The Best Japan SIM Available Worldwide!

Get Unlimited Data   No Contract   No Termination Fees

Japan SIM Card
  • greent ick Unlimited data
  • greent ick Free incoming calls & texts
  • greent ick Actual Softbank Japanese phone number
  • greent ick English language customer support
  • greent ick No contract, cancel anytime
  • greent ick FREE Mobal to Mobal calls (20 hours daily)
FREE Worldwide Shipping or Pick-Up in Japan

Our customers include:


If you've ever tried to get a Japanese SIM Card, you'll be well aware that it's really difficult. Most companies require you to have a Japanese credit card and Residence Visa. You've also got the difficulty of filling out complicated forms in Japanese.
Even if you get past these hurdles, you'll be locked into a long contract with big termination fees.

Rental options are expensive - and often have lots of hidden charges. Prepaid SIMs are usually data-only - so, if you need a Japanese phone number for work or pleasure, prepaid services are simply not an option.

Introducing Japan Unlimited!

Our service is different, we have removed obstacles that other providers place in your way. It's simple to buy a Japan Unlimited SIM Card, it's easy to activate and it's simple to cancel it if you need to.

Our plans come with:

  • Unlimited data
  • Unlimited free incoming calls & texts
  • Free calls to other Mobal Japan SIMs
  • Low cost outgoing calls & texts
  • Japanese phone number
  • English language support

In addition…

  • We'll bill to your credit card whatever country it's from
  • No need to complete any complicated paperwork
  • You don't need a Residence Visa
  • We ship worldwide free of charge – or you can choose free pick-up in Japan
  • You can cancel any time – with no termination fees!
traveler in japan

In partnership with Softbank
japanese cellphone partner
Service is provided by Softbank, one of the top 3 networks in Japan - so you get great call quality, 4G LTE data speeds and excellent coverage.

Japan Unlimited SIM

Japan Unlimited Data

Multi-Size SIM card fits any phone, including iPhones, smartphones and basic phones.

Buy now JPY ¥3,000
Choose the start date for your monthly service when you activate

+ Will The SIM Work in My Phone?

You can use the Japan Unlimited SIM in any unlocked phone that supports the 3G Band 1 (2100MHz) or 4G Band 1 (2100MHz) frequency.

What does "unlocked" mean?
If your device is "unlocked", it means that it can work with a SIM card from any network. If your device is "locked", it is restricted to work only on your regular carrier's network. Your device must be "unlocked" to work with the Japan Unlimited SIM.

How do you know if your phone is unlocked?
If you purchased your device as an "unlocked" or "SIM Free" device from a retailer such as Amazon, then your device is almost certainly already unlocked. This means that it will work with our SIM card. If you purchased your device directly from your carrier (AT&T, T-Mobile, etc.), your device is probably locked and, therefore, it may not work with our SIM card. If you're still not sure whether or not your device is unlocked, simply contact the store where you purchased your device from.

My device is locked. What can I do?
If your device is locked, it may be possible to get it unlocked - simply ask your provider about this.



Charges

Initial Fees
SIM Purchase Price
JPY ¥3,000
Worldwide Shipping or Pick-up from Narita Airport / Tokyo
FREE


Service Options

Charged from the date you choose to activate your service

Ongoing Voice + Text + Data Plan JPY ¥6,000 per month JPY ¥4,500 per month***

***Limited Time Offer: Order your SIM today and you'll get the Japan Unlimited service plan at JPY ¥4,500 when you activate your service - regular price JPY ¥6,000. You'll get the discounted rate for the life of your service, guaranteed.

You get 7GB of 4G LTE data per month. If you use more than 7GB, data will slow down, but it will never stop! There are no caps, simply use as much data as you like! Calls & texts are charged to your credit card at the rates quoted in the “Call Rates” section below. There is no minimum contract term – you can cancel the service at any time. You have the option to switch between plans or temporarily suspend your service on our Vacation Plan at JPY ¥0 per month. See more on switching plans below.

Ongoing Voice + Text Plan                   JPY ¥1,000 per month

Don’t need data – or only need data occasionally? No problems. If you use data within a calendar month, we'll just bill you an additional ¥4,500 for that month, easy! Calls & texts are charged to your credit card at the rates quoted below. No minimum contract term - cancel the service at any time. You have the option to switch between plans or temporarily suspend your service on our Vacation Plan at JPY ¥0 per month. See more on switching plans below.

+More on switching plans

Staying Long-Term in Japan?
We understand that your needs change sometimes, that’s why we offer complete flexibility on how you use your SIM! You have the option to switch between plans. You can switch from the ¥4,500 Voice + Text + Data Plan to the ¥1,000 Voice + Text Plan - or vice versa. Alternatively, if you’re leaving Japan for a while, you can suspend your service on our Vacation Plan and pay zero monthly fees! To change your plan, simply contact us.

Vacation Plan
We understand that you don't want to pay monthly fees for your Japan phone service while you are not in Japan! If you're leaving Japan for a while, you can suspend your service and pay zero monthly fees! When you return to Japan, simply contact us & we'll reactivate your service for you with the same Japanese phone number! Your Japanese phone number will always stay the same, so no need to print new business cards or inform your friends/co-workers of your new contact details. Your phone number always stays the same, no matter how many times you suspend/reactivate your service.



Call Rates
All Incoming Calls
FREE, Unlimited
Domestic Calls
(Calls to Japan cell phones and landlines)
JPY ¥29 per minute
Calls to Mobal Japan SIMs
FREE
Calls to other Mobal Japan SIMs are totally free between 1am – 9pm Japan time
+More about Free Mobal to Mobal calls

Calls from your Mobal Japan SIM to other Mobal Japan SIMs are totally free between 1am and 9pm every day.
That’s totally free, unlimited calls between Mobal users for 20 hours every day!

Calls to Mobal Japan SIMs between these hours are totally free and utterly unlimited, so, if you’re traveling in a couple or a group, you can always be in contact – for absolutely no charge!

When do I get free Mobal to Mobal calls?
Calls to other Mobal Japan SIMs are totally free of charge between the hours of 1am and 9pm every day.

When are Mobal to Mobal calls not free?
In order to benefit from free Mobal to Mobal calls, your call must start and end between 1am and 9pm. Calls to Mobal users between 9pm and 1am are chargeable at JPY ¥29 per minute. If your call starts or ends between the hours of 9pm and 1am, you are charged in full for the call at JPY ¥29 per minute. To get free calls, simply make sure you talk between 1am and 9pm!

How do I dial to get free calls?
To benefit from free Mobal to Mobal calls, always dial the Mobal phone number direct. Simply dial the number in local format beginning 070…, 080…, 090…, etc. If you prefix your call with any other numbers (for example, if you prefix your call with our 0063 dialing prefix), your call will not be free and you will be charged the call at JPY ¥29 per minute. To get free Mobal to Mobal calls, always dial the Mobal phone number in local format between 1am and 9pm- easy!

International Calls to…
JPY ¥65 per minute
Australia, Belgium, Canada, China, Denmark, Finland, France, Germany, Hong Kong, Indonesia, Ireland, Italy, Malaysia, Netherlands, New Zealand, Philippines, Russia, Singapore, South Korea, Spain, Sweden, Switzerland, Taiwan, Thailand, UK, USA
Calls to Other Countries
JPY ¥200 per minute
Please note that international calls must be dialed using the 0063 dialing prefix code as described in your user guide. Calls dialed without the 0063 dialing prefix have a JPY ¥35 per minute surcharge.


Text Rates
All Incoming Texts
FREE, Unlimited
Domestic Texts
(Texts to Japan Numbers)
JPY ¥12 per message
International Texts
(Texts to International Numbers)
JPY ¥140 per message



Coverage

Service is provided by Softbank, so you get great call quality, ultra fast data speeds and excellent coverage. Check out the extensive coverage map below.

Service Features

fast unlimited data

4G LTE Data
Data is fast, free and unlimited, you get 7GB of 4G LTE data. If you use more than 7GB, speeds drop to 128 kilobits per second, which is still good for most uses. There are no caps on the amount you can use, it's completely unlimited!


japanese phone number

Japanese Phone Number
You get a Japanese phone number with your SIM, so you can easily make and receive calls. You can print your new phone number on your business cards so that your friends & business contacts can reach you easily. Plus, all incoming calls & texts are totally free of charge!


no contract in japan

Perfect if you're studying or working in Japan
Keep your service active for as long as you're in Japan. Cancel whenever you like with no penalies or termination fees!


no complicated paperwork

No Complicated Paperwork
Simply order online now and pay with your international credit card. Activate your service online in a few simple steps and upload a scan/photo of your passport to our secure online portal. There are no complicated forms to complete and no complicated paperwork to sign – easy!

Now get free Mobal to Mobal calls too!

Your Japan SIM card now gives you totally free calls to other Mobal users! Calls to other Mobal Japan SIMs are totally free between 1am and 9pm every day. That’s totally free, unlimited calling for 20 hours every day! There are no special dialing methods and no limit on the duration of the call. Calls between these hours are totally free and utterly unlimited, so, if you’re traveling in a couple or a group, you can always be in contact – for absolutely no charge!
So, if your travel companion or your friends and family in Japan don’t yet have their Mobal SIM card, tell them to order right now and you can all save money!



Plus, you get peace of mind with customer service too!

We understand that the last thing you want to worry about while you are finding your feet in Japan is your phone service. We provide the best possible products and services with clear, simple instructions so that your service should just work!

But, if you do have a question or a problem, we're here for you! Our online support pages give you quick, simple instructions and downloadable user guides for quick access. You get access to your own online secure account where you can check your charges, view your itemized usage and update your personal details. Plus, we've also got real, live humans available at the end of the phone and by email, so we're here for you if you need a helping hand!

Our staff are native English speakers, so we guarantee you'll get easy, friendly English-language support whenever you need it!


I always thought it would be super-easy to find a Japanese SIM for my iPhone in Japan. I had no idea about the long restrictive contracts & the paperwork required! Mobal make it so easy! Everything is in English, I can pay by credit card & I can cancel whenever I like. Thank you Mobal, it's great to be able to use my iPhone again with unlimited data - & keep my friends at home up to date with my adventures in Japan!TL, United Kingdom

+ Reviews

As a frequent traveler to Japan spanning 20 years I've always wondered when somebody would recognise my need for a simple phone product. Having tried rental, reneging on bills as a student, paying termination fees due an expired visa, begging for a company phone and seeking out McDonalds or Starbucks to use wi-fi I've done it all. Today thanks to you all I have is a good story and a workable mobile phone solution. Keep up the good work. D.S- Tokyo



Just to let you know how useful we found your service. A couple of years ago, someone recommended Mobal to us, and we've used it on all our trips to Japan ever since (we come 4 times a year). We normally just use it to keep in touch with one another when we go our separate ways on a day out, but it's also helped us out a couple of times in minor emergencies, when it's been vital. We've rarely had trouble getting a signal - and we've travelled very extensively throughout Japan! The pick-up and drop-off procedure is very quick and easy, and the staff all speak perfect English. We'd recommend it to anybody. Graham & Carmen Stone Reading, England



I am a french dentist. I work half a time, and I enjoy the possibility to organize my yearly schedule as I desire. Thanks to that, I come to Japan, whose I am a lover, about every three months. I use every time the Mobal Service, and it is not only very convenient for me, but absolutely perfect : as for the condition of the material, as for the type of commitment and its easyness, as for the kindness of all the staff, and as for the preciseness of the mail communication.
Really, I can recommend Mobal to everybody. Congratulations and thank you again, Mobal ! Docteur Jacques Lassagne, France



I am totally satisfied with Mobal's services. I was on a two week visit to Tokyo and needed a local mobile number so that I can receive calls from home without incurring the huge roaming charges on my existing SIM. I am totally happy with Mobal's services and customer support and would definitely recommend their service to anyone visiting Japan/Tokyo on a short term visit. Shafi Md, India



It is also easy to reserve a mobile in advance before even coming to Japan, which gives you peace of mind and they let you know the mobile number while still at home so you can inform your friends and family in good time. The service given by the Mobal staff has also been excellent and always very friendly. The fact that they all spoke good English helped a lot (as well as having English printed instructions), and was a relief for someone who doesn't speak a word of Japanese.Tatina, London, UK



Thank you for allowing me an opportunity to rant and to use UNLIMITED DATA!!!
When we got to Japan getting a phone deal did give us a bit of a headache! Our biggest problem was the lack of English service in stores, the requirement of a Japanese credit card (which can be hard for us to get), the high price compared to home and the length of the contract. I knew I was only going to be staying in Japan for a year so I wanted something that was maximum a 1 year contract but a 2 year contract was the norm.
Some of my friends who came to Japan with a commitment of 2+ years signed up for contracts that included a new phone but they were pretty pricey. I know many people had to bring Japanese friends/co-workers with them to finalise contracts and the process often took a long time - I know that is was pretty stressful for a lot of people so they settled for less than ideal contracts just to be done with it. Thank you for allowing me an opportunity to rant and to use UNLIMITED DATA!!!O.M, English Language Teacher


How it Works

add to cart

Click the Add to Cart button & enter your details. Pay by credit card to purchase your SIM for just JPY ¥3,000. Your package will soon be on the way!


activate SIM

When you receive your package, follow the easy activation instructions included to log on to our activation website. Simply choose your Start Date and upload a copy of the photo page of your passport. Between 9:00am and 7:00pm Japan time, activations are usually processed within two hours. Outside of these hours and during busy times, activations may take up to 24 hours.


itemized bill

Charges will be billed to your credit card. You can view itemized usage in your online account, so you always know exactly what you are paying for!


cancel anytime

If you've activated for 30/60/90 days, your service will be automatically disconnected after this time. If you decide you no longer need your service for any reason you can cancel anytime, with no termination fees or penalties!



Why Japan Unlimited is the smart choice

Our priority with Japan Unlimited is to keep things simple! See how Japan Unlimited compares with traditional Japanese cell phone providers in the table below...


With traditional Japanese Providers...

With Japan Unlimited...
You need a Japanese bank account Payment by international credit card
You need to visit a store & fill in lots of paperwork Order online
You need to provide lots of ID documents Simply upload a copy of your passport when you activate
You need a Residence Visa You do not need any official documents
You need to commit to a 2-year contract No contract!
Termination fees are high! No termination fees, cancel anytime!
SIMs are often data-only You get voice & data with a Japanese phone number & free incoming calls!
Data usage is often limited Unlimited data
You can only receive your SIM in Japan We deliver in Japan & internationally
There are lots of complicated hidden fees & charges No taxes, no minimums, no hidden extras!
Customer support is mostly Japanese English language customer service

You can clearly see why Japan Unlimited is the simple choice & why it's perfect for those studying or working in Japan.


Did you know, With a Mobal phone you don't just travel the world, you make it a better place!

tony smith chairman

It all started with one man's desire to make calls while traveling...

Mobal was the brainchild of Chairman Tony Smith. As a lifelong international traveler, he was constantly frustrated when trying to keep in touch with family, friends & business contacts on his many trips overseas.

On the back of the success of the international cell phone service he has established a number of charities with a desire to change the world.


seibo non profit

In Febuary 2016, Tony set up Seibo, a registered Japanese non-profit organisation with a simple aim: to feed every hungry child in the world a hot meal in school! School feeding carries many benefits- education, nutrition and health, gender equality, food security, poverty alleviation- in one single meal. The world would be changed if every hungry child in it were to receive a meal at school.

Mobal guarantees that the majority of profits go to its charities, so with your Mobal phone, you don't just travel the world, you make it a better place!



Shipping & Pick-up Options


FREE Worldwide Shipping

We can ship your SIM to your home address before you travel, or to your address in Japan ready for your arrival – whatever suits you best. Simply choose your shipping option when you add your product to the shopping cart.

+ View our shipping options

Shipping to Japan
Standard (1-3 business days)


FREE

Shipping to USA
Standard (2-5 business days)
Next Business Day


FREE
JPY ¥4,500

Shipping to UK
Standard (2-5 business days)
Next Business Day


FREE
JPY ¥1500

Worldwide Shipping
Standard (5-10 business days)


FREE

Packages are securely delivered with japanese cellphone delivery

It is a requirement of Japanese law that we must collect a copy of your ID before we ship your SIM.
You will be asked to upload a suitable ID at the end of the checkout process.

+ How to upload your ID

How to upload your ID
Uploading your ID is easy and secure. Simply scan an image of your ID, or take a photo of your ID with your camera or smartphone. You will be asked to upload your ID after placing your order.

The address on the ID you upload must match your shipping address (and therefore also your billing address).

We only accept this I.D...

license

Australian Driver’s License

If you do not have the above type of ID, or if your ID does not show your current address, it will not be possible to ship your SIM to you. In this case, please see our Collection options to pick-up your SIM when you arrive in Japan.

Standard Delivery
(DHL 3-5 business days)
FREE

It is a requirement of Japanese law that we must collect a copy of your ID before we ship your SIM.
You will be asked to upload a suitable ID at the end of the checkout process.

+ How to upload your ID

How to upload your ID
Uploading your ID is easy and secure. Simply scan an image of your ID, or take a photo of your ID with your camera or smartphone. You will be asked to upload your ID after placing your order.

The address on the ID you upload must match your shipping address (and therefore also your billing address).

We only accept one of this type of ID...

license

Canadian Driver’s License

divide
divide
state id

Canadian Provincial/Territorial Photo Card

If you do not have one of the above types of ID, or if your ID does not show your current address, it will not be possible to ship your SIM to you. In this case, please see our Collection options to pick-up your SIM when you arrive in Japan.

Standard Delivery
(DHL 3-5 business days)
FREE

It is a requirement of Japanese law that we must collect a copy of your ID before we ship your SIM.
You will be asked to upload a suitable ID at the end of the checkout process.

+ How to upload your ID

How to upload your ID
Uploading your ID is easy and secure. Simply scan an image of your ID, or take a photo of your ID with your camera or smartphone. You will be asked to upload your ID after placing your order.

The address on the ID you upload must match your shipping address (and therefore also your billing address).

We only accept this type of ID...

id

Japan Resident Card
(Also known as Zairyu/Alien Registration Card)

If you do not have the above type of ID, or if your ID does not show your current address, it will not be possible to ship your SIM to you. In this case, please see our Collection options to pick-up your SIM when you arrive in Japan.

Standard Delivery
(DHL 3-5 business days)
FREE

It is a requirement of Japanese law that we must collect a copy of your ID before we ship your SIM.
You will be asked to upload a suitable ID at the end of the checkout process.

+ How to upload your ID

How to upload your ID
Uploading your ID is easy and secure. Simply scan an image of your ID, or take a photo of your ID with your camera or smartphone. You will be asked to upload your ID after placing your order.

The address on the ID you upload must match your shipping address (and therefore also your billing address).

We only accept this type of ID...

license

UK Driver License

If you do not have the above type of ID, or if your ID does not show your current address, it will not be possible to ship your SIM to you. In this case, please see our Collection options to pick-up your SIM when you arrive in Japan.

Standard Delivery
(3-5 business days)
Free
Express Delivery to UK
Next Business Day
JPY ¥1,500

It is a requirement of Japanese law that we must collect a copy of your ID before we ship your SIM.
You will be asked to upload a suitable ID at the end of the checkout process.

+ How to upload your ID

How to upload your ID
Uploading your ID is easy and secure. Simply scan an image of your ID, or take a photo of your ID with your camera or smartphone. You will be asked to upload your ID after placing your order.

The address on the ID you upload must match your shipping address (and therefore also your billing address).

We only accept this type of ID...

license

US Driver License

If you do not have the above type of ID, or if your ID does not show your current address, it will not be possible to ship your SIM to you. In this case, please see our Collection options to pick-up your SIM when you arrive in Japan.

Standard Delivery
(DHL 3-5 business days)
FREE

- OR -

FREE Pick-up in Japan


You can collect your SIM from our convenient pick-up points at Narita Airport or in Tokyo – completely free of charge. Simply choose your pick-up point when you add your product to the shopping cart.


+ View our Pick-up locations

Simply choose your preferred collection point and pick-up date in the checkout. Your SIM will be available for instant pick-up after placing your order! Just show your order confirmation email and your passport to the agent when you collect your SIM.


+ Tokyo Area

Narita Airport Terminal 1 Travel Center

JTB LogoExchange/buy your JAPAN RAIL PASS here – and get expert advice on Japan travel!
JTB Travel Center - Arrivals Central Building (1st Floor)
clock

From 08:00am - 08:00pm
Every Day

pin

1st Floor (International Arrival Lobby) Narita Airport T1

+ More Information

JTB - Narita Airport Arrivals Terminal 1
The Narita Airport Travel Center managed by “JTB” is the perfect start point for your trip to Japan. Exchange or purchase your JAPAN RAIL PASS (and collect your SIM) and get expert travel advice on arrival.


map of jtb Travel Center
Download Map

How to Collect

collection point

Step 1
Order your SIM online –choose your preferred collection point and pick-up date at checkout.

passport image

Step 2
Visit your collection point, show your order confirmation email and passport.

Haneda Airport Arrival Floor (Level 2)

Sky Market -Red Horse Convenience Store
clock

Open 24 Hours (except for 2 x 30 minute breaks. 03:00-03:30 & 21:30-22:00)
Every Day

pin

2nd Floor (Arrival Floor) International Terminal

+ More Information

A convenience store conveniently located to your right as you enter the Terminal building. Get your water, snacks & riceballs here. If you’ve forgotten to buy souvenirs from your own country Sky Market also stocks international souvenirs as well as a range of Japanese souvenirs only available at Haneda Airport.


redhorse
redhorse


How to Collect

collection point

Step 1
Order your SIM online – choose your preferred collection point.

passport image

Step 2
Visit your collection point, show your order confirmation email and passport.


How to Collect

collection point

Step 1
Order your SIM online – choose your preferred collection point.

passport image

Step 2
Visit your collection point, show your order confirmation email and passport.

Narita Airport Terminal 1 North Wing

QL Liner Store - North Wing Arrivals Hall (1st Floor)
clock

From 06:30am - Last flight arrival
Every Day

pin

North Wing, 1st Floor (International Arrival Lobby) Narita Airport T1

+ More Information

QL Liner - Narita Airport Arrivals Terminal 1
Our Narita Airport counters are conveniently located at the QL Liner luggage desks as you exit security/immigration on the Ground Floor (Arrivals Floor) of the Terminal Building. This is the same level where you can catch your bus or taxi to Tokyo.

Travel Tip
The QL Liner counter also offer easy same-day delivery of luggage to your hotel from JPY ¥2,800 per item. Japan trains and buses often do not cater well for luggage space, so we recommend picking up your SIM, dropping off your suitcase, and then making your journey to your destination on your busy bus/train hands-free!


map of narita
Download Map

How to Collect

collection point

Step 1
Order your SIM online –choose your preferred collection point and pick-up date at checkout.

passport image

Step 2
Visit your collection point, show your order confirmation email and passport.

Narita Airport Terminal 1 South Wing

QL Liner Store - South Wing Arrivals Hall (1st Floor)
clock

From 06:30am - Last flight arrival
Every Day

pin

South Wing, 1st Floor (Arrival Floor) Immigration Area, Narita Airport T1

+ More Information

QL Liner - Narita Airport Arrivals Terminal 2
Our Narita Airport counters are conveniently located at the QL Liner luggage desks as you exit security/immigration on the Ground Floor (Arrivals Floor) of the Terminal Building. This is the same level where you can catch your bus or taxi to Tokyo.

Travel Tip
The QL Liner counter also offer easy same-day delivery of luggage to your hotel from JPY ¥2,800 per item. Japan trains and buses often do not cater well for luggage space, so we recommend picking up your SIM, dropping off your suitcase, and then making your journey to your destination on your busy bus/train hands-free!


map of narita
Download Map

How to Collect

collection point

Step 1
Order your SIM online –choose your preferred collection point and pick-up date at checkout.

passport image

Step 2
Visit your collection point, show your order confirmation email and passport.

Narita Airport Terminal 2

QL Liner Store - Arrivals Hall (1st Floor)
clock

From 06:30am - Last flight arrival
Every Day

pin

1st Floor (Arrival Floor) Immigration Area, Narita Airport T2

+ More Information

QL Liner - Narita Airport Arrivals Terminal 2
Our Narita Airport counters are conveniently located at the QL Liner luggage desks as you exit security/immigration on the Ground Floor (Arrivals Floor) of the Terminal Building. This is the same level where you can catch your bus or taxi to Tokyo.

Travel Tip
The QL Liner counter also offer easy same-day delivery of luggage to your hotel from JPY ¥2,800 per item. Japan trains and buses often do not cater well for luggage space, so we recommend picking up your SIM, dropping off your suitcase, and then making your journey to your destination on your busy bus/train hands-free!


map of airport
Download Map

How to Collect

collection point

Step 1
Order your SIM online –choose your preferred collection point and pick-up date at checkout.

passport image

Step 2
Visit your collection point, show your order confirmation email and passport.

Shibuya Tourist Information Centre, 4th Floor Shibuya Mark City

Coinspace CoWorking Space Desk (inside 4th floor tourist office)
clock

From 09:00am - 11:00pm
Every Day (enquire for New Year period)

pin

Shibuya Tourist Office
1-12-1, Dogenzaka, Shibuya-ku, Tokyo 150-0043

+ More Information

The Coin Space office shares their location with the Shibuya Tourist Information Office. It's a low-cost workspace with Wi-Fi, water server and device charging.

It's located inside the Creation Square Shibuya space, on the 4th floor of Shibuya's Mark City shopping complex. It has also has a baggage deposit service, free Wi-Fi and a station for charging mobile devices.

How to get there by train
Shibuya Station via the Keio Inokashira Line; the Tokyo Metro Ginza, Hanzomon and Fukutoshin lines; the Tokyu Toyoko and Den-en-toshi lines; and the JR Yamanote and Saikyo lines. Shibuya Mark City is located above the Keio Inokashira Line station.




How to Collect

collection point

Step 1
Order your SIM online – choose your preferred collection point.

passport image

Step 2
Visit your collection point, show your order confirmation email and passport.

Tokyo Mobile (Phone Shop)

Okubo
clock

From 11:00am - 08:00pm
Every Day

pin

1st Floor, Okubo Kado Building, 1-18-8 Hyakunincho, Shinjuku-ku, Tokyo 169-0073

+ More Information

Travel Tip
Exit the JR Okubo station's North Exit and turn left along the main road it's 1 minute walk from there!




How to Collect

collection point

Step 1
Order your SIM online –choose your preferred collection point and pick-up date at checkout.

passport image

Step 2
Visit your collection point, show your order confirmation email and passport.


+ Osaka Area

Kansai (Osaka) International Airport (KIX) Terminal 1 (Level 3)

Red Horse Travel Goods Store
clock

From 07:00am - 09:30pm
Every Day

pin

3rd Floor Terminal 1

+ More Information

In addition to collecting your SIM you can also purchase travel-related products such as suitcases, shoes, adapters, suitcase labels, umbrellas, SD cards & neck pillows, etc. They even offer a re-packing service if you have damaged your suitcase and need to move everything into a new one!




How to Collect

collection point

Step 1
Order your SIM online – choose your preferred collection point.

passport image

Step 2
Visit your collection point, show your order confirmation email and passport.


+ Sendai Area

Sendai Airport Arrival Lobby

JTB LogoExchange/buy your JAPAN RAIL PASS here – and get expert advice on Japan travel!
JTB Travel Center - Arrivals Central Building (1st Floor)
clock

From 09:00am - 20:30pm
Every Day

pin

JTB Travel Center - Arrivals Building (1st Floor)

+ More Information

Sendai Airport Arrival Lobby
The Sendai Airport Travel Center managed by “JTB” is the perfect start point for your trip to Japan. Exchange or purchase your JAPAN RAIL PASS (and collect your SIM) and get expert travel advice on arrival.


jtb sendai

jtb sendai

Download Map

How to Collect

collection point

Step 1
Order your SIM online –choose your preferred collection point and pick-up date at checkout.

passport image

Step 2
Visit your collection point, show your order confirmation email and passport.


+ Singapore

Japan Rail Cafe, Singapore

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From 11:00am - 08:00pm
Every Day

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Japan Rail Cafe, Tanjong Pagar Centre, 5 Wallich Street #01-20 Singapore 078883

+ More Information

Please approach any Travel Communicator on arrival (if Travel Communicators are on a break please approach any cafe staff!)
Website: japanrailcafe.com.sg


map of singapore pick up 1

map of singapore pick up 2

How to Collect

collection point

Step 1
Order your SIM online –choose your preferred collection point and pick-up date at checkout.

passport image

Step 2
To collect your SIM, simply approach any Travel Communicator* on arrival and show your order confirmation email and passport.

*The Travel Communicators wear black badges and spend most of their time at the "Travel Communicator's Desk" in the Retail Area (if the desk is unmanned, simply ask the cafe staff where the Travel Communicator is).


map of singapore pick up 2


Money-Back Guarantee


Mobal Money-Back Guarantee

If you are not totally delighted with your Japan Unlimited SIM for any reason, you can take advantage of our Money-Back Guarantee and return it for a full, prompt, no-hassle refund.

Tony Smith Mobal Chairman





FAQ's


+ General FAQ's

Who is Mobal?
If you've never heard of Mobal before, here are some of the facts about us:

a) Mobal is one of the world's longest running cell phone providers and was founded in 1989. We have offices in Japan, Europe & North America, so we're well placed to serve during your stay in Japan, and before & after your trip!

b) You're in good company, since 1989, Mobal has served over 250,000 international travelers and has earned great reviews from the likes of Frommer's, Budget Travel and TIME Magazine. We specialize in providing English-language service to travelers and most importantly, we're dedicated to keeping things simple (which we know isn't always the case with traditional Japanese providers!).

c) Mobal guarantees that the majority of profits go to charity. So, with a Mobal phone, you don't just travel the world, you make it a better place!

As you can see, we're a well-established company with a proven reputation. We are dedicated to providing a great service, and we would love you to join our community of international travelers!

I'm staying in Japan long-term, but I need to travel home for a few months. Can I take a payment holiday?
Yes, absolutely! We understand that you don't want to pay monthly fees for your Japan phone service while you are not in Japan! If you're leaving Japan for a while, you can suspend your service and pay zero monthly fees! When you return to Japan, simply contact us & we'll reactivate your service for you with the same phone number - easy! Unfortunately, the Vacation Plan is not free forever; but, don't worry, we won't sting you with any nasty surprises! If your service remains suspended on the Vacation Plan for more than 12 months, we'll contact you and give you the choice of permanently disconnecting your service, or continuing on the Vacation Plan for an annual fee of JPY ¥2,400. This way, you have complete flexibility on exactly how you use your service.

Do I need a Japanese credit card / Japanese bank account?
No! Paying for your SIM & service is super-easy. All charges are made to your credit card. It does not matter which country your credit card is registered to! There's no complicated paperwork to complete. Simply place your order online, enter your credit card details - & enjoy using the service!

You can view fully itemized statements of your charges in your secure online account so you always know exactly what you are paying for!

How do I activate my SIM?
Your SIM must be activated before use. The package you receive from us will have a link to our activation website; simply log on to choose your Service Plan and Start Date. Between 9:00am and 7:00pm Japan time, activations are usually processed within two hours. Outside of these hours and during busy times, activations may take up to 24 hours.

It is a requirement of Japanese law that we must collect passport copies from users of Japan SIM cards. Your SIM cannot be activated unless we receive your passport copy. You will be required to upload a photo/scan of your passport when logging on to our activation website. Please have a scan/photo of the photo page of your passport ready to upload. Please be assured that your ID and all of your personal details are fully encrypted and stored securely.

Is there a voicemail service?
Your voicemail service will be automatically set-up for you when you activate your SIM. Voicemail is easy to use! Simple instructions are included in your package.

What kind of phone number do I get?
You get a regular Japanese phone number, so you can easily make and receive calls. You can print your new phone number on your business cards so that your friends & business contacts can reach you easily. Plus, as an added bonus, all calls & texts you receive on your Japanese number are totally free of charge!

Can I use the SIM in any other countries?
Your Japan Unlimited SIM only works in Japan. It will not work overseas.

Can I use the SIM in my phone?
You can use the SIM in any unlocked phone which supports the 3G Band 1 (2100MHz) frequency or 4G Band 1 (2100MHz) frequency. If you're not sure if your phone is unlocked, simply check with your provider.

When you click the “Add to cart” button to order your SIM, simply select whether you will be using your SIM in an iPhone, Android, Windows phone or non-smartphone.We’ll send you the correct SIM type for your phone.

Do I need to send any ID?
It is a requirement of Japanese law that we must collect passport copies from users of Japan SIM cards. Your SIM cannot be activated unless we receive your passport copy. If you choose to have your SIM shipped to you, when you receive your package, simply follow the easy instructions to upload a photo/scan of the photo page of your passport when logging on to our activation website. There’s no need to supply any other information. If you are picking up your SIM from one of our collection points, simply show your passport when you pick-up your SIM. Be assured that we are committed to protecting your security for the lifetime of your service with us. Your ID information is thoroughly encrypted and securely stored.

When do I get free Mobal to Mobal calls?
Calls to other Mobal Japan SIMs are totally free of charge between the hours of 1am and 9pm every day. That’s totally free, unlimited calling for 20 hours every single day! There are no special dialing methods - simply dial the number direct. There’s no limit on the duration of the call – so you can talk for as long as you like! Mobal to Mobal calls between these hours are totally free and utterly unlimited, so, if you’re traveling in a couple or a group, you can always be in contact – for absolutely no charge!

When are Mobal to Mobal calls not free?
Calls between 9pm and 1am are charged at the regular Japan calling rate of just JPY ¥29 per minute. In order to benefit from free Mobal to Mobal calls, your call must start and end between 1am and 9pm. if your call starts or ends between the hours of 9pm and 1am, you are charged in full for the call. To get free calls, simply make sure you talk between 1am and 9pm!



+ Data FAQ's

Is there a data usage cap?
You get totally FREE, unlimited data, including 7GB of 4G LTE data. If you use more than 7GB of data, data will slow down, but it will never stop! There are no caps, simply use as much data as you like!

What data speeds can I expect?
Data is fast, free and unlimited, you get 7GB of 4G LTE data. If you use more than 7GB, your data speed will be reduced to a maximum of 128 kilobits per second. These speeds may not be sufficient for streaming music or video, but they should be perfect for most data activities, such as web browsing, emailing, posting to Facebook, Whatsapp messaging, etc. In fact, it's great for all those things you need to do to make your friends and family at home jealous of your trip!

Can I use tethering/use my phone as a hotspot?
Unfortunately, this service is not available.

Can I use VoIP services, such as Skype, Viber, Whatsapp, Facetime, etc?
Yes! Using VoIP services for calling and instant messaging can be a great way to keep in touch rather than paying extra for traditional voice calls & texts.

What if I don't need unlimited data?
If you are staying in Japan longer term, you can choose our Voice + Text Plan at just JPY ¥1,000 per month. Your SIM stays active so you can still use your phone, but you don't have to pay a premium for data that you are not using! You still have complete flexibility, so if you want to use data, you can. If you use data within a calendar month, we'll just bill you an additional JPY ¥4,500 for that month, easy! Incoming calls & texts are free of charge; outgoing calls & texts are charged to your credit card. There is no minimum contract term – you can simply cancel the service at any time.

When is the allowance reset?
If you activate the service on an ongoing basis your service will be calendar monthly based. The 7GB high speed allowance will be reset on the 1st of each month.




+ Ordering and Shipping FAQ's
What are the shipping options and costs?

We can ship your SIM to your home address before you travel, or to your address in Japan ready for your arrival – whatever suits you best. Simply choose your shipping option when you add your product to the shopping cart.

Worldwide Shipping 5-10 business days

FREE

Express Delivery to UK & USA

From JPY ¥1500

Packages are securely delivered with japanese cellphone delivery or Yamato Transport


International Shipping
japanese cellphone delivery

We can deliver your SIM to most countries around the world. Expedited shipping options are available to the UK & USA with FedEx & UPS. SIMs are delivered to other countries via international mail.

Standard Delivery within Japan (3-5 days)

FREE

Express Delivery to UK & USA

From JPY ¥1,000

Worldwide Delivery (5-10 business days)

FREE



Do you ship internationally?
If you wish to receive your SIM before you travel to Japan, we have a number of options available to you. We have expedited delivery options available to UK & USA addresses. For delivery to other international destinations, packages are sent via international mail and are delivered within 5-10 business days. To view shipping rates, simply add your product to the shopping cart and choose your delivery option.

Can I pick-up my SIM?
Yes! You can collect your SIM from our convenient collection points at Narita Airport or in Tokyo – completely free of charge. Simply choose your pick-up point when you add your product to the shopping cart.

What payment options are there?
Payment of your Mobal service, and future billing for any usage is all done by credit card, so it's super-easy!
You can use any of the following types of credit card:

mastercard

You can view itemized statements for all your charges in your online account, so you always know exactly what you are paying for.


How do I know that my payment/personal details are secure?
Our website is both SSL secure and is regularly checked by an independent security service. We are committed to protecting your security both during ordering and for the lifetime of your service with us.





+ Charges and Billing FAQ's

How am I billed?
Simply order online and pay by debit or credit card – it does not matter which country your card is registered to. Pay just ¥3,000 to buy your SIM – select free shipping or free pick-up at checkout.

When you receive your package, visit our activation website to activate your SIM on the date of your choice. You can choose our Unlimited Data Plan for ¥4,500 per month or our Voice+Text Plan for just ¥1,000 per month.

You can activate your SIM for 30/60/90 days or to keep your service active on an ongoing basis.

If you activate your SIM for just for 30, 60 or 90 days, your Plan fees for the entire period will be charged to you when you activate (30 days: ¥4,500; 60 days: ¥9,000; 90 days: ¥13,500). Call and text charges are billed to your credit card as and when we receive the usage information from the network. Your SIM will be automatically disconnected at the end of the period.

If you choose to keep your service active on an ongoing basis, your Plan fees will be charged upfront from the date you choose to activate your service until the end of the following calendar month (this means your very first bill will be a bit bigger than normal). After this, your Plan fees are billed to you each month on 1st of the month for the calendar month ahead. You can change your Plan or cancel your service at any time in your online MyAccount.

You can view fully itemized statements detailing all of your charges in your online account - so you always know exactly what you are paying for!

Are there any taxes / hidden fees?
Unlike with some other Japanese providers, there are no hidden charges with your Japan Unlimited SIM! There are no handling fees, no universal fees or taxes and no hidden charges. Your data is totally free and unlimited. You also get free, unlimited incoming calls & texts. Any outgoing calls & texts are billed to your credit card. You can view fully itemized statements detailing your charges in your online account so you always know exactly what you are paying for!

Do I get itemized statements?
All usage charges are fully itemized in your online account, so you always know exactly what you are paying for. Your log-in information will be emailed to you when you activate your service.

What currency am I billed in?
All of your charges are billed in Japanese Yen (JPY).



Japan Unlimited SIM

Japanese SIM Card

Multi-Size SIM card fits any phone, including iPhones, smartphones and basic phones.

Buy now JPY ¥3,000
Choose the start date for your monthly service when you activate

free incoming calls no contract in japan ADD TO CART
3 different sim sizes
Multi-Size SIM

Our SIM is multi-size to fit any phone (Nano / Micro / Standard) – no need to worry about which SIM size you need.

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Choose your phone type below…


Our iPhone SIM also works in Windows phones and other non-Android phones. We supply a SIM card adapter kit with all our Japanese SIMs so you can use it in a phone that takes a Nano, Micro or Standard SIM.

Your phone must be fully unlocked and support either 3G or 4G on the Band 1 (2100MHz) frequency.

Our Android SIM will not work in an iPhone or Windows phone.

×
×

Collection

To collect your SIM Card you will need to show your confirmation e-mail and passport.


Narita Airport (QL Liner)

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From 06:30 am - Last flight
Every Day

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South Wing, 1st Floor (International Arrival Lobby)

+ More Information
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From 06:30am - Last flight
Every Day

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South Wing, 1st Floor
(International Arrival Lobby)
Terminal 1

phone

+81 476-35-2855


map of narita
Download Map

How to Collect

collection point

Step 1
Go to your collection point

passport image

Step 2
Show your order confirmation e-mail & passport

Shinjuku (Tokyo)

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10:30am - 10:30pm Mon-Sat
10:00am - 10:30pm Sundays & public holidays

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Shinjuku, Tokyo, Japan

+ More Information
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From 06:30am - Last flight
Every Day

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South Wing, 1st Floor
(International Arrival Lobby)
Terminal 1

phone

+81 476-35-2855


map of narita
Download Map

How to Collect

collection point

Step 1
Go to your collection point

passport image

Step 2
Show your order confirmation e-mail & passport



Narita Airport (QL Liner)

clock

From 06:30 am - Last flight

pin

South Wing, 1st Floor (International Arrival Lobby)

+ More Information
clock

From 06:30am - Last flight
Every Day

pin

South Wing, 1st Floor
(International Arrival Lobby)
Terminal 1

phone

+81 476-35-2855


map of narita
Download Map

How to Collect

collection point

Step 1
Go to your collection point

passport image

Step 2
Show your order confirmation e-mail & passport

Narita Airport (QL Liner)

clock

From 06:30 am - Last flight

pin

South Wing, 1st Floor (International Arrival Lobby)

+ More Information
clock

From 06:30am - Last flight
Every Day

pin

South Wing, 1st Floor
(International Arrival Lobby)
Terminal 1

phone

+81 476-35-2855


map of narita
Download Map

How to Collect

collection point

Step 1
Go to your collection point

passport image

Step 2
Show your order confirmation e-mail & passport

×

Delivery to Australia

In order to deliver your SIM Card. We require you to upload your proof of address.

Important Information

ID UPLOAD REQUIRED. We can accept the following forms of ID for delivery to the Australia. Your ID will need to be uploaded during checkout.

license

Driving License

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passport

Passport + Document

(Document should show proof of address)


Standard Delivery to Australia (3-5 days)

FREE

Express Delivery to Australia

From JPY ¥1500

Delivery to Japan

In order to deliver your SIM Card. We require you to upload your proof of address.

Important Information

ID UPLOAD REQUIRED. We can accept the following forms of ID for delivery to the Australia. Your ID will need to be uploaded during checkout.

license

Japan Resident Card
(Also known as Zairyu/Alien Registration Card)


Standard Delivery to Australia (3-5 days)

FREE

Express Delivery to Australia

From JPY ¥1500

Delivery to UK

In order to deliver your SIM Card. We require you to upload your proof of address.

Important Information

ID UPLOAD REQUIRED. We can accept the following forms of ID for delivery to the UK. Your ID will need to be uploaded during checkout.

license

Driving License

divide
passport

Passport + Document

(Document should show proof of address)


Standard Delivery to UK (3-5 days)

FREE

Express Delivery to UK

From JPY ¥1500

Delivery to Australia

In order to deliver your SIM Card. We require you to upload your proof of address.

Important Information

ID UPLOAD REQUIRED. We can accept the following forms of ID for delivery to the USA. Your ID will need to be uploaded during checkout.

license

Driving License

divide
passport

Passport + Document

(Document should show proof of address)


Standard Delivery to USA (3-5 days)

FREE

Express Delivery to USA

From JPY ¥1500

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