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Easily Keep In Touch With Our Japan SIM Cards!

yes English language support

yes No minimum contracts

yes No setup fees

yes No additional taxes

yes Profits go to charity

JETS - Order now and collect your SIM at the JET orientation

Great 4 / 5
trustpilot star trustpilot star trustpilot star trustpilot star trustpilot star
Based on 516 reviews
green star
Feb 17

Good service everywhere in Japan

I received my Sim card directly to my home before my trip. It worked perfectly...


Gabriela
green star
Feb 13

Satisfied, would reuse again!

I was very satisfied with the service "Japan Unlimited" sim card provided by Mobal...


Elena
green star
Dec 6

Amazing experience

Everything was top notch. I had no issues whatsoever. Everything was made as simple...


Cole Fairweather
green star
Dec 6

The SIM cards worked great!

The SIM cards worked great while we were there. They were reliable and...


Mario
green star
Oct 4

Very happy customer

The website is easy to use and ordering is simple. You have all the...


moonriseprincess
green star
Oct 3

Overall very Happy

Overall very Happy, used it for two weeks, never had any issues,city area Osaka, Kyoto...


Stephan l
green star
Oct 3

I’ve found the service given very good

I’ve found the service given very good. I picked up th SIM card at...


John Cronin
green star
Sep 10

Excellent data sim for travelling in Japan

just wanted to drop you a line to congratulate you guys on a brilliant product...


Lesley
green star
Sep 9

They sent us better sim cards than we…

They sent us better sim cards than we ordered!...


Jamie Williamson
green star
May 17

Excellent sim card for usage in Japan

Excellent sim card for usage in Japan. Had great...


Naman Jain
green star
May 09

We were thrilled with the SIM card and…

We were thrilled with the SIM card and it’s uses. We were in Kyoto...


Kathy McColeman
green star
Apr 10

The SIM card works great.

I have yet to experience somewhere in Japan where i does not get coverage...


Rune Boye
smartphone user

If you’ve ever tried to get a Japanese SIM Card, you’ll be well aware that it’s really difficult. Most companies require you to have a Japanese credit card and Residence Visa. You’ve also got the difficulty of filling out complicated forms in Japanese.

Introducing Mobal’s Japan Unlimited SIM!

Our service is different, we have removed obstacles that other providers place in your way. It’s simple to buy a Japan Unlimited SIM Card, it’s easy to activate and it’s simple to cancel it if you need to.

Our long-term Japan SIM cards are perfect for you if you are living, working or studying in Japan. You can have your SIM shipped to you before you travel or pick it up when you arrive in Japan.

We provide a SIM card which fits any phone - including iPhones, smartphones and basic phones.


yes Always-on data

yes Free incoming calls & incoming texts

yes Real Softbank Japanese phone number

smartphone user
smartphone user

Real Japanese Phone Number

All our Japan Voice+Data plans come with a real 070, 080 or 090 Japanese phone number with cheap calls and texts (many calls are free). A real number is essential in Japan if you’re working or studying. Some providers supply a ‘virtual’ number, but these aren’t accepted by many institutions.

Choose a plan, collect in Japan...

We'll be at the hotel where your JET Orientation takes place in Tokyo. Our team will be there to hand over your SIM and answer your questions.

Special Offer for JETs - Order today and you get your SIM for only JPY ¥100. Our regular price is JPY ¥3,000!!
smartphone user
Plan pointer 1GB
Free Incoming Calls & Texts yes
Mobile Hotspot yes
No Taxes yes
Monthly Fee JPY ¥1,480
SIM Price JPY ¥3,000
JPY ¥100
JET Offer

Plan pointer 5GB
Free Incoming Calls & Texts yes
Mobile Hotspot yes
No Taxes yes
Monthly Fee JPY ¥2,980
SIM Price JPY ¥3,000
JPY ¥100
JET Offer

Plan pointer 10GB
Free Incoming Calls & Texts yes
Mobile Hotspot yes
No Taxes yes
Monthly Fee JPY ¥3,280
SIM Price JPY ¥3,000
JPY ¥100
JET Offer

Plan pointer 30GB
Free Incoming Calls & Texts yes
Mobile Hotspot yes
No Taxes yes
Monthly Fee JPY ¥4,380
SIM Price JPY ¥3,000
JPY ¥100
JET Offer

Plan pointer 1GB 5GB 10GB 30GB
Free Incoming Calls & Texts yes yes yes yes
Mobile Hotspot yes yes yes yes
No Taxes yes yes yes yes
Monthly Fee JPY ¥1,480 JPY ¥2,980 JPY ¥3,280 JPY ¥4,380
SIM Price JPY ¥3,000
JPY ¥100
JET Offer
JPY ¥3,000
JPY ¥100
JET Offer
JPY ¥3,000
JPY ¥100
JET Offer
JPY ¥3,000
JPY ¥100
JET Offer

Always-on data - it never stops!

Each month you get 1GB, 5GB, 10GB or 30GB of super-fast data. When you’ve used your data allocation, you’ll get reduced speeds (around 200 kbps). However, your data is always on – it never stops. Your monthly allocation is reset on the 1st of every month.

Call Rates
All incoming calls FREE
Calls to other Japan cell phones & landlines JPY ¥39 per minute

Texts and International Calls

International Calls to... JPY ¥65 per minute
Australia, Belgium, Canada, China, Denmark, Finland, France, Germany, Hong Kong, Indonesia, Ireland, Italy, Malaysia, Netherlands, New Zealand, Philippines, Russia, Singapore, South Korea, Spain, Sweden, Switzerland, Taiwan, Thailand, UK, USA
Calls to other Countries JPY ¥200 per minute
Please Note: International calls must be dialed using the 0063 dialing prefix code as described in your user guide. Calls dialed without the 0063 dialing prefix have a JPY ¥35 per minute surcharge
All Incoming Texts FREE
Domestic Texts (to Japan numbers) JPY ¥29 per message
International Texts (to international numbers) JPY ¥140 per message
We recommend using a messaging app such as Whatsapp or iMessage, so you can send messages for free.
Extra Charges (there are none!)
Taxes None
Activation fees None
Termination fees None
Contract term No minimum

No Hidden Charges

We don’t charge tax - others charge an extra 10% tax on top of the prices they advertise. We don’t charge setup or activation fees either - our competitors will add ¥¥¥¥ onto your first bill (plus tax!).

" They had the best value plans … the staff were friendly and fast to respond. I would recommend Mobal to friends and family. "

David J

How we compare with traditional Japanese SIM card providers...

mobile competition
With Traditional Japanese Providers...

yes You need a Japanese bank account

yes You need to visit a store & fill in lots of paperwork

yes You need to commit to a 2-year contract

yes Termination fees are high!

yes SIMs are often data-only

yes Data usage is often limited

yes There are lots of complicated hidden fees & charges

yes Customer support is mostly Japanese

mobile competition
With Our Japan SIM Cards...

yes Payment by Debit/Credit Card or PayPal

yes Order online

yes No contract!

yes No termination fees, cancel anytime!

yes Voice & data with a Japanese phone number & free incoming calls!

yes Unlimited data

yes No taxes, no minimums, no hidden extras!

yes English language customer service

Why Our Japanese SIMs are the smart choice

4g network
Always-On Fast 4G Data

You get fast 4G LTE data to use in Japan. It’s always-on, so there’s no need to worry about running out

guarantee
Money Back Guarantee

We are confident that you'll love our service we offer a full & prompt, no-hassle money back guarantee

softbank
Excellent Coverage

We work in partnership with Softbank, so you get ultra-reliable service. Softbank cover over 99% of Japan’s population

english language
English Language Support

Our staff are native English speakers, so we guarantee you'll get easy, friendly English-language support whenever you need it!

4g network
Perfect For Long Stays

Perfect for you if you are living, working or studying in Japan

our charity
Profits Go To Charity

Mobal guarantees that the majority of profits go to its charities, so with your Mobal phone, you don't just travel the world, you make it a better place!

" The staff were very helpful with great English, and made the experience easy, far better than some of the other SIM services I encountered. Would definitely recommend Mobal, and will be using them next time I visit Japan. "

Richard, UK

Pick-up & Shipping Options

FREE Pick-up in Japan

You can collect your SIM in Japan – completely free of charge.

View our Pick-up locations

Simply choose your preferred collection point and pick-up date in the checkout. Your SIM will be available for instant pick-up after placing your order! Just show your order confirmation email and your passport to the agent when you collect your SIM.

Tokyo Area

JET Orientation - Hotel MyStays, Sept 19th

More Information

Mobal will have a desk in the hotel lobby where online orders can be collected. We will be there on September 24th through the day (between 10am and 6pm).


How to Collect
collection point

Step 1
Order your SIM today – choose your preferred collection point and pick-up date at checkout.

passport image

Step 2
Visit us in your hotel lobby on September 24th, show your order confirmation email and passport - we will hand over your order.

JET Orientation - Keio Plaza Hotel, Sept 26th

More Information

Mobal will have a desk in the hotel lobby where online orders can be collected. We will be there on October 1st through the day (between 10am and 6pm).


How to Collect
collection point

Step 1
Order your SIM today – choose your preferred collection point and pick-up date at checkout.

passport image

Step 2
Visit us in your hotel lobby on October 1st, show your order confirmation email and passport - we will hand over your order.

JET Orientation - Hotel Nikko, Oct 3rd

More Information

Mobal will have a desk in the hotel lobby where online orders can be collected. We will be there on October 8th through the day (between 10am and 6pm).


How to Collect
collection point

Step 1
Order your SIM today – choose your preferred collection point and pick-up date at checkout.

passport image

Step 2
Visit us in your hotel lobby on October 8th, show your order confirmation email and passport - we will hand over your order.

JET Orientation - Hotel MyStay Premia, Oct 10th

More Information

Mobal will have a desk in the hotel lobby where online orders can be collected. We will be there on October 15th through the day (between 10am and 6pm).


How to Collect
collection point

Step 1
Order your SIM today – choose your preferred collection point and pick-up date at checkout.

passport image

Step 2
Visit us in your hotel lobby on October 15th, show your order confirmation email and passport - we will hand over your order.

JET Orientation - Keio Plaza Hotel, Oct 17th

More Information

Mobal will have a desk in the hotel lobby where online orders can be collected. We will be there on October 22nd through the day (between 10am and 6pm).


How to Collect
collection point

Step 1
Order your SIM today – choose your preferred collection point and pick-up date at checkout.

passport image

Step 2
Visit us in your hotel lobby on October 22nd, show your order confirmation email and passport - we will hand over your order.

JET Orientation - Hotel Nikko Narita, Oct 25th

More Information

Mobal will have a desk in the hotel lobby where online orders can be collected. We will be there on Friday, October 29th through the day (between 10am and 6pm).


How to Collect
collection point

Step 1
Order your SIM today – choose your preferred collection point and pick-up date at checkout.

passport image

Step 2
Visit us in your hotel lobby on Friday, October 29th, show your order confirmation email and passport - we will hand over your order.

Narita Airport T1 JTB
Travel Center
clock

(Open as Usual)
From 10am - 6pm every day

pin

1st Floor (International Arrival Lobby) Narita Airport T1

More Information

The Narita Airport Travel Center managed by JTB is the perfect start point for your trip to Japan. Exchange or purchase your JAPAN RAIL PASS (and collect your SIM) and get expert travel advice on arrival.

Important: Covid-19 Narita Airport Arrival Information
Please note that additional health checks are currently in place at Narita Airport due to the coronavirus. After arrival, simply follow the instructions to proceed to the quarantine counter. If quarantine questionnaires are distributed onboard the aircraft, please fill them out and present them to the quarantine counter upon arrival. For your own safety and the safety of our staff, you must visit the quarantine counter before collecting your SIM.


map of jtb Travel Center
Download Map

How to Collect
collection point

Step 1
Order your SIM online –choose your preferred collection point and pick-up date at checkout.

passport image

Step 2
Visit your collection point, show your order confirmation email and passport.


FREE Shipping

We ship to most countries around the world so you can receive your SIM before you travel.

Select your delivery country below to view shipping options (if your country is not listed please select “Country not listed” to check out the options available to you).


Voice, Text & Data SIM - Shipping Options for Australia

japan data only SIM

FREE Shipping

We can ship your SIM to your home address before you travel.
Shipping is free of charge.

ID Upload

To deliver your SIM Card we require you to upload proof of your shipping address after checkout.

+ Why do we need this information?

It is a requirement of Japanese law that we must collect ID from users of Japan Voice SIM cards. In order to prevent fraudulent usage, we can only deliver your SIM to the address shown on your ID.


Accepted ID

We accept the following forms of ID for delivery to Australia. Please note that we can only deliver to the address shown on your ID.

license

greent tickDriver’s License

divide
divide
state id

greent tick Australian State ID Card

Don’t have this form of ID?
Don’t worry, you can simply collect your SIM from one of our pick-up locations when you arrive in Japan.

Shipping Options

Shipping to Australia
Standard (8-15 business days)     FREE
due to the COVID-19 pandemic, some orders may take longer than expected to reach you.

Packages are securely delivered with

japanese cellphone delivery

Order your SIM for delivery in 3 simple steps…

collection point

Step 1
Click the Add to Cart button and enter your details to order your SIM. Note that your shipping address must be the same as the address shown on your ID.

collection point

Step 2
Upload your ID via the secure link (this will be emailed to you after placing your order). Don’t worry, uploading your ID is quick, simple and secure.

delivery

Step 3
We’ll ship your SIM to you as soon as your ID has been approved!


Voice, Text & Data SIM - Shipping Options for Brazil

japan data only SIM

FREE Shipping

We can ship your SIM to your home address before you travel.
Shipping is free of charge.

ID Upload

To deliver your SIM Card we require you to upload proof of your shipping address after checkout.

+ Why do we need this information?

It is a requirement of Japanese law that we must collect ID from users of Japan Voice SIM cards. In order to prevent fraudulent usage, we can only deliver your SIM to the address shown on your ID.


Accepted ID

We accept the following forms of ID for delivery to Brazil. Please note that we can only deliver to the address shown on your ID.

Passport

greent tickPassport

divide
divide
Electricity Bill

greent tick Billing documents from State owned Water or Electricity company (dated within 6 months)

Don’t have this form of ID?
Don’t worry, you can simply collect your SIM from one of our pick-up locations when you arrive in Japan.

Shipping Options

Shipping to Brazil
Standard (8-15 Business Days)     FREE
due to the COVID-19 pandemic, some orders may take longer than expected to reach you.

Packages are securely delivered with

japanese cellphone delivery

Order your SIM for delivery in 3 simple steps…

collection point

Step 1
Click the Add to Cart button and enter your details to order your SIM. Note that your shipping address must be the same as the address shown on your ID.

collection point

Step 2
Upload your ID via the secure link (this will be emailed to you after placing your order). Don’t worry, uploading your ID is quick, simple and secure.

delivery

Step 3
We’ll ship your SIM to you as soon as your ID has been approved!


Voice, Text & Data SIM - Shipping Options for Canada

japan data only SIM

FREE Shipping

We can ship your SIM to your home address before you travel.
Shipping is free of charge.

ID Upload

To deliver your SIM Card we require you to upload proof of your shipping address after checkout.

+ Why do we need this information?

It is a requirement of Japanese law that we must collect ID from users of Japan Voice SIM cards. In order to prevent fraudulent usage, we can only deliver your SIM to the address shown on your ID.


Accepted ID

We accept the following forms of ID for delivery to Canada. Please note that we can only deliver to the address shown on your ID.

license

greent tickDriver’s License

divide
divide
state id

greent tick Canadian Provincial/Territorial Photo Card

Don’t have this form of ID?
Don’t worry, you can simply collect your SIM from one of our pick-up locations when you arrive in Japan.

Shipping Options

Shipping to Canada
Standard (8-15 business days)     FREE
due to the COVID-19 pandemic, some orders may take longer than expected to reach you.

Packages are securely delivered with

japanese cellphone delivery

Order your SIM for delivery in 3 simple steps…

collection point

Step 1
Click the Add to Cart button and enter your details to order your SIM. Note that your shipping address must be the same as the address shown on your ID.

collection point

Step 2
Upload your ID via the secure link (this will be emailed to you after placing your order). Don’t worry, uploading your ID is quick, simple and secure.

delivery

Step 3
We’ll ship your SIM to you as soon as your ID has been approved!


Voice, Text & Data SIM - Shipping Options for China

japan data only SIM

FREE Shipping

We can ship your SIM to your home address before you travel.
Shipping is free of charge.

ID Upload

To deliver your SIM Card we require you to upload proof of your shipping address after checkout.

+ Why do we need this information?

It is a requirement of Japanese law that we must collect ID from users of Japan Voice SIM cards. In order to prevent fraudulent usage, we can only deliver your SIM to the address shown on your ID.


Accepted ID

We accept the following forms of ID for delivery to China. Please note that we can only deliver to the address shown on your ID.

Chinese Residence Card

greent tickChinese Residence Card

Don’t have this form of ID?
Don’t worry, you can simply collect your SIM from one of our pick-up locations when you arrive in Japan.

Shipping Options

Shipping to China
Standard (8-15 Business Days)     FREE
due to the COVID-19 pandemic, some orders may take longer than expected to reach you.

Packages are securely delivered with

japanese cellphone delivery

Order your SIM for delivery in 3 simple steps…

collection point

Step 1
Click the Add to Cart button and enter your details to order your SIM. Note that your shipping address must be the same as the address shown on your ID.

collection point

Step 2
Upload your ID via the secure link (this will be emailed to you after placing your order). Don’t worry, uploading your ID is quick, simple and secure.

delivery

Step 3
We’ll ship your SIM to you as soon as your ID has been approved!


Voice, Text & Data SIM - Shipping Options for France

japan data only SIM

FREE Shipping

We can ship your SIM to your home address before you travel.
Shipping is free of charge.

ID Upload

To deliver your SIM Card we require you to upload proof of your shipping address after checkout.

+ Why do we need this information?

It is a requirement of Japanese law that we must collect ID from users of Japan Voice SIM cards. In order to prevent fraudulent usage, we can only deliver your SIM to the address shown on your ID.


Accepted ID

We accept the following forms of ID for delivery to France. Please note that we can only deliver to the address shown on your ID.

French Passport (Photo Page)

greent tickFrench Passport (Photo Page)

Don’t have this form of ID?
Don’t worry, you can simply collect your SIM from one of our pick-up locations when you arrive in Japan.

Shipping Options

Shipping to France
Standard (8-15 Business Days)     FREE
due to the COVID-19 pandemic, some orders may take longer than expected to reach you.

Packages are securely delivered with

japanese cellphone delivery

Order your SIM for delivery in 3 simple steps…

collection point

Step 1
Click the Add to Cart button and enter your details to order your SIM. Note that your shipping address must be the same as the address shown on your ID.

collection point

Step 2
Upload your ID via the secure link (this will be emailed to you after placing your order). Don’t worry, uploading your ID is quick, simple and secure.

delivery

Step 3
We’ll ship your SIM to you as soon as your ID has been approved!


Voice, Text & Data SIM - Shipping Options for Germany

japan data only SIM

FREE Shipping

We can ship your SIM to your home address before you travel.
Shipping is free of charge.

ID Upload

To deliver your SIM Card we require you to upload proof of your shipping address after checkout.

+ Why do we need this information?

It is a requirement of Japanese law that we must collect ID from users of Japan Voice SIM cards. In order to prevent fraudulent usage, we can only deliver your SIM to the address shown on your ID.


Accepted ID

We accept the following forms of ID for delivery to Germany. Please note that we can only deliver to the address shown on your ID.

Personalausweis

greent tickPersonalausweis

divide
divide
Aufenthaltstitel

greent tick Aufenthaltstitel

Don’t have this form of ID?
Don’t worry, you can simply collect your SIM from one of our pick-up locations when you arrive in Japan.

Shipping Options

Shipping to Germany
Standard (8-15 Business Days)     FREE
due to the COVID-19 pandemic, some orders may take longer than expected to reach you.

Packages are securely delivered with

japanese cellphone delivery

Order your SIM for delivery in 3 simple steps…

collection point

Step 1
Click the Add to Cart button and enter your details to order your SIM. Note that your shipping address must be the same as the address shown on your ID.

collection point

Step 2
Upload your ID via the secure link (this will be emailed to you after placing your order). Don’t worry, uploading your ID is quick, simple and secure.

delivery

Step 3
We’ll ship your SIM to you as soon as your ID has been approved!


Voice, Text & Data SIM - Shipping Options for Greece

japan data only SIM

FREE Shipping

We can ship your SIM to your home address before you travel.
Shipping is free of charge.

ID Upload

To deliver your SIM Card we require you to upload proof of your shipping address after checkout.

+ Why do we need this information?

It is a requirement of Japanese law that we must collect ID from users of Japan Voice SIM cards. In order to prevent fraudulent usage, we can only deliver your SIM to the address shown on your ID.


Accepted ID

We accept the following forms of ID for delivery to Greece. Please note that we can only deliver to the address shown on your ID.

Passport

greent tickPassport

divide
divide
Electricity Bill

greent tick Electricity Bill (PPC)

Don’t have this form of ID?
Don’t worry, you can simply collect your SIM from one of our pick-up locations when you arrive in Japan.

Shipping Options

Shipping to Greece
Standard (8-15 Business Days)     FREE
due to the COVID-19 pandemic, some orders may take longer than expected to reach you.

Packages are securely delivered with

japanese cellphone delivery

Order your SIM for delivery in 3 simple steps…

collection point

Step 1
Click the Add to Cart button and enter your details to order your SIM. Note that your shipping address must be the same as the address shown on your ID.

collection point

Step 2
Upload your ID via the secure link (this will be emailed to you after placing your order). Don’t worry, uploading your ID is quick, simple and secure.

delivery

Step 3
We’ll ship your SIM to you as soon as your ID has been approved!


Voice, Text & Data SIM - Shipping Options for Hong Kong

japan data only SIM

FREE Shipping

We can ship your SIM to your home address before you travel.
Shipping is free of charge.

ID Upload

To deliver your SIM Card we require you to upload proof of your shipping address after checkout.

+ Why do we need this information?

It is a requirement of Japanese law that we must collect ID from users of Japan Voice SIM cards. In order to prevent fraudulent usage, we can only deliver your SIM to the address shown on your ID.


Accepted ID

We accept the following forms of ID for delivery to Hong Kong. Please note that we can only deliver to the address shown on your ID.

Passport

greent tickPassport

divide
divide
Water Supplies Department Bill

greent tick Bill from Water Supplies Department (dated within 6 months)

Don’t have this form of ID?
Don’t worry, you can simply collect your SIM from one of our pick-up locations when you arrive in Japan.

Shipping Options

Shipping to Hong Kong
Standard (8-15 Business Days)     FREE
due to the COVID-19 pandemic, some orders may take longer than expected to reach you.

Packages are securely delivered with

japanese cellphone delivery

Order your SIM for delivery in 3 simple steps…

collection point

Step 1
Click the Add to Cart button and enter your details to order your SIM. Note that your shipping address must be the same as the address shown on your ID.

collection point

Step 2
Upload your ID via the secure link (this will be emailed to you after placing your order). Don’t worry, uploading your ID is quick, simple and secure.

delivery

Step 3
We’ll ship your SIM to you as soon as your ID has been approved!


Voice, Text & Data SIM - Shipping Options for India

japan data only SIM

FREE Shipping

We can ship your SIM to your home address before you travel.
Shipping is free of charge.

ID Upload

To deliver your SIM Card we require you to upload proof of your shipping address after checkout.

+ Why do we need this information?

It is a requirement of Japanese law that we must collect ID from users of Japan Voice SIM cards. In order to prevent fraudulent usage, we can only deliver your SIM to the address shown on your ID.


Accepted ID

We accept the following forms of ID for delivery to India. Please note that we can only deliver to the address shown on your ID.

Indian Passport

greent tickIndian Passport (Photo Page + Address Page)

Don’t have this form of ID?
Don’t worry, you can simply collect your SIM from one of our pick-up locations when you arrive in Japan.

Shipping Options

Shipping to India
Standard (8-15 Business Days)     FREE
due to the COVID-19 pandemic, some orders may take longer than expected to reach you.

Packages are securely delivered with

japanese cellphone delivery

Order your SIM for delivery in 3 simple steps…

collection point

Step 1
Click the Add to Cart button and enter your details to order your SIM. Note that your shipping address must be the same as the address shown on your ID.

collection point

Step 2
Upload your ID via the secure link (this will be emailed to you after placing your order). Don’t worry, uploading your ID is quick, simple and secure.

delivery

Step 3
We’ll ship your SIM to you as soon as your ID has been approved!


Voice, Text & Data SIM - Shipping Options for Ireland

japan data only SIM

FREE Shipping

We can ship your SIM to your home address before you travel.
Shipping is free of charge.

ID Upload

To deliver your SIM Card we require you to upload proof of your shipping address after checkout.

+ Why do we need this information?

It is a requirement of Japanese law that we must collect ID from users of Japan Voice SIM cards. In order to prevent fraudulent usage, we can only deliver your SIM to the address shown on your ID.


Accepted ID

We accept the following forms of ID for delivery to Ireland. Please note that we can only deliver to the address shown on your ID.

Irish Drivers License

greent tickIrish Driver's License

Don’t have this form of ID?
Don’t worry, you can simply collect your SIM from one of our pick-up locations when you arrive in Japan.

Shipping Options

Shipping to Ireland
Standard (8-15 Business Days)     FREE
due to the COVID-19 pandemic, some orders may take longer than expected to reach you.

Packages are securely delivered with

japanese cellphone delivery

Order your SIM for delivery in 3 simple steps…

collection point

Step 1
Click the Add to Cart button and enter your details to order your SIM. Note that your shipping address must be the same as the address shown on your ID.

collection point

Step 2
Upload your ID via the secure link (this will be emailed to you after placing your order). Don’t worry, uploading your ID is quick, simple and secure.

delivery

Step 3
We’ll ship your SIM to you as soon as your ID has been approved!


Voice, Text & Data SIM - Shipping Options for Israel

japan data only SIM

FREE Shipping

We can ship your SIM to your home address before you travel.
Shipping is free of charge.

ID Upload

To deliver your SIM Card we require you to upload proof of your shipping address after checkout.

+ Why do we need this information?

It is a requirement of Japanese law that we must collect ID from users of Japan Voice SIM cards. In order to prevent fraudulent usage, we can only deliver your SIM to the address shown on your ID.


Accepted ID

We accept the following forms of ID for delivery to Israel. Please note that we can only deliver to the address shown on your ID.

Israel Driving License

greent tickDriving License

divide
divide
Israel Passport

greent tickIsrael Passport (Photo Page)

Don’t have this form of ID?
Don’t worry, you can simply collect your SIM from one of our pick-up locations when you arrive in Japan.

Shipping Options

Shipping to Israel
Standard (8-15 Business Days)     FREE
due to the COVID-19 pandemic, some orders may take longer than expected to reach you.

Packages are securely delivered with

japanese cellphone delivery

Order your SIM for delivery in 3 simple steps…

collection point

Step 1
Click the Add to Cart button and enter your details to order your SIM. Note that your shipping address must be the same as the address shown on your ID.

collection point

Step 2
Upload your ID via the secure link (this will be emailed to you after placing your order). Don’t worry, uploading your ID is quick, simple and secure.

delivery

Step 3
We’ll ship your SIM to you as soon as your ID has been approved!


Voice, Text & Data SIM - Shipping Options for Japan

japan data only SIM

FREE Shipping

For security reasons, we are unable to deliver your Voice, Text & Data SIM direct to your address in Japan, however, we can deliver to your local Post Office ready for you to collect.

+ More info on Japan Post Office delivery

In order to prevent fraudulent usage on Japan SIM cards, it is a requirement of Japanese law that we must follow super-strict delivery procedures within Japan.

This guide explains the delivery procedure and hopefully unravels some of the complexity!

Here’s how it works…

• Place your order online. Your Shipping Address must be entered as the address printed on your Japan Residence Card/Special Permanent Resident Certificate.

• After placing your order, upload your ID to our secure server. Don’t worry, uploading your ID is quick, simple and secure.

• Your SIM card will not be delivered direct to your address. It will be delivered to your nearest Post Office with a collection window (Yu-Yu Modoguchi).
This is because the Post Office are required to check your address again before handing over your SIM card to you.

We will send you a tracking number so that you can easily track the progress of your package.

• A notification card from the Post Office will be delivered to your address. This card will provide details of the Post Office (name, address, opening times and contact information) and the date your package will be held until. You need to collect or arrange delivery within 10 days or your package will be returned to Mobal.
Note that the notification card will be written in Japanese. If you don’t read Japanese, you may need to download a translation app – or ask a friend to help you.

• You can collect your package from the Post Office or arrange for your package to be delivered:

o To collect your package, simply visit the Post Office but before you head over there, make sure you’ve checked their opening times. If you would prefer to collect from a different post office, you can select an alternative from the list on the notification card – these will all have a yu-yu window – just call or fax the contact number on the notification card to make arrangements.

o To have your package delivered, simply call the Post office (you may need to speak Japanese) to arrange a convenient data and time.
Note that your delivery address cannot be changed.

IMPORTANT: You will need to show the Post Office notification card, your passport and Japan Residence Card/Special Permanent Resident Certificate upon delivery/collection.

That’s the complicated bit out of the way, we promise! Setting up your SIM is super-easy – and we’re here to help if you need us!

ID Upload

To deliver your SIM Card we require you to upload proof of your shipping address after checkout.

+ Why do we need this information?

It is a requirement of Japanese law that we must collect ID from users of Japan Voice SIM cards. In order to prevent fraudulent usage, we can only deliver your SIM to the address shown on your ID.


Accepted ID

We accept the following forms of ID for delivery to Japan. Your ID must show your Name, Shipping Address, Photo, Date of Birth and have a valid expiration date. Please note that your Name and Shipping Address must match the information you have entered on your order.

japanese ID

greent tickJapan Residence Card
(Front & Back)

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japanese ID

greent tickJapan Special Permanent Resident Certificate

Don’t have this form of ID?
Don’t worry, you can simply collect your SIM from one of our pick-up locations when you arrive in Japan.

Shipping Options

Shipping to Japan
Standard (1-3 Business Days)     FREE

Packages are securely delivered with

japanese cellphone delivery

Order your SIM for delivery in 3 simple steps…

collection point

Step 1
Click the Add to Cart button and enter your details to order your SIM. Note that your shipping address must be the same as the address shown on your ID.

collection point

Step 2
Upload your ID via the secure link (this will be emailed to you after placing your order). Don’t worry, uploading your ID is quick, simple and secure.

delivery

Step 3
We’ll ship your SIM to you as soon as your ID has been approved!


Voice, Text & Data SIM - Shipping Options for Macau

japan data only SIM

FREE Shipping

We can ship your SIM to your home address before you travel.
Shipping is free of charge.

ID Upload

To deliver your SIM Card we require you to upload proof of your shipping address after checkout.

+ Why do we need this information?

It is a requirement of Japanese law that we must collect ID from users of Japan Voice SIM cards. In order to prevent fraudulent usage, we can only deliver your SIM to the address shown on your ID.


Accepted ID

We accept the following forms of ID for delivery to Macau. Please note that we can only deliver to the address shown on your ID.

passport and bill

greent tickPassport & State Water Bill
(dated within 6 months)

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divide
passport and bill

greent tick Passport & State Electricity Bill
(dated within 6 months)

Don’t have this form of ID?
Don’t worry, you can simply collect your SIM from one of our pick-up locations when you arrive in Japan.

Shipping Options

Shipping to Macau
Standard (8-15 business days)     FREE

due to the COVID-19 pandemic, some orders may take longer than expected to reach you.

Packages are securely delivered with

japanese cellphone delivery

Order your SIM for delivery in 3 simple steps…

collection point

Step 1
Click the Add to Cart button and enter your details to order your SIM. Note that your shipping address must be the same as the address shown on your ID.

collection point

Step 2
Upload your ID via the secure link (this will be emailed to you after placing your order). Don’t worry, uploading your ID is quick, simple and secure.

delivery

Step 3
We’ll ship your SIM to you as soon as your ID has been approved!


Voice, Text & Data SIM - Shipping Options for Malaysia

japan data only SIM

FREE Shipping

We can ship your SIM to your home address before you travel.
Shipping is free of charge.

ID Upload

To deliver your SIM Card we require you to upload proof of your shipping address after checkout.

+ Why do we need this information?

It is a requirement of Japanese law that we must collect ID from users of Japan Voice SIM cards. In order to prevent fraudulent usage, we can only deliver your SIM to the address shown on your ID.


Accepted ID

We accept the following forms of ID for delivery to Malaysia. Please note that we can only deliver to the address shown on your ID.

Malaysian Identity Card

greent tickMyKad (Malaysian Identity Card)

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Malaysian Passport

greent tickPassport (Photo Page)

Don’t have this form of ID?
Don’t worry, you can simply collect your SIM from one of our pick-up locations when you arrive in Japan.

Shipping Options

Shipping to Malaysia
Standard (8-15 Business Days)     FREE
due to the COVID-19 pandemic, some orders may take longer than expected to reach you.

Packages are securely delivered with

japanese cellphone delivery

Order your SIM for delivery in 3 simple steps…

collection point

Step 1
Click the Add to Cart button and enter your details to order your SIM. Note that your shipping address must be the same as the address shown on your ID.

collection point

Step 2
Upload your ID via the secure link (this will be emailed to you after placing your order). Don’t worry, uploading your ID is quick, simple and secure.

delivery

Step 3
We’ll ship your SIM to you as soon as your ID has been approved!


Voice, Text & Data SIM - Shipping Options for New Zealand

japan data only SIM

FREE Shipping

We can ship your SIM to your home address before you travel.
Shipping is free of charge.

ID Upload

To deliver your SIM Card we require you to upload proof of your shipping address after checkout.

+ Why do we need this information?

It is a requirement of Japanese law that we must collect ID from users of Japan Voice SIM cards. In order to prevent fraudulent usage, we can only deliver your SIM to the address shown on your ID.


Accepted ID

We accept the following forms of ID for delivery to New Zealand. Please note that we can only deliver to the address shown on your ID.

New Zealand driving license

greent tickNew Zealand Driving License (Front & Back)
& Must Contain Your Address

Don’t have this form of ID?
Don’t worry, you can simply collect your SIM from one of our pick-up locations when you arrive in Japan.

Shipping Options

Shipping to New Zealand
Standard (8-15 Business Days)     FREE
due to the COVID-19 pandemic, some orders may take longer than expected to reach you.

Packages are securely delivered with

japanese cellphone delivery

Order your SIM for delivery in 3 simple steps…

collection point

Step 1
Click the Add to Cart button and enter your details to order your SIM. Note that your shipping address must be the same as the address shown on your ID.

collection point

Step 2
Upload your ID via the secure link (this will be emailed to you after placing your order). Don’t worry, uploading your ID is quick, simple and secure.

delivery

Step 3
We’ll ship your SIM to you as soon as your ID has been approved!


Voice, Text & Data SIM - Shipping Options for Philippines

japan data only SIM

FREE Shipping

We can ship your SIM to your home address before you travel.
Shipping is free of charge.

ID Upload

To deliver your SIM Card we require you to upload proof of your shipping address after checkout.

+ Why do we need this information?

It is a requirement of Japanese law that we must collect ID from users of Japan Voice SIM cards. In order to prevent fraudulent usage, we can only deliver your SIM to the address shown on your ID.


Accepted ID

We accept the following forms of ID for delivery to Philippines. Please note that we can only deliver to the address shown on your ID.

Passport

greent tick PhotoPage of Your Passport

divide
divide
Electricity Bill

greent tick Electricity Bill (Dated Within 6 Months)

Don’t have this form of ID?
Don’t worry, you can simply collect your SIM from one of our pick-up locations when you arrive in Japan.

Shipping Options

Shipping to Philippines
Standard (8-15 Business Days)     FREE
due to the COVID-19 pandemic, some orders may take longer than expected to reach you.

Packages are securely delivered with

japanese cellphone delivery

Order your SIM for delivery in 3 simple steps…

collection point

Step 1
Click the Add to Cart button and enter your details to order your SIM. Note that your shipping address must be the same as the address shown on your ID.

collection point

Step 2
Upload your ID via the secure link (this will be emailed to you after placing your order). Don’t worry, uploading your ID is quick, simple and secure.

delivery

Step 3
We’ll ship your SIM to you as soon as your ID has been approved!


Voice, Text & Data SIM - Shipping Options for Singapore

japan data only SIM

FREE Shipping

We can ship your SIM to your home address before you travel.
Shipping is free of charge.

ID Upload

To deliver your SIM Card we require you to upload proof of your shipping address after checkout.

+ Why do we need this information?

It is a requirement of Japanese law that we must collect ID from users of Japan Voice SIM cards. In order to prevent fraudulent usage, we can only deliver your SIM to the address shown on your ID.


Accepted ID

We accept the following forms of ID for delivery to Singapore. Please note that we can only deliver to the address shown on your ID.

Singapore National Registration Identity Card (NRIC)

greent tickSingapore National Registration Identity Card (NRIC)

Don’t have this form of ID?
Don’t worry, you can simply collect your SIM from one of our pick-up locations when you arrive in Japan.

Shipping Options

Shipping to Singapore
Standard (8-15 Business Days)     FREE
due to the COVID-19 pandemic, some orders may take longer than expected to reach you.

Packages are securely delivered with

japanese cellphone delivery

Order your SIM for delivery in 3 simple steps…

collection point

Step 1
Click the Add to Cart button and enter your details to order your SIM. Note that your shipping address must be the same as the address shown on your ID.

collection point

Step 2
Upload your ID via the secure link (this will be emailed to you after placing your order). Don’t worry, uploading your ID is quick, simple and secure.

delivery

Step 3
We’ll ship your SIM to you as soon as your ID has been approved!


Voice, Text & Data SIM - Shipping Options for Spain

japan data only SIM

FREE Shipping

We can ship your SIM to your home address before you travel.
Shipping is free of charge.

ID Upload

To deliver your SIM Card we require you to upload proof of your shipping address after checkout.

+ Why do we need this information?

It is a requirement of Japanese law that we must collect ID from users of Japan Voice SIM cards. In order to prevent fraudulent usage, we can only deliver your SIM to the address shown on your ID.


Accepted ID

We accept the following forms of ID for delivery to Spain. Please note that we can only deliver to the address shown on your ID.

Documento Nacional de Identidad (front & back)

greent tickDocumento Nacional de Identidad (front & back)

Don’t have this form of ID?
Don’t worry, you can simply collect your SIM from one of our pick-up locations when you arrive in Japan.

Shipping Options

Shipping to Spain
Standard (8-15 Business Days)     FREE
due to the COVID-19 pandemic, some orders may take longer than expected to reach you.

Packages are securely delivered with

japanese cellphone delivery

Order your SIM for delivery in 3 simple steps…

collection point

Step 1
Click the Add to Cart button and enter your details to order your SIM. Note that your shipping address must be the same as the address shown on your ID.

collection point

Step 2
Upload your ID via the secure link (this will be emailed to you after placing your order). Don’t worry, uploading your ID is quick, simple and secure.

delivery

Step 3
We’ll ship your SIM to you as soon as your ID has been approved!


Voice, Text & Data SIM - Shipping Options for South Africa

japan data only SIM

FREE Shipping

We can ship your SIM to your home address before you travel.
Shipping is free of charge.

ID Upload

To deliver your SIM Card we require you to upload proof of your shipping address after checkout.

+ Why do we need this information?

It is a requirement of Japanese law that we must collect ID from users of Japan Voice SIM cards. In order to prevent fraudulent usage, we can only deliver your SIM to the address shown on your ID.


Accepted ID

We accept the following forms of ID for delivery to South Africa. Please note that we can only deliver to the address shown on your ID.

Passport

greent tickPassport

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divide
Electricity Bill

greent tick Billing documents from State owned Electricity Company (dated within 6 months)

Don’t have this form of ID?
Don’t worry, you can simply collect your SIM from one of our pick-up locations when you arrive in Japan.

Shipping Options

Shipping to South Africa
Standard (8-15 Business Days)     FREE
due to the COVID-19 pandemic, some orders may take longer than expected to reach you.

Packages are securely delivered with

japanese cellphone delivery

Order your SIM for delivery in 3 simple steps…

collection point

Step 1
Click the Add to Cart button and enter your details to order your SIM. Note that your shipping address must be the same as the address shown on your ID.

collection point

Step 2
Upload your ID via the secure link (this will be emailed to you after placing your order). Don’t worry, uploading your ID is quick, simple and secure.

delivery

Step 3
We’ll ship your SIM to you as soon as your ID has been approved!


Voice, Text & Data SIM - Shipping Options for South Korea

japan data only SIM

FREE Shipping

We can ship your SIM to your home address before you travel.
Shipping is free of charge.

ID Upload

To deliver your SIM Card we require you to upload proof of your shipping address after checkout.

+ Why do we need this information?

It is a requirement of Japanese law that we must collect ID from users of Japan Voice SIM cards. In order to prevent fraudulent usage, we can only deliver your SIM to the address shown on your ID.


Accepted ID

We accept the following forms of ID for delivery to South Korea. Please note that we can only deliver to the address shown on your ID.

Resident Registration Card

greent tickResident Registration Card

Don’t have this form of ID?
Don’t worry, you can simply collect your SIM from one of our pick-up locations when you arrive in Japan.

Shipping Options

Shipping to South Korea
Standard (8-15 Business Days)     FREE
due to the COVID-19 pandemic, some orders may take longer than expected to reach you.

Packages are securely delivered with

japanese cellphone delivery

Order your SIM for delivery in 3 simple steps…

collection point

Step 1
Click the Add to Cart button and enter your details to order your SIM. Note that your shipping address must be the same as the address shown on your ID.

collection point

Step 2
Upload your ID via the secure link (this will be emailed to you after placing your order). Don’t worry, uploading your ID is quick, simple and secure.

delivery

Step 3
We’ll ship your SIM to you as soon as your ID has been approved!


Voice, Text & Data SIM - Shipping Options for Taiwan

japan data only SIM

FREE Shipping

We can ship your SIM to your home address before you travel.
Shipping is free of charge.

ID Upload

To deliver your SIM Card we require you to upload proof of your shipping address after checkout.

+ Why do we need this information?

It is a requirement of Japanese law that we must collect ID from users of Japan Voice SIM cards. In order to prevent fraudulent usage, we can only deliver your SIM to the address shown on your ID.


Accepted ID

We accept the following forms of ID for delivery to Taiwan. Please note that we can only deliver to the address shown on your ID.

Driving License (Front & Back)

greent tickDriving License (Front & Back)

Don’t have this form of ID?
Don’t worry, you can simply collect your SIM from one of our pick-up locations when you arrive in Japan.

Shipping Options

Shipping to Taiwan
Standard (8-15 Business Days)     FREE
due to the COVID-19 pandemic, some orders may take longer than expected to reach you.

Packages are securely delivered with

japanese cellphone delivery

Order your SIM for delivery in 3 simple steps…

collection point

Step 1
Click the Add to Cart button and enter your details to order your SIM. Note that your shipping address must be the same as the address shown on your ID.

collection point

Step 2
Upload your ID via the secure link (this will be emailed to you after placing your order). Don’t worry, uploading your ID is quick, simple and secure.

delivery

Step 3
We’ll ship your SIM to you as soon as your ID has been approved!


Voice, Text & Data SIM - Shipping Options

japan data only SIM

Shipping Unavailable

Unfortunately, we are unable to ship our Voice, Text & Data SIM to your delivery country at this time. However, there are still some great options available to you…

You can collect your SIM from any of our convenient pick-up locations around Japan – completely free of charge.



Voice, Text & Data SIM - Shipping Options for United Kingdom

japan data only SIM

FREE Shipping

We can ship your SIM to your home address before you travel.
Shipping is free of charge.

ID Upload

To deliver your SIM Card we require you to upload proof of your shipping address after checkout.

+ Why do we need this information?

It is a requirement of Japanese law that we must collect ID from users of Japan Voice SIM cards. In order to prevent fraudulent usage, we can only deliver your SIM to the address shown on your ID.


Accepted ID

We accept the following forms of ID for delivery to the UK. Please note that we can only deliver to the address shown on your ID.

license

greent tickUK Photocard Driver's Licence

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divide
paper license

greent tickUK Paper Driver's Licence + Photo Page of Passport

Don’t have this form of ID?
Don’t worry, you can simply collect your SIM from one of our pick-up locations when you arrive in Japan.

Shipping Options

Shipping to the UK
Standard (2-5 Business Days)     FREE
Next Business Day                       ¥1,500

Packages are securely delivered with

japanese cellphone delivery

Order your SIM for delivery in 3 simple steps…

collection point

Step 1
Click the Add to Cart button and enter your details to order your SIM. Note that your shipping address must be the same as the address shown on your ID.

collection point

Step 2
Upload your ID via the secure link (this will be emailed to you after placing your order). Don’t worry, uploading your ID is quick, simple and secure.

delivery

Step 3
We’ll ship your SIM to you as soon as your ID has been approved!


Voice, Text & Data SIM - Shipping Options for United States

japan data only SIM

FREE Shipping

We can ship your SIM to your home address before you travel.
Shipping is free of charge.

ID Upload

To deliver your SIM Card we require you to upload proof of your shipping address after checkout.

+ Why do we need this information?

It is a requirement of Japanese law that we must collect ID from users of Japan Voice SIM cards. In order to prevent fraudulent usage, we can only deliver your SIM to the address shown on your ID.


Accepted ID

We accept the following forms of ID for delivery to the USA. Please note that we can only deliver to the address shown on your ID.

license

greent tickDriver’s License

divide
divide
state id

greent tick USA State ID Card

Don’t have this form of ID?
Don’t worry, you can simply collect your SIM from one of our pick-up locations when you arrive in Japan.

Shipping Options

Shipping to USA
Standard (2-5 Business Days)     FREE

Packages are securely delivered with

japanese cellphone delivery

Order your SIM for delivery in 3 simple steps…

collection point

Step 1
Click the Add to Cart button and enter your details to order your SIM. Note that your shipping address must be the same as the address shown on your ID.

collection point

Step 2
Upload your ID via the secure link (this will be emailed to you after placing your order). Don’t worry, uploading your ID is quick, simple and secure.

delivery

Step 3
We’ll ship your SIM to you as soon as your ID has been approved!

Activating your Service

When you receive your package, follow the easy activation instructions included to log-in to your online account.

activating sim service
easy ordering process

Easy Ordering

Simply order your SIM online now and pay by Debit/Credit Card or your PayPal account. There are no complicated forms to complete and no paperwork to sign – easy!

How it Works

1. Click the ‘Order Now’ button, choose your shipping/pickup option and enter your details. Pay by Debit/Credit Card or PayPal to purchase your SIM.

2. When you receive your SIM, simply log-in to your online account to activate your service.

3. Enjoy using your phone! If you have any problems, check our easy-to-use online support pages, or contact our friendly Customer Service Team.

4. Line rental charges and call/text charges are billed to you on the 1st day of each month. You can view all of your charges in your online account. Visit your online account to update your details or view your bills.

5. Terminate your service any time – with no penalties or termination fees!

how our sim works

" Mobal has been amazing! It was so nice to already have a phone number and data to use …. I was also able to use the high speed data to look up how to set up my home internet and translate things around my new apartment coverage "

Elizabeth B

Billing

For your first month of service, your monthly Plan fees will be pro-rated. For example, if you activate your SIM on July 16th, you will be billed half of your regular monthly bill for the period from July 16th until July 31st. On August 1st, you will be billed in advance for the month of August. Going forward, you will be billed on 1st of every calendar month until you choose to cancel your service.

Any chargeable calls and texts will also be billed to you on 1st of the month.

You can view fully itemized statements detailing all of your charges in your online account - so you always know exactly what you are paying for!

You can cancel your service any time in your online account with no penalties or termination fees. We accept payments from the major credit/debit cards and Paypal. You can also pay your monthly fees by cash – see below.

payment options

Pay your bill by cash!
If you are living and working in Japan, you may find that it’s not convenient to pay your bill long-term with your international Debit/Credit Card or PayPal account. Some international providers charge transaction fees – or you may not be keeping money in your international account…

To solve these problems, after you’ve paid a full month's line rental you can change your payment method to cash. This means that you can pay your bill in cash at thousands of convenience stores around Japan - any Mini Stop, Lawson, Family Mart or Circle K / Sunkus.

cash payment stores

Paying by cash is easy. Each month, we’ll email you to let you know how much you need to pay. We provide you with a simple step-by-step guide on how to make your payment in store.

Switching to cash payment
Once you've made your first monthly payment (billed on the 1st of each month), just login to your online account and choose the option to make future payments in cash.

" The Mobal staff were very helpful with great English. The phone service is faultless – very fast with excellent coverage "

Claire W

FAQ's

Who is Mobal?

If you've never heard of Mobal before, here are some of the facts about us:

a) Mobal is one of the world's longest running cell phone providers and was founded in 1989. We have offices in Japan, Europe & North America, so we're well placed to serve during your stay in Japan, and before & after your trip!

b) You're in good company, since 1989, Mobal has served over 250,000 international travelers and has earned great reviews from the likes of Frommer's, Budget Travel and TIME Magazine. We specialize in providing English-language service to travelers and most importantly, we're dedicated to keeping things simple (which we know isn't always the case with traditional Japanese providers!).

c) Mobal guarantees that the majority of profits go to charity. So, with a Mobal phone, you don't just travel the world, you make it a better place!

As you can see, we're a well-established company with a proven reputation. We are dedicated to providing a great service, and we would love you to join our community of international travelers!


Can I pick-up my SIM?

Yes! You can collect your SIM from our convenient collection points at airports and cities around Japan – completely free of charge. Simply choose your pick-up point when you add your product to the shopping cart.


Why don’t you charge tax?

Mobal is based in New York, USA - so we don’t need to charge Japanese taxes.


Do I get itemized statements?

All usage charges are fully itemized in your online account, so you always know exactly what you are paying for. Your log-in information will be emailed to you when you activate your service.


What currency am I billed in?

All of your charges are billed in Japanese Yen (JPY).


Will the SIM work in my phone?

You can use the Japan Unlimited SIM in any unlocked phone that supports the 3G or 4G Band 1 (2100MHz) frequency. All iPhones and most modern Androids support the Band 1 frequency.

If your phone is locked, it’s often possible to get it unlocked - simply ask your provider about this.

What does "unlocked" mean?
If your phone is "unlocked", it means that it can work with a SIM card from any network. If your phone is "locked", it is restricted to work only on your regular carrier's network. Your phone must be "unlocked" to work with the Japan Unlimited SIM.

How do you know if your phone is unlocked?
If you purchased your phone as an "unlocked" or "SIM Free" phone from a retailer such as Amazon, then your phone is almost certainly already unlocked. This means that it will work with our SIM card. If you purchased your phone directly from your carrier (AT&T, T-Mobile, etc.), your phone is probably locked and, therefore, it may not work with our SIM card. If you're still not sure whether or not your phone is unlocked, simply contact the store where you purchased your phone from.

My phone is locked. What can I do?
If your phone is locked, it may be possible to get it unlocked - simply ask your provider about this.


What data speeds can I expect?

Softbank are one of the biggest carriers in Japan, and have a great reputation for reliability and fast speeds. If you have a phone that supports 4G LTE, you could achieve speeds of up to 187.5Mbps.

If you use more than your monthly plan allowance, your data speed will be reduced to a maximum of 200 kilobits per second. These reduced speeds may not be sufficient for streaming music or video, but they should be fine for most data activities, such as web browsing, emailing, posting to Facebook, Whatsapp messaging, etc.


When is the allowance reset?

Your high speed data allowance will be reset on the 1st of each month.


Is there a voicemail service?

Your voicemail service will be automatically set-up for you when you activate your SIM. Voicemail is easy to use! Simple instructions are included in your package.


Can I use the SIM in any other countries?

Our Mobal Japan SIM cards only work in Japan. They will not work in any other countries.


Can I use tethering/use my phone as a hotspot?

Yes!


Can I use VoIP services, such as Skype, Viber, Whatsapp, Facetime, etc?

Yes! Using VoIP services for calling and instant messaging can be a great way to keep in touch rather than paying extra for traditional voice calls & texts.


Do I need to send any ID?

It is a requirement of Japanese law that we must collect ID from users of Japan Voice SIM cards to prevent fraudulent usage. If you are picking up your SIM in Japan, you can simply show your passport when you collect. If you choose delivery, you must upload your ID before shipping. Check out our Shipping & Pick-up Options to find the right choice for you.

Be assured that we are committed to protecting your security for the lifetime of your service with us. Your ID information is fully encrypted and stored in a secure environment.


" I arrived in Japan almost four months ago, and I had no idea how difficult it was going to be to get a mobile-phone service… Knowing that I can now get a SIM card without a termination fee, with unlimited data that I can suspend when out of Japan is ideal for me "

Seamus, Ireland

3 different sim sizes
Multi-Size SIM

Our SIM is multi-size to fit any phone or tablet (Nano / Micro / Standard) – no need to worry about which SIM size you need.

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