Time For A Change.

Thank you for your interest in Mobal Satellite Phones.

From November 2019, things are changing at Mobal. In order to focus on our Japan SIM Card and International Phone & SIM card solutions, we are no longer selling or renting Satellite Phones. However, there’s no need to worry! If you’re an existing customer, we’ll continue to support you like we always have.

Will my service be affected?

No! If you already have a Mobal Satellite Phone/Satellite SIM Card, don’t worry, your service will continue uninterrupted. To view your usage or update your payment details, simply visit your Mobal MyAccount. For support on how to use your phone/SIM, please visit our Support Pages.

I’m currently renting a satellite phone. What should I do?

You don’t need to do anything apart from follow your return instructions when your agreed rental comes to an end.

How do I activate my prepaid SIM?

Simply email prepaid@mobal.com and let us know the date you would like to start using the service. Please note that your SIM must be activated within 60 days of receipt.

Can I still top up my satellite phone?

Yes! Simply email prepaid@mobal.com letting us know which voucher you would like - check out your voucher options below:
Iridium Prepaid Customers
Inmarsat Prepaid Customers
Please note that it may take up to 2 business days to activate your top-up.

I purchased the Mobal All Risk Protection Plan with my satellite phone. Am I still covered?

Yes! If you need to make a claim, simply email support@mobal.com and we’ll send you a claim form.

How can I terminate my contract?

To terminate your contract, simply visit your Mobal MyAccount.





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