charged for longer
  • FREE 12/24V DC Vehicle Adapter (regular rate $20.00 per rental) - charge your Satellite Phone while on the move
  • FREE Leather Handset Case (regular rate $15.00 per rental) - keep your phone protected from damage
  • FREE External Magmount Antenna (regular rate $15.00 per rental) - use your Satellite Phone from inside your vehicle

Plus, if you act promptly, you'll receive an additional free gift - yours to keep: FREE International plug kit ($25.00 value) - charge your phone and any other electrical items from anywhere in the world.

  • Plus, FREE Roundtrip Shipping
    Reserve your Mobal Satellite Phone in advance and we will ship it to you absolutely free of charge. Returning your phone is easy! When you return from your trip, simply deposit your equipment at your nearest FedEx drop-off location with the convenient pre-paid airway bill supplied - at absolutely no cost to you.

Are There Any Hidden Charges With The Mobal Satellite Phone?

The only costs associated with the Mobal Satellite Phone are your rental charges, your optional Theft and Loss Protection charges, and the charges for any calls that you make.

Even shipping is free of charge when you reserve your phone in advance.

You won't pay anything else. Zip. Nada. Nothing.

You won't pay a penny for return shipping! When you return from your trip, simply deposit your equipment at your nearest FedEx drop-off location with the convenient pre-paid airway bill supplied - at absolutely no cost to you.

You won't even be charged for the days that the phone is in transit! Your rental charges begin on the date that you receive the phone and end on the date that you send it back to us.

There are no minimum charges, activation fees or roaming rates - and you won't pay extra to get the accessories that you need.

There is absolutely no deposit to pay.

Even itemized billing is free of charge with unlimited access to your own secure online account.

Order your Mobal Satellite Phone today and be absolutely certain that you are not paying for anything that you shouldn't.

Will The Mobal Satellite Phone Be Too Complicated To Use?

Satellite Phones use advanced technology, but this does not mean that you need to be a rocket scientist to use one! Your Satellite Phone should give you peace of mind - and not just be one more thing to worry about! At Mobal, we guarantee you great Satellite Phone support - every time.

Click on the video below to see just how easy it is to get started using your Mobal Satellite Phone:

Check out the 5 reasons why using your Mobal Satellite Phone is easy as pie

1. You receive an easy to understand one page Quick Start Guide to get you started using your Satellite Phone right away.

2. You receive your full manufacturer's user manual to give you further advice and complete instructions if you want to do anything anymore complicated

3. You get a free coaching call from Mobal's team of Satellite Phone experts. Call us when you receive your phone and we will walk you through anything you are not sure about. Ask us anything - no matter how silly you think it may be. Take all the time you like so you can be confident that you know exactly how to use the equipment.

4. You get full video support with simple, clear instructions on how to use your Satellite Phone

5. You always get free calls from your Satellite Phone to Mobal's team of Satellite Phone experts 24/7. You can be sure you always can get expert help from wherever you are in the world - no matter what time it is.

What Are The Shipping Options For The Mobal Satellite Phone?

Reserve your Mobal Satellite Phone in advance and get your shipping totally free of charge!

Your Mobal Satellite Phone Rental Kit is delivered to you securely by FedEx at the following rates:

Standard Free FedEx Shipping: FREE
Standard FedEx Shipping: $10.00
FedEx Standard Overnight Shipping: $39.00
FedEx Priority Overnight Shipping: $49.00
FedEx Saturday Morning Shipping: $59.00

Rental charges begin on the date that you receive your phone. You will not be charged for the days that the phone is in transit. All satellite rentals are a minimum 7 day rental, early returns are not refundable.

How Do I Return The Phone At The End Of My Trip?

When you have finished with your phone, simply deposit your equipment at your nearest FedEx drop-off location (within the USA) with the pre-paid airway bill provided in your rental pack. Return shipping is free of charge.

Your rental charges end on the date that you return your phone. You will not be charged for the days that the phone is in transit.

Is There A Voicemail Service On The Mobal Satellite Phone?

Your voicemail service is set up and ready to use. If your phone is switched off, out of coverage or busy, callers will have the option to leave a voicemail message for you. Full voicemail instructions are provided in your rental pack.

In addition, friends, family and co-workers can keep in touch easily and economically by sending a text message or an email to your Satellite Phone. This wide range of options makes it easier to keep in touch remotely. Full instructions for all of these services are provided in your rental pack.

Is There A Text Messaging Service With The Satellite Phone?

Your Mobal Satellite Phone can send and receive short SMS text messages to and from other Iridium Satellite Phones. This is useful if you are traveling in a party with two or more phones. Please note that it is not possible to send or receive text messages to or from cell phones.

Sending Messages To The Mobal Satellite Phone Through The Internet

Friends, family and co-workers can send short messages to your Mobal Satellite Phone through the internet. It's quick and easy - and totally free of charge. Messages are a maximum of 160 characters long.

Click on the video below to see how to send a message to the Mobal Satellite Phone via the internet:

Sending Messages To The Mobal Satellite Phone From An Email Address

Friends, family and co-workers can send short email messages to your Mobal Satellite Phone. Messages are a maximum of 160 characters long. Messages are free to receive on your Mobal Satellite Phone.

Click on the video below to see how to send a message to the Mobal Satellite Phone from an email account:

Can I Use Data With The Mobal Satellite Phone?

It is possible to use data with your Mobal Satellite Phone. If you require this service, please tell us and we will be glad to supply a data kit for you free of charge. Please note, however, that we cannot guarantee technical support for data services (full technical support is provided for all other services).

Data usage is charged in full minutes at $1.99 per minute.

Dial up data speed is 2.4kbps. This is usually sufficient for sending emails, but not sufficient for transferring large files or browsing the internet.

Sending And Receiving Short Emails On The Mobal Satellite Phone

Please note that it is possible to send and receive short emails on the Mobal Satellite Phone without using a data kit. Messages are a maximum of 160 characters long. Outgoing messages are charged at $1.50 per message. Incoming messages are free to receive on the Mobal Satellite Phone. Full instructions on how to use this service are provided in your rental pack.

Click on the video below to see how to send a short email to the Mobal Satellite Phone.

Click on the video below to see how to send an SMS text message from your Mobal Satellite Phone to an email address.

Is There Insurance On The Mobal Satellite Phone?

Satellite Phones are expensive to buy. Without insurance, if your phone is lost or stolen on your trip, you could face a bill of up to $1700.00 for equipment costs alone. Mobal's comprehensive Theft and Loss Protection gives you peace of mind that you are covered if your phone is lost, stolen or damaged on your trip. The Mobal Theft and Loss Protection covers you wherever you are in the world - no matter how remote your location. Simply select "Theft and Loss Protection" in the shopping cart to claim your peace of mind.

Can I Buy The Mobal Satellite Phone?

Yes, we currently have two great options to purchase the Mobal Satellite Phone. If you are planning on keeping your phone at hand as part of your emergency preparedness plan, or if you take regular trips to remote areas, then purchasing your phone will generally be your most cost-effective option.

Can I Check How Many Prepaid Minutes I Have Left?

When you process a call on your Iridium handset it will tell you the call balance and days till expiration of your prepaid voucher

If you wish to manually check you can dial 2888 and press (ok/send/) and you will be informed of your current balance and expiration period

How Can I Top Up My Prepaid Minutes?

To add another pre paid package to your Iridium Prepaid SIM, please contact us at specifying which prepaid voucher you require:

Iridium Prepaid Vouchers
Number of Minutes Price Validity
75 $166 1 Month
200 $495 6 Months
500 $800 1 Year
1000 $1600 2 Years

Please note it can take up to 2 business days to activate a top-up.

Does my Iridium Prepaid SIM expire?

Please note that once your SIM card has expired either by using up all of your minutes or by the passing of the expiry date, you have 90 days in which to add another package.

If you do not purchase another package within this 90 day period, your SIM card will be permanently deactivated and will no longer work.

If you wish your service to continue, you will need to buy a new SIM card and you will be issued with a new telephone number upon activation.

Not answered your question?
Ask Stephen at or call 9am-5pm EST weekdays at 1-888-888-9162.


Mobal Satellite Phone Customers Include: Our Customers

loader

Please Wait...