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Is my device eSIM-compatible?
eSIMs are compatible with any device with a 32-digit EID. That's most newer smartphones, including iPhones and most recent Android phones, as well as many newer smartwatches and tablets. To find your device's 32-digit EID, check its settings or dial *#06#.
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Long Term eSIMs
Our long-term Japan eSIMs are perfect for you if you are living, working or studying in Japan.
Important: Email delivery is not available for this product. Instead, we'll give you a physical eSIM Access Code for your eSIM. Find out why here.
Your chosen eSIM is
Voice Lite eSIM
In Stock
Perfect for you if you need an affordable and hassle-free voice eSIM for Japan.
Unlimited free incoming SMS
Ideal for receiving verification codes! Outgoing SMS is charged separately.
Real Japanese phone number
Incoming calls are free, incoming SMS is free too.
No contract, cancel anytime
End your service whenever you want - there's no minimum.
English language support
Friendly service from our teams in Japan and the UK.
Check phone compatibility ?
eSIM Price
pay today
¥2,970
Monthly Fee
pay on activation
¥990
cancel anytime
All prices include tax
eSIM Price
¥2,970
pay today
Then pay ¥990 per month* when you activate your eSIM.
You’ll pay even less** for your first month!
In Stock
All prices include tax
How to get an eSIM Access Code
Japan Pick-up
Pick up the same day or choose your preferred date. See pick-up locations
Worldwide Delivery
We deliver all around the world. See delivery countries
Voice Lite eSIM
What's Included?
Mobal Voice Lite is designed for those who need a real Japanese phone number for calls and texts. It is not intended for data use - mobile data usage may result in additional charges. If you need both a Japanese phone number and data, we recommend our Voice+Data eSIM
Our Japan Voice Lite eSIM plan comes with a real 070, 080 or 090 Japanese phone number - crucial for living and working in Japan.
Incoming calls are free, incoming texts are free too. Outgoing calls are charged by the minute, texts are charged per 160-character message. See the Usage Rates section below for details.
With this plan, it’s possible to use up to 3GB of data each month. The first 500MB is free, but if you exceed that, a flat fee of ¥2,500 applies.
Need a service that includes data? For the best value, choose our Japan Voice+Data eSIM instead.
Important Voice Lite isn’t recommended for data usage. To avoid additional charges, turn off mobile data for this eSIM in your device settings.
For the first calendar month of your service, you’ll only pay for the number of days between the day you activate and the end of the month. So, if you activate half way through the month, your first month is half price!
After that, you’ll be billed ¥990 on the 1st of each month.
Outgoing calls, outgoing SMS and data use over 500MB is charged separately.
Terminate your service any time – with no termination fees!
We guarantee you'll get easy, friendly English-language support whenever you need it!
We don’t add extras to the prices we show – what you see is what you pay.
We don’t charge activation fees - our competitors will add large fees onto your first bill (plus tax!). We don't charge termination fees either.
Need Data?
We recommend our Voice+Data eSIM for a real Japanese phone number and flexible data plans. Learn more.
Voice Lite eSIM
How It Works
1. Buy your eSIM today for just ¥2,970 .
2. Choose between Free Shipping or Free Pick-up in Japan. If you've chosen Free Delivery, upload your ID to our secure system. (Find out why email delivery isn't available here!).
3. We'll ship your eSIM Access Code right to you, or if you've chosen to pick up, you can show your ID at the Pick-up Point to collect it right away.
4. Enter your Access Code on our activation portal, then you'll pay ¥990 per month**.
5. Install your eSIM and enter APN settings using our easy to follow instructions. That's it!
Important To avoid additional charges, turn off mobile data for this eSIM in your device settings.
The Easy Way to Get a
Real Japanese Phone
Number
Japan is full of surprises. Most of them are good, but some of them... not so much.
For example, you might be here because you’ve been surprised how tricky life in Japan is when you don’t have a Japanese phone number! Most people don’t realise that having one is crucial for everything from using apps to contacting emergency services.
Voice Lite is the easiest way to get a Japanese phone number! At just ¥990 per month**, it’s one of the cheapest options available to foreigners in Japan – and with our same-day pick-up locations all over the country, it’s one of the fastest too!
If you only need a voice service, that's all you’ll pay for – nothing more! If you need a phone number in Japan, it’s quite literally just what you need.
Why You Need a
Japanese Phone Number
Find out why having a Japanese Phone Number is helpful, however long you’re in Japan.
VERIFICATION CODES
Many apps and services in Japan (including event ticketing sites) will only send verification codes to Japanese numbers. Don’t miss out on that concert!
Local Services
Lots of local services, such as restaurant, hotel, and transport bookings, require a Japanese phone number to receive SMS confirmations.
EMERGENCIES
Having a Japanese phone number means you can contact emergency services easily (that's why some universities require their students to have Japanese numbers!).
EMERGENCIES
Having a Japanese phone number means you can contact emergency services easily (that's why some universities require their students to have Japanese numbers!).
COMMUNICATION
Japan might not be as high-tech as you think - many still prefer SMS to messaging apps for communication. Some apps, like LINE, also require a Japanese phone number for verification when you sign up.
COMMUNICATION
Japan might not be as high-tech as you think - many still prefer SMS to messaging apps for communication. Some apps, like LINE, also require a Japanese phone number for verification when you sign up.
LONG TERM LIFE IN JAPAN
If you’re planning on staying in Japan for a long time, a Japanese phone number will be essential for getting a bank account, insurance, and even renting an apartment.
Need a real Japanese phone
number and data?
Voice+Data eSIM
Get voice calling, SMS, and data with flexible plans up to 30GB per month.
More DetailsPick-up & Shipping
Due to Japanese law, we're required to verify that you're the person using the eSIM. To do that, we can mail a unique access code to the address listed on your ID, or you can show your ID at a pick-up point in Japan. It may seem counter-intuitive, but it helps us to keep you and your service secure.
FREE Pick-up in Japan
You can collect your eSIM access code in Japan - completely free of charge. All you need is your order confirmation and your passport. Simply show those to the staff at the pick-up point, and they'll hand your eSIM access code right to you.
Simply choose your preferred collection point and pick-up date in the checkout. Your eSIM Access Code will be available for instant pick-up after placing your order! Just show your order confirmation email and your passport to the agent when you collect your code.
Haneda Airport Terminal 3
JTB Meeting Counter
Open from 10am - 8pm every day
JTB Meeting Counter, Haneda Airport T3, Arrivals (2nd) Floor, International Terminal
Free Shuttle Bus from Terminal 2
Located a short (1 minute) walk from the Arrivals Gate. If nobody is manning the front desk please use the phone on the desk for assistance.
A free shuttle bus service is available from Terminal 3. Find more information here.
How to Collect
Step 1
Order your SIM online – choose your preferred collection point and pick-up date at checkout.
Step 2
Visit your collection point, show your order confirmation email and passport.
Narita Airport Terminal 1
JAL ABC Counter (North Wing)
Open daily from 6:30am until 1 hour after the arrival of the last flight at Terminal 1 North Wing
Note: This differs from the last flight arrival time at the South Wing
1st Floor (International Arrival Lobby) Narita Airport T1
JAL ABC's "Hands-Free Travel" service lets passengers enjoy stress-free trips by having their luggage picked up from home or hotel and delivered to their destination. This eliminates the hassle of carrying bags during transit, offering added convenience for travelers exploring Japan or on tight schedules.
How to Collect
Step 1
Order your SIM online – choose your preferred collection point and
pick-up date at checkout.
Step 2
Visit your collection point, show your order confirmation email and
passport.
Narita Airport Terminal 2
Travelex Currency Exchange Counter
Open from 7am - 9pm every day
〒282-0004
Travelex Counter, Level B1, Narita Airport Terminal 2 Station, SKYLINER & KEISEI INFORMATION
How to Collect
Step 1
Order your SIM online – choose your preferred collection point and pick-up date at checkout.
Step 2
Visit your collection point, show your order confirmation email and passport.
Shibuya - Mark City Building
Play! Diversity Shibuya Coin Space (4th floor)
Open from 9am - 11pm every day
4th Floor, Shibuya Mark City, 1-12-1, Dogenzaka, Shibuya-ku, Tokyo 150-0043
This office is located on the 4th floor of Shibuya’s Mark City shopping complex. Play! Diversity Shibuya Coin Space have a tourist office and co-working space with a baggage deposit service, Wi-Fi, water server and device charging.
Mark City is located inside the Creation Square Shibuya space.
How to get there by train
Shibuya Station via the Keio Inokashira Line; the Tokyo Metro Ginza, Hanzomon and Fukutoshin lines; the Tokyu Toyoko and Den-en-toshi lines; and the JR Yamanote and Saikyo lines. Shibuya Mark City is located above the Keio Inokashira Line station.
How to Collect
Step 1
Order your SIM online – choose your preferred collection point and pick-up date at checkout.
Step 2
Visit your collection point, show your order confirmation email and passport.
Shinjuku Station
Travelex Keio Shinjuku – West Ticket Gate
Open from 11am - 7pm every day
West Ticket Gate, Keio Shinjuku Station, 1-1-4 Nishishinjuku, Shinjuku-ku, Tokyo, 160-0023
There are two Travelex locations at Shinjuku Station. Our SIMs are stocked at the West Ticket Gate location. The other Travelex at the station is permanently closed.
How to Collect
Step 1
Order your SIM online – choose your preferred collection point and pick-up date at checkout.
Step 2
Visit your collection point, show your order confirmation email and passport.
Tokyo Station, Marunouchi
Travelex Currency Exchange Counter
Open from 8:30am - 8pm every day
Marunouchi North Entrance, Tokyo Station JR East Travel Service Center, Marunouchi North Entrance, Tokyo Station
The Travelex counter is on the ground floor under the famous domed roof of the Marunouchi exit of Tokyo Station (the Imperial Palace is only a 5-minute walk) and offers money exchange/ATM services.
How to Collect
Step 1
Order your SIM online – choose your preferred collection point and pick-up date at checkout.
Step 2
Visit your collection point, show your order confirmation email and passport.
Asakusa Tourist Information Centre Travelex
Travelex Currency Exchange Counter
Open from 9am - 8pm every day
Asakusa Culture Tourism Center 1st Floor, 2-18-9, Kaminarimon, Taito-ku, Tokyo
How to Collect
Step 1
Order your SIM online – choose your preferred collection point and pick-up date at checkout.
Step 2
Visit your collection point, show your order confirmation email and passport.
Fukuoka Airport
Fukuoka Airport Tourist Information - International Terminal
Open from 8:30am - 9:30pm every day
1st floor of Fukuoka Airport International Terminal Bldg., 739, Aoki, Hakata-ku, Fukuoka City
How to Collect
Step 1
Order your SIM online – choose your preferred collection point and pick-up date at checkout.
Step 2
Visit your collection point, show your order confirmation email and passport.
Hiroshima Airport International
Travelex Hiroshima Airport International Departure Lobby
8am ‐ 4:30pm, every day
2nd Floor, Hiroshima Airport International Terminal Building, 64-31 Zennichiji, Hongo-cho, Mihara City, Hiroshima 729-0416, Japan
How to Collect
Step 1
Order your SIM online – choose your preferred collection point and pick-up date at checkout.
Step 2
Visit your collection point, show your order confirmation email and passport.
Sapporo
Hokkaido-Sapporo Tourist Information Centre
Open from 8:30am - 8pm every day
JR Sapporo West Concourse, Kita 6-jo Nishi 4-chome, Kita-ku, Sapporo
Located inside of the “Hokkaido-Sapporo ‘Food and Tourism’ Information Building”. Visitors can access tourist information for all of Hokkaido as well as information on events taking place in Sapporo.
How to Collect
Step 1
Order your SIM online – choose your preferred collection point and pick-up date at checkout.
Step 2
Visit your collection point, show your order confirmation email and passport.
Furano
Whiteroom Furano
Temporarily closed from April 22nd
Open 7am - 4m every day (Closed from May 6th)
JR Sapporo 4-67 Kitanominecho, Furano, Hokkaido, Japan 076-0034
How to Collect
Step 1
Order your SIM online – choose your preferred collection point and pick-up date at checkout.
Step 2
Visit your collection point, show your order confirmation email and passport.
Kyoto Tower
Kyoto Tower - JTB Tourist Information Center
Open from 10am - 5:30pm every day
3rd Floor, Kyoto Tower
Kyoto Tower is located just across from Kyoto Station & is Kyoto’s tallest structure. Collect your SIM from the JTB Tourist Information Center on the 3rd floor, and get some local travel advice at the same time.
Travel Tip: If you plan on visiting Kyoto Tower get a discounted entrance ticket at your SIM collection point.
How to Collect
Step 1
Order your SIM online – choose your preferred collection point and pick-up date at checkout.
Step 2
Visit your collection point, show your order confirmation email and passport.
Hana Emi Cafe
Hakuba in Nagano Prefecture
Open from 11:30am - 2pm (Tues - Friday Only)
10284, Hakuba, Kitaazumi District, Nagano 399-9301, Japan
How to Collect
Step 1
Order your SIM online – choose your preferred collection point and pick-up date at checkout.
Step 2
Visit your collection point, show your order confirmation email and passport.
Nagoya (Chubu) Airport
JTB Travel Center
Open from 9am - 7:30pm every day
International Arrivals lobby
The Nagoya Airport Travel Center managed by JTB is the perfect start point for your trip to Japan. Exchange or purchase your JAPAN RAIL PASS (and collect your SIM) and get expert travel advice on arrival.
How to Collect
Step 1
Order your SIM online – choose your preferred collection point and pick-up date at checkout.
Step 2
Visit your collection point, show your order confirmation email and passport.
Nagoya City
Travelex Currency Exchange Counter
Open from 10am - 8pm every day
Sakae Money Transfer Plaza, Sakae-Chika (Underground), 3-4-6 Sakae, Naka-ku, Nagoya 460-0008
Naha Airport
Naha Airport Tourist Information Office（International）
Open from 9:00am - 6:00pm every day
1F Naha Airport international terminal, 280 Kagamizu, Naha City
How to Collect
Step 1
Order your SIM online – choose your preferred collection point and pick-up date at checkout.
Step 2
Visit your collection point, show your order confirmation email and passport.
Naha City
Okinawa Tourist Information Center
Open from 9:00am - 6:00pm every day
2F A Block Kafuna Asahibashi 1-20-6 Izumizaki, Naha City
How to Collect
Step 1
Order your SIM online – choose your preferred collection point and pick-up date at checkout.
Step 2
Visit your collection point, show your order confirmation email and passport.
Kansai Airport Terminal 1
JTB Kansai Tourist Information Centre
Open from 9am - 7pm every day
Terminal 1 arrivals - central of 1st floor
Kansai Tourist Information Center managed by JTB is welcoming you to collect your SIM in the fast lane for free. They also offer to you travel maps and materials for free. Plus, get expert travel advice on arrival.
How to Collect
Step 1
Order your SIM online – choose your preferred collection point and pick-up date at checkout.
Step 2
Visit your collection point, show your order confirmation email and passport.
Osaka Metro
Travelex Osaka Metro Namba Station
9am - 6pm every day
1-9-7 Namba, Chuo Ward, Osaka City, Osaka Prefecture, Japan, 542-0076
B1, Osaka Metro Midosuji Line, Namba Station (Northeast Gate, outside ticket area)
How to Collect
Step 1
Order your SIM online – choose your preferred collection point and pick-up date at checkout.
Step 2
Visit your collection point, show your order confirmation email and passport.
Osaka Station
Travelex Tourist Information Centre Osaka
Mon - Fri 10am - 7pm
Sat, Sun and national holidays 10am - 6pm
(Closed Dec 31st - Jan 3rd. Open 9:30am - 5:30pm Dec 30th & Jan 4th)
Nippon Travel Agency, Tis Osaka, JR Osaka Station, 3-1-1, Umeda, Kita-ku, Osaka City, Osaka
How to Collect
Step 1
Order your SIM online – choose your preferred collection point and pick-up date at checkout.
Step 2
Visit your collection point, show your order confirmation email and passport.
Sendai Airport
Travelex Sendai Airport International Arrivals Lobby Store
Monday, Wednesday, Friday: 10am – 5pm
Tuesday, Sunday: 10am – 7:30pm
Thursday: 2pm – 7:30pm
Saturday: 12pm – 5pm
1st Floor, Sendai International Airport, Shimomasuda Aza Minamihara, Natori City, Miyagi Prefecture 989-2401, Japan
How to Collect
Step 1
Order your SIM online – choose your preferred collection point and pick-up date at checkout.
Step 2
Visit your collection point, show your order confirmation email and passport.
Hamamatsu May One
Travelex Currency Exchange Counter
Open 10am - 8pm everyday
6-1 Sunayamacho, Chuo Ward, Hamamatsu City, Shizuoka 430-0926, Hamamatsu May One 4th Floor
How to Collect
Step 1
Order your SIM online – choose your preferred collection point and pick-up date at checkout.
Step 2
Visit your collection point, show your order confirmation email and passport.
Yokohama Station
Keikyu - Travelex Currency Exchange Counter (B1F)
Open from 9am-8pm 7 days a week
Basement Level Yokohama Station (Keikyu), 1-1-4 Minami-Saiwai, Nishi-ku, Kanagawa Prefecture 220-0011
FREE Shipping
We ship around the world so you can receive your eSIM Access Code before you travel.
Select your delivery country below to view shipping options. (If your country is not listed, please select 'Country not listed' to check out the options available to you).
Shipping To Australia
FREE International Mail (15-30 Business Days)
ID Upload Required
To deliver your eSIM Access Code we require you to upload proof of your shipping address. Don't worry, uploading your ID is quick, simple and secure.
Accepted ID
We accept the following forms of ID for delivery to Australia. Your ID must show your Name, Shipping Address, Photo, Date of Birth and have a valid expiration date. Please note that your Name and Shipping Address must match the information you have entered on your order. Please note that we can only deliver to the address shown on your ID.
Driver’s License
Australian State ID Card
Shipping To Brazil
FREE International Mail (8-15 Business Days)
ID upload required
To deliver your eSIM Access Code we require you to upload proof of your shipping address. Don't worry, uploading your ID is quick, simple and secure.
Accepted ID
We accept the following forms of ID for delivery to Brazil. Your ID must show your Name, Shipping Address, Photo, Date of Birth and have a valid expiration date. Please note that your Name and Shipping Address must match the information you have entered on your order. Please note that we can only deliver to the address shown on your ID.
Brazilian Passport
Billing documents from State owned Water or Electricity company (dated within 6 months)
You need to submit both forms of ID for delivery to Brazil
Shipping To Canada
FREE International Mail (8-15 Business Days)
ID upload required
To deliver your eSIM Access Code we require you to upload proof of your shipping address. Don't worry, uploading your ID is quick, simple and secure.
Accepted ID
We accept the following forms of ID for delivery to Canada. Your ID must show your Name, Shipping Address, Photo, Date of Birth and have a valid expiration date. Please note that your Name and Shipping Address must match the information you have entered on your order. Please note that we can only deliver to the address shown on your ID.
Canadian Driver’s License
Canadian Provincial/Territorial Photo Card
Shipping To China
FREE International Mail (8-15 Business Days)
ID upload required
To deliver your eSIM Access Code we require you to upload proof of your shipping address. Don't worry, uploading your ID is quick, simple and secure.
Accepted ID
We accept the following forms of ID for delivery to China. Your ID must show your Name, Shipping Address, Photo, Date of Birth and have a valid expiration date. Please note that your Name and Shipping Address must match the information you have entered on your order. Please note that we can only deliver to the address shown on your ID.
Chinese Residence Card
Shipping To Denmark
FREE International Mail (8-15 Business Days)
ID upload required
To deliver your eSIM Access Code we require you to upload proof of your shipping address. Don't worry, uploading your ID is quick, simple and secure.
Accepted ID
We accept the following forms of ID for delivery to Denmark. Your ID must show your Name, Shipping Address, Photo, Date of Birth and have a valid expiration date. Please note that your Name and Shipping Address must match the information you have entered on your order. Please note that we can only deliver to the address shown on your ID.
Photo Page of Danish Passport
CPR ID Card
You need to submit both forms of ID for delivery to Denmark
Shipping To France
FREE International Mail (8-15 Business Days)
ID upload required
To deliver your eSIM Access Code we require you to upload proof of your shipping address. Don't worry, uploading your ID is quick, simple and secure.
Accepted ID
We accept the following forms of ID for delivery to France. Your ID must show your Name, Shipping Address, Photo, Date of Birth and have a valid expiration date. Please note that your Name and Shipping Address must match the information you have entered on your order. Please note that we can only deliver to the address shown on your ID.
Photo Page of French Passport
Shipping To Germany
FREE International Mail (8-15 Business Days)
ID upload required
To deliver your eSIM Access Code we require you to upload proof of your shipping address. Don't worry, uploading your ID is quick, simple and secure.
Accepted ID
We accept the following forms of ID for delivery to Germany. Your ID must show your Name, Shipping Address, Photo, Date of Birth and have a valid expiration date. Please note that your Name and Shipping Address must match the information you have entered on your order. Please note that we can only deliver to the address shown on your ID.
Personalausweis
Aufenthaltstitel
Shipping To Greece
FREE International Mail (8-15 Business Days)
ID upload required
To deliver your eSIM Access Code we require you to upload proof of your shipping address. Don't worry, uploading your ID is quick, simple and secure.
Accepted ID
We accept the following forms of ID for delivery to Greece. Your ID must show your Name, Shipping Address, Photo, Date of Birth and have a valid expiration date. Please note that your Name and Shipping Address must match the information you have entered on your order. Please note that we can only deliver to the address shown on your ID.
Greek Passport
Electricity Bill (PPC)
You need to submit both forms of ID for delivery to Greece
Shipping To Hong Kong
FREE International Mail (8-15 Business Days)
ID upload required
To deliver your eSIM Access Code we require you to upload proof of your shipping address. Don't worry, uploading your ID is quick, simple and secure.
Accepted ID
We accept the following forms of ID for delivery to Hong Kong. Your ID must show your Name, Shipping Address, Photo, Date of Birth and have a valid expiration date. Please note that your Name and Shipping Address must match the information you have entered on your order. Please note that we can only deliver to the address shown on your ID.
Hong Kong Passport
Bill from Water Supplies Department (dated within 6 months)
You need to submit both forms of ID for delivery to Hong Kong
Shipping To India
FREE International Mail (8-15 Business Days)
ID upload required
To deliver your eSIM Access Code we require you to upload proof of your shipping address. Don't worry, uploading your ID is quick, simple and secure.
Accepted ID
We accept the following forms of ID for delivery to India. Your ID must show your Name, Shipping Address, Photo, Date of Birth and have a valid expiration date. Please note that your Name and Shipping Address must match the information you have entered on your order. Please note that we can only deliver to the address shown on your ID.
Indian Passport (Photo Page + Address Page)
Shipping To Ireland
FREE International Mail (8-15 Business Days)
ID upload required
To deliver your eSIM Access Code we require you to upload proof of your shipping address. Don't worry, uploading your ID is quick, simple and secure.
Accepted ID
We accept the following forms of ID for delivery to Ireland. Your ID must show your Name, Shipping Address, Photo, Date of Birth and have a valid expiration date. Please note that your Name and Shipping Address must match the information you have entered on your order. Please note that we can only deliver to the address shown on your ID.
Irish Driver's License
Shipping To Israel
FREE International Mail (8-15 Business Days)
ID upload required
To deliver your eSIM Access Code we require you to upload proof of your shipping address. Don't worry, uploading your ID is quick, simple and secure.
Accepted ID
We accept the following forms of ID for delivery to Israel. Your ID must show your Name, Shipping Address, Photo, Date of Birth and have a valid expiration date. Please note that your Name and Shipping Address must match the information you have entered on your order. Please note that we can only deliver to the address shown on your ID.
Driving License
Israel Passport (Photo Page)
You need to submit both forms of ID for delivery to Israel
Shipping To Japan
FREE International Mail (2-5 Business Days)
ID upload required
To deliver your eSIM Access Code we require you to upload proof of your shipping address. Don't worry, uploading your ID is quick, simple and secure.
Accepted ID
We accept the following forms of ID for delivery to Japan. Your ID must show your Name, Shipping Address, Photo, Date of Birth and have a valid expiration date. Please note that your Name and Shipping Address must match the information you have entered on your order. Please note that we can only deliver to the address shown on your ID.
To ensure the delivery is successful, please make sure you register your address with the Japanese Post Office
Japan Residence Card
(Front & Back)
Japan Special Permanent
Resident Certificate
Shipping To Macau
FREE International Mail (8-15 Business Days)
ID upload required
To deliver your eSIM Access Code we require you to upload proof of your shipping address. Don't worry, uploading your ID is quick, simple and secure.
Accepted ID
We accept the following forms of ID for delivery to Macau. Your ID must show your Name, Shipping Address, Photo, Date of Birth and have a valid expiration date. Please note that your Name and Shipping Address must match the information you have entered on your order. Please note that we can only deliver to the address shown on your ID.
Macau Passport
Macau water bill or Macau electricity bill (within 6 months)
You need to submit both Passport and State Run Water Bill or Electricity Bill delivery to Macau
Shipping To Malaysia
FREE International Mail (8-15 Business Days)
ID upload required
To deliver your eSIM Access Code we require you to upload proof of your shipping address. Don't worry, uploading your ID is quick, simple and secure.
Accepted ID
We accept the following forms of ID for delivery to Malaysia. Your ID must show your Name, Shipping Address, Photo, Date of Birth and have a valid expiration date. Please note that your Name and Shipping Address must match the information you have entered on your order. Please note that we can only deliver to the address shown on your ID.
MyKad (Malaysian Identity Card)
Passport (Photo Page)
You need to submit both forms of ID for delivery to Malaysia
Shipping To New Zealand
FREE International Mail (8-15 Business Days)
ID upload required
To deliver your eSIM Access Code we require you to upload proof of your shipping address. Don't worry, uploading your ID is quick, simple and secure.
Accepted ID
We accept the following forms of ID for delivery to New Zealand. Your ID must show your Name, Shipping Address, Photo, Date of Birth and have a valid expiration date. Please note that your Name and Shipping Address must match the information you have entered on your order. Please note that we can only deliver to the address shown on your ID.
New Zealand Driving License (Front & Back)
& Must Contain Your Address
Shipping To The Philippines
FREE International Mail (8-15 Business Days)
ID upload required
To deliver your eSIM Access Code we require you to upload proof of your shipping address. Don't worry, uploading your ID is quick, simple and secure.
Accepted ID
We accept the following forms of ID for delivery to The Philippines. Your ID must show your Name, Shipping Address, Photo, Date of Birth and have a valid expiration date. Please note that your Name and Shipping Address must match the information you have entered on your order. Please note that we can only deliver to the address shown on your ID.
PhotoPage of Your Passport
Electricity Bill
(Dated Within 6 Months)
You need to submit both forms of ID for delivery to The Philippines
Shipping To Singapore
FREE International Mail (8-15 Business Days)
ID upload required
To deliver your eSIM Access Code we require you to upload proof of your shipping address. Don't worry, uploading your ID is quick, simple and secure.
Accepted ID
We accept the following forms of ID for delivery to Singapore. Your ID must show your Name, Shipping Address, Photo, Date of Birth and have a valid expiration date. Please note that your Name and Shipping Address must match the information you have entered on your order. Please note that we can only deliver to the address shown on your ID.
Singapore National Registration Identity Card (NRIC)
Shipping To South Africa
FREE International Mail (8-15 Business Days)
ID upload required
To deliver your eSIM Access Code we require you to upload proof of your shipping address. Don't worry, uploading your ID is quick, simple and secure.
Accepted ID
We accept the following forms of ID for delivery to South Africa. Your ID must show your Name, Shipping Address, Photo, Date of Birth and have a valid expiration date. Please note that your Name and Shipping Address must match the information you have entered on your order. Please note that we can only deliver to the address shown on your ID.
South African Passport
Billing documents from State owned Electricity Company (dated within 6 months)
You need to submit both forms of ID for delivery to South Africa
Shipping To South Korea
FREE International Mail (8-15 Business Days)
ID upload required
To deliver your eSIM Access Code we require you to upload proof of your shipping address. Don't worry, uploading your ID is quick, simple and secure.
Accepted ID
We accept the following forms of ID for delivery to South Korea. Your ID must show your Name, Shipping Address, Photo, Date of Birth and have a valid expiration date. Please note that your Name and Shipping Address must match the information you have entered on your order. Please note that we can only deliver to the address shown on your ID.
Resident Registration Card
Shipping To Spain
FREE International Mail (8-15 Business Days)
ID upload required
To deliver your eSIM Access Code we require you to upload proof of your shipping address. Don't worry, uploading your ID is quick, simple and secure.
Accepted ID
We accept the following forms of ID for delivery to Spain. Your ID must show your Name, Shipping Address, Photo, Date of Birth and have a valid expiration date. Please note that your Name and Shipping Address must match the information you have entered on your order. Please note that we can only deliver to the address shown on your ID.
Documento Nacional de Identidad (front & back)
Shipping To Taiwan
FREE International Mail (8-15 Business Days)
ID upload required
To deliver your eSIM Access Code we require you to upload proof of your shipping address. Don't worry, uploading your ID is quick, simple and secure.
Accepted ID
We accept the following forms of ID for delivery to Taiwan. Your ID must show your Name, Shipping Address, Photo, Date of Birth and have a valid expiration date. Please note that your Name and Shipping Address must match the information you have entered on your order. Please note that we can only deliver to the address shown on your ID.
Driving License
Shipping To UK
FREE International Mail (2-5 Business Days)
ID upload required
To deliver your eSIM Access Code we require you to upload proof of your shipping address. Don't worry, uploading your ID is quick, simple and secure.
Accepted ID
We accept the following forms of ID for delivery to the UK. Your ID must show your Name, Shipping Address, Photo, Date of Birth and have a valid expiration date. Please note that your Name and Shipping Address must match the information you have entered on your order. Please note that we can only deliver to the address shown on your ID.
UK Photocard Driver's Licence
UK Paper Driver's Licence + Photo Page of Passport
Shipping To USA
FREE International Mail (2-5 Business Days)
ID upload required
To deliver your eSIM Access Code we require you to upload proof of your shipping address. Don't worry, uploading your ID is quick, simple and secure.
Accepted ID
We accept the following forms of ID for delivery to the USA. Your ID must show your Name, Shipping Address, Photo, Date of Birth and have a valid expiration date. Please note that your Name and Shipping Address must match the information you have entered on your order. Please note that we can only deliver to the address shown on your ID.
USA Driver’s License
USA State ID Card
Shipping Unavailable
Unfortunately, we are unable to ship our Voice, Text & Data eSIM to your delivery country at this time.
Don’t worry though, you can collect your eSIM from airports and cities around Japan. To select your pick-up location, simply click the "Pick-up (Free)" button above.
Voice Lite eSIM
Usage Rates
| Domestic Calls | |||
|---|---|---|---|
| Incoming Calls | FREE | ||
| Japan cell phones & landlines | ¥44 per minute | ||
| Voicemail | ¥44 per minute | ||
| International Calls | |||
|---|---|---|---|
| Incoming Calls | FREE | ||
Dial international calls using our Prefix 0063 service to get cheaper rates
International Calls to… Australia, Belgium, Brazil, Canada, China, Denmark, Finland, France, Germany, Hong Kong, Indonesia, Ireland, Italy, Malaysia, Netherlands, New Zealand, Philippines, Russia, Singapore, South Korea, Spain, Sweden, Switzerland, Taiwan, Thailand, United Kingdom, United States
|
Direct Dial | Prefix 0063 |
| ¥250 per minute | ¥65 per minute | |
| Calls to other Countries | ¥400 per minute | ¥200 per minute |
International direct dialling is not available, but you can use the 0063 prefix service to make international calls at lowered rates.
WiFi Calling is not supported by the Mobal Japan Voice Lite service. Even if WiFi Calling is enabled on your device, your calls will still go through as a standard call, and will be chargeable at the above rates.
If your calls are placed via a third party messaging application such as WhatsApp or Line, this usage will be deducted from the data allowance included with your plan.
| SMS | |||
|---|---|---|---|
| All Incoming Texts | FREE | ||
| Domestic Texts | ¥33 per message | ||
| International Texts | ¥140 per message | ||
| Data | |||
|---|---|---|---|
| Up to 500 MB | FREE | ||
| 500 MB to 3GB | ¥2,500 JPY | ||
Important Voice Lite isn’t recommended for data usage. If you require data and a Japanese phone number, please choose our Voice+Data eSIM. To avoid additional charges, turn off mobile data for this eSIM in your device settings.
Voice Lite eSIM
How Billing Works
Your first month's plan fees will be pro-rated. You'll only pay for the number of days between the day you activate and the end of the month. So, if you activate halfway through the month, your first month is half price!
Your monthly fee will be taken on the 1st of every month. Any chargeable calls, texts, and data will be billed later, when we receive your usage data from the network. This can be 1-2 months later.
You can easily view detailed, itemized statements in your online account, so you always know what you're paying for.
We accept all major credit/debit cards, PayPal, and MobalPay – our prepaid payment card designed for foreign residents in Japan. Find out more here!
Voice Lite eSIM
FAQs
Mobal has been keeping people connected since 1989. Our award-winning teams in Japan and the UK are made up of experts and expats, who know exactly what it’s like to be in a new country. We’re committed to making Japan easy for foreigners!
Mobal is 100% charity-owned. That means that the profits we make go straight to making life better for some of the most under-privileged communities. Find out more here!
Voice Lite is designed to be used for voice calling and SMS, not data. But, if you use some data by accident, don’t worry! We give you 500MB each month to use for free, so you won’t be hit by charges if you use some data by mistake.
If you do use more than 500MB in a month, you’ll be charged a flat fee of ¥2,500 when we get your usage data from the network (this can be 1-2 months later).
If you need a Voice eSIM service that has data included, our Voice+Data eSIM is a much better fit for you!
Your phone number will be assigned once your eSIM has been activated. Once assigned we will send you an email containing your phone number as well as displaying it in your online Mobal MyAccount.
Unfortunately, it's not possible to port in an existing phone number to a Japan Voice Lite eSIM. However, you can port your existing number to a Japan Voice+Data SIM Card
All usage charges are fully itemised in your online account, so you always know exactly what you are paying for. Your log-in information will be emailed to you when you activate your service.
All of your charges are billed in Japanese Yen (JPY).
You can use Mobal eSIMs in any unlocked device that's compatible with eSIMs and supports the Band 1 (2100MHz) frequency. - how to check if your phone is eSIM compatible.
That means that any Android smartphone or Apple iPhone that is compatible with eSIMs can use a Mobal Japan eSIM, including USA iPhone 14s and 15s which are eSIM-only.
Devices or adapters like eSIM.me, which use physical SIM cards to simulate eSIM, are not supported. If your device supports only physical SIM cards, please check out our Japan SIM Cards here.
Can I get a physical SIM card instead?
Sure! We have physical SIMs too - get your Japan SIM card here.
What does "unlocked" mean?
If your device is "unlocked", it means that it can work with a SIM from any network. If your device is "locked", it is restricted to work only on your regular carrier's network. Your device must be "unlocked" to work with a Mobal eSIM.
How do you know if your phone is unlocked?
If you purchased your device as an "unlocked" or "SIM Free" device from a retailer such as Amazon, then your device is almost certainly already unlocked. This means that it will work with our eSIM. If you purchased your device directly from your carrier (AT&T, T-Mobile, etc.), your device is probably locked and, therefore, it may not work with our eSIM. If you're still not sure whether or not your device is unlocked, simply contact the store where you purchased your device from.
My device is locked. What can I do?
If your device is locked, it may be possible to get it unlocked - simply ask your provider about this.
Your limited data allowance will be reset on the 1st of each month.
Yes, your voicemail service will be automatically set-up for you when you activate your service.
Yes! You can collect your eSIM access code from our convenient pick-up points at airports and cities around Japan - completely free of charge. Simply choose your pick-up point when you add your product to the shopping cart.
Voice Lite eSIMs only work in Japan. They will not work in any other countries.
Voice Lite is not intended for data use, so we would not recommend using it for tethering/personal hotspot.
If you use more than 500MB in a month, you’ll be charged a flat fee of ¥2,500 when we get your usage data from the network (this can be 1-2 months later).
If you need a Voice eSIM service that has data included, our Voice+Data eSIM is a much better fit for you!
Yes, you can use services that use mobile data to make calls. You get 500MB free each month, so we recommend that you limit your use of mobile data.
If you do use more than 500MB in a month, you’ll be charged a flat fee of ¥2,500 when we get your usage data from the network (this can be 1-2 months later).
If you need a Voice eSIM service that has data included, our Voice+Data eSIM is a much better fit for you!
It is a requirement of Japanese law that we must collect ID from users of Japan Voice eSIMs to prevent fraudulent usage. If you are picking up your eSIM Access Code in Japan, you can simply show your passport when you collect. You must present your full valid current passport, not a copy or scan.
If you choose delivery, you must upload your ID before shipping. Check out our Shipping & Pick-up Options to find the right choice for you.
Be assured that we are committed to protecting your security for the lifetime of your service with us. Your ID information is fully encrypted and stored in a secure environment.
Your Purchase
Makes a Difference
Mobal is 100% charity-owned. That means that the profits from your Mobal service go straight towards helping the communities that we support in Malawi and beyond!
With Mobal, you don't just travel the world, you make it a better place!
Important: Email delivery is not available for this product. Instead, we'll give you a physical eSIM Access Code for your eSIM. Find out why here.
Your chosen eSIM is
Voice+Data eSIM
In Stock
Perfect for those who need a real Japanese phone number with flexible data options.
Plans from 1GB, 5GB, 10GB, up to 30GB per month
With the freedom to switch plans anytime
Works on the Docomo network
Real Japanese phone number
Incoming calls are free, incoming texts are free too
No contract, cancel anytime
English language support
Check phone compatibility ?
eSIM Price
pay today
¥2,970
Monthly Fee
pay on activation
from
¥1,650
All prices include tax
eSIM Price
¥2,970
pay today
Choose a plan from ¥1,650 per month when you activate your SIM.
In Stock
How to get an eSIM Access Code
Japan Pick-up
Pick up the same day or choose your preferred date. See pick-up locations
Worldwide Delivery
We deliver all around the world. See delivery countries
How It Works
1. Buy your SIM Card today for just ¥2,970.
2. Choose between Free Shipping and Free Pick-Up in Japan. If you've chosen Free Delivery, upload your ID to our secure system. (Find out why email delivery isn't available here!)
3. We'll ship your eSIM Access Code right to you, or if you've chosen to pick up, you can show your ID at the Pick-Up Point to collect it right away.
4. Enter your Access Code on our activation portal, then choose a plan from ¥1,650 / month. See our plans here.
5. Install your eSIM and enter APN settings using our easy to follow instructions. That's it!
You can use Mobal eSIMs in any unlocked device that's compatible with eSIMs and supports the Band 1 (2100MHz) frequency. - how to check if your phone is eSIM compatible.
That means that any Android smartphone or Apple iPhone that is compatible with eSIMs can use a Mobal Japan eSIM, including USA iPhone 14s and 15s which are eSIM-only.
Devices or adapters like eSIM.me, which use physical SIM cards to simulate eSIM, are not supported. If your device supports only physical SIM cards, please check out our Japan SIM Cards here.
Can I get a physical SIM card instead?
Sure! We have physical SIMs too - get your Japan SIM card here.
What does "unlocked" mean?
If your device is "unlocked", it means that it can work with a SIM from any network. If your device is "locked", it is restricted to work only on your regular carrier's network. Your device must be "unlocked" to work with a Mobal eSIM.
How do you know if your phone is unlocked?
If you purchased your device as an "unlocked" or "SIM Free" device from a retailer such as Amazon, then your device is almost certainly already unlocked. This means that it will work with our eSIM. If you purchased your device directly from your carrier (AT&T, T-Mobile, etc.), your device is probably locked and, therefore, it may not work with our eSIM. If you're still not sure whether or not your device is unlocked, simply contact the store where you purchased your device from.
My device is locked. What can I do?
If your device is locked, it may be possible to get it unlocked - simply ask your provider about this.
Ongoing Plans
When you activate your eSIM, choose from one of our four monthly plans.
Monthly Plans
Superfast Data
Cost Per Calendar Month
1GB
¥1,650
5GBMost Popular!
¥3,190
10GB
¥3,630
30GB
¥4,378
Your superfast data allowance resets on the 1st of each month.
Outgoing calls & texts will incur additional charges. You can find the usage rates here.
In Stock
Choose a plan from ¥1,650 per month when you activate your eSIM
All Our Plans Include
Each month you get 1GB, 5GB, 10GB or 30GB of super-fast data.
If you use up your entire data allocation, you'll get
reduced speeds (around 200 Kbps). However, your
data is always on - it never stops. Your monthly
allocation is reset on the 1st of every month, and you
can change to a different plan at any time in your
online account.
All of our Japan Voice+Data eSIM plans come with a real 070, 080 or 090 Japanese phone number - crucial for living and working in Japan.
Our eSIMs connect to the Docomo network, so you get ultra-reliable service. Docomo cover over 99% of Japan's population.
Terminate your service any time - with no termination fees!
Incoming calls are free, incoming texts are free too. Outgoing calls are charged by the minute, texts are charged per 160-character message. See the Usage Rates section below for details.
We guarantee you'll get easy, friendly English-language support whenever you need it!
If your device supports tethering/hotspot use then you can easily tether to your other devices. See our FAQs for more information.
We don't add extras to the prices we show - what you see is what you pay.
We don't charge activation fees - our competitors will add large fees onto your first bill (plus tax!). We don't charge termination fees either.
If you've ever tried to get a Japanese eSIM, you'll be well aware that it's really difficult, especially if you need a real Japanese phone number. Until now, you've had the choice of filling out complicated forms in Japanese with a traditional network, or going to an English-speaking company to get a Data Only eSIM which uses an unreliable roaming network. The Mobal eSIM is the best solution for English speakers in Japan!
Real Japanese Phone Number
All our Japan Voice+Data eSIM plans come with a real 070, 080 or 090 Japanese phone number. You get cheap outgoing calls and texts, and incoming calls and texts are free! A real number is essential in Japan if you're working or studying. Some providers supply a 'virtual' number, but these aren't accepted by many institutions. For the best experience living in Japan, Mobal Japan Voice+Data is your perfect partner.
" I arrived in Japan almost four months ago, and I had no
idea how difficult it was going to be to get a mobile-phone service... Knowing that I
can now get a SIM card without a termination fee ... is ideal for me "
★★★★★
Seamus, Ireland
No Hidden Charges
No additional taxes
No activation fees
No termination fees
No minimum contract term
What you see is what you pay. All our prices include all applicable tax - no tax will be added later. No surprises!
" They had the best value plans ... the staff were friendly and fast to
respond. I would recommend Mobal to friends and family. "
★★★★★
David J
How we compare with Japanese eSIM providers...
With Other Japanese Providers...
eSIMs are often data-only
You need to visit a store & fill in lots of paperwork
eSIMs use unreliable roaming networks
You need a Japanese bank account
You need to commit to a long contract
There are lots of complicated hidden fees & charges
Customer support is mostly Japanese
With Our Japan eSIM...
Voice & data with a Japanese phone number & free incoming calls
Order online
Our eSIMs use the super-reliable Docomo 4G network
Payment by Debit/Credit Card or PayPal
No contract!
No additional taxes, no minimums, no hidden extras
English language customer service
Why Our Japan eSIMs are the smart choice
Always-On Fast 4G Data
You get fast 4G data to use in Japan. If you go over your monthly allocation, speeds slow down, but data doesn't stop - there's no need to worry about running out
Money Back Guarantee
We are confident that you'll love our service we offer a full & prompt, no-hassle money back guarantee
Excellent Coverage
Our eSIMs connect to the Docomo network. Docomo covers over 99% of Japan's population, so you get super-reliable service
English Language Support
We guarantee you'll get easy, friendly English-language support whenever you need it from our native-English-speaking team!
Perfect For Long Stays
Our long-term eSIMs are ideal for living, working or studying in Japan
Profits Go To Charity
We guarantee that the majority of our profits go to our charity partners. Your eSIM is making the world a better place!
" The staff were very helpful with great English, and made the
experience easy, far better than some of the other SIM services I encountered. Would definitely
recommend Mobal, and will be using them next time I visit Japan. "
★★★★★
Richard, UK
Pick-up & Shipping Options
Due to Japanese law, we're required to verify that you're the person using the eSIM. To do that, we can mail a unique access code to the address listed on your ID, or you can show your ID at a pick-up point in Japan. It may seem counter-intuitive, but it helps us to keep you and your service secure.
FREE Pick-up in Japan
You can collect your eSIM access code in Japan - completely free of charge. All you need is your order confirmation and your passport. Simply show those to the staff at the pick-up point, and they'll hand your eSIM access code right to you.
Simply choose your preferred collection point and pick-up date in the checkout. Your eSIM Access Code will be available for instant pick-up after placing your order! Just show your order confirmation email and your passport to the agent when you collect your code.
Haneda Airport Terminal 3
JTB Meeting Counter
Open from 10am - 8pm every day
JTB Meeting Counter, Haneda Airport T3, Arrivals (2nd) Floor, International Terminal
Free Shuttle Bus from Terminal 2
Located a short (1 minute) walk from the Arrivals Gate. If nobody is manning the front desk please use the phone on the desk for assistance.
A free shuttle bus service is available from Terminal 3. Find more information here.
How to Collect
Step 1
Order your SIM online – choose your preferred collection point and pick-up date at checkout.
Step 2
Visit your collection point, show your order confirmation email and passport.
Narita Airport Terminal 1
JAL ABC Counter (North Wing)
Open daily from 6:30am until 1 hour after the arrival of the last flight at Terminal 1 North Wing
Note: This differs from the last flight arrival time at the South Wing
1st Floor (International Arrival Lobby) Narita Airport T1
JAL ABC's "Hands-Free Travel" service lets passengers enjoy stress-free trips by having their luggage picked up from home or hotel and delivered to their destination. This eliminates the hassle of carrying bags during transit, offering added convenience for travelers exploring Japan or on tight schedules.
How to Collect
Step 1
Order your SIM online – choose your preferred collection point and
pick-up date at checkout.
Step 2
Visit your collection point, show your order confirmation email and
passport.
Narita Airport Terminal 2
Travelex Currency Exchange Counter
Open from 7am - 9pm every day
〒282-0004
Travelex Counter, Level B1, Narita Airport Terminal 2 Station, SKYLINER & KEISEI INFORMATION
How to Collect
Step 1
Order your SIM online – choose your preferred collection point and pick-up date at checkout.
Step 2
Visit your collection point, show your order confirmation email and passport.
Shibuya - Mark City Building
Play! Diversity Shibuya Coin Space (4th floor)
Open from 9am - 11pm every day
4th Floor, Shibuya Mark City, 1-12-1, Dogenzaka, Shibuya-ku, Tokyo 150-0043
This office is located on the 4th floor of Shibuya’s Mark City shopping complex. Play! Diversity Shibuya Coin Space have a tourist office and co-working space with a baggage deposit service, Wi-Fi, water server and device charging.
Mark City is located inside the Creation Square Shibuya space.
How to get there by train
Shibuya Station via the Keio Inokashira Line; the Tokyo Metro Ginza, Hanzomon and Fukutoshin lines; the Tokyu Toyoko and Den-en-toshi lines; and the JR Yamanote and Saikyo lines. Shibuya Mark City is located above the Keio Inokashira Line station.
How to Collect
Step 1
Order your SIM online – choose your preferred collection point and pick-up date at checkout.
Step 2
Visit your collection point, show your order confirmation email and passport.
Shinjuku Station
Travelex Keio Shinjuku – West Ticket Gate
Open from 11am - 7pm every day
West Ticket Gate, Keio Shinjuku Station, 1-1-4 Nishishinjuku, Shinjuku-ku, Tokyo, 160-0023
There are two Travelex locations at Shinjuku Station. Our SIMs are stocked at the West Ticket Gate location. The other Travelex at the station is permanently closed.
How to Collect
Step 1
Order your SIM online – choose your preferred collection point and pick-up date at checkout.
Step 2
Visit your collection point, show your order confirmation email and passport.
Tokyo Station, Marunouchi
Travelex Currency Exchange Counter
Open from 8:30am - 8pm every day
Marunouchi North Entrance, Tokyo Station JR East Travel Service Center, Marunouchi North Entrance, Tokyo Station
The Travelex counter is on the ground floor under the famous domed roof of the Marunouchi exit of Tokyo Station (the Imperial Palace is only a 5-minute walk) and offers money exchange/ATM services.
How to Collect
Step 1
Order your SIM online – choose your preferred collection point and pick-up date at checkout.
Step 2
Visit your collection point, show your order confirmation email and passport.
Asakusa Tourist Information Centre Travelex
Travelex Currency Exchange Counter
Open from 9am - 8pm every day
Asakusa Culture Tourism Center 1st Floor, 2-18-9, Kaminarimon, Taito-ku, Tokyo
How to Collect
Step 1
Order your SIM online – choose your preferred collection point and pick-up date at checkout.
Step 2
Visit your collection point, show your order confirmation email and passport.
Fukuoka Airport
Fukuoka Airport Tourist Information - International Terminal
Open from 8:30am - 9:30pm every day
1st floor of Fukuoka Airport International Terminal Bldg., 739, Aoki, Hakata-ku, Fukuoka City
How to Collect
Step 1
Order your SIM online – choose your preferred collection point and pick-up date at checkout.
Step 2
Visit your collection point, show your order confirmation email and passport.
Hiroshima Airport International
Travelex Hiroshima Airport International Departure Lobby
8am ‐ 4:30pm, every day
2nd Floor, Hiroshima Airport International Terminal Building, 64-31 Zennichiji, Hongo-cho, Mihara City, Hiroshima 729-0416, Japan
How to Collect
Step 1
Order your SIM online – choose your preferred collection point and pick-up date at checkout.
Step 2
Visit your collection point, show your order confirmation email and passport.
Sapporo
Hokkaido-Sapporo Tourist Information Centre
Open from 8:30am - 8pm every day
JR Sapporo West Concourse, Kita 6-jo Nishi 4-chome, Kita-ku, Sapporo
Located inside of the “Hokkaido-Sapporo ‘Food and Tourism’ Information Building”. Visitors can access tourist information for all of Hokkaido as well as information on events taking place in Sapporo.
How to Collect
Step 1
Order your SIM online – choose your preferred collection point and pick-up date at checkout.
Step 2
Visit your collection point, show your order confirmation email and passport.
Furano
Whiteroom Furano
Temporarily closed from April 22nd
Open 7am - 4m every day (Closed from May 6th)
JR Sapporo 4-67 Kitanominecho, Furano, Hokkaido, Japan 076-0034
How to Collect
Step 1
Order your SIM online – choose your preferred collection point and pick-up date at checkout.
Step 2
Visit your collection point, show your order confirmation email and passport.
Kyoto Tower
Kyoto Tower - JTB Tourist Information Center
Open from 10am - 5:30pm every day
3rd Floor, Kyoto Tower
Kyoto Tower is located just across from Kyoto Station & is Kyoto’s tallest structure. Collect your SIM from the JTB Tourist Information Center on the 3rd floor, and get some local travel advice at the same time.
Travel Tip: If you plan on visiting Kyoto Tower get a discounted entrance ticket at your SIM collection point.
How to Collect
Step 1
Order your SIM online – choose your preferred collection point and pick-up date at checkout.
Step 2
Visit your collection point, show your order confirmation email and passport.
Hana Emi Cafe
Hakuba in Nagano Prefecture
Open from 11:30am - 2pm (Tues - Friday Only)
10284, Hakuba, Kitaazumi District, Nagano 399-9301, Japan
How to Collect
Step 1
Order your SIM online – choose your preferred collection point and pick-up date at checkout.
Step 2
Visit your collection point, show your order confirmation email and passport.
Nagoya (Chubu) Airport
JTB Travel Center
Open from 9am - 7:30pm every day
International Arrivals lobby
The Nagoya Airport Travel Center managed by JTB is the perfect start point for your trip to Japan. Exchange or purchase your JAPAN RAIL PASS (and collect your SIM) and get expert travel advice on arrival.
How to Collect
Step 1
Order your SIM online – choose your preferred collection point and pick-up date at checkout.
Step 2
Visit your collection point, show your order confirmation email and passport.
Nagoya City
Travelex Currency Exchange Counter
Open from 10am - 8pm every day
Sakae Money Transfer Plaza, Sakae-Chika (Underground), 3-4-6 Sakae, Naka-ku, Nagoya 460-0008
Naha Airport
Naha Airport Tourist Information Office（International）
Open from 9:00am - 6:00pm every day
1F Naha Airport international terminal, 280 Kagamizu, Naha City
How to Collect
Step 1
Order your SIM online – choose your preferred collection point and pick-up date at checkout.
Step 2
Visit your collection point, show your order confirmation email and passport.
Naha City
Okinawa Tourist Information Center
Open from 9:00am - 6:00pm every day
2F A Block Kafuna Asahibashi 1-20-6 Izumizaki, Naha City
How to Collect
Step 1
Order your SIM online – choose your preferred collection point and pick-up date at checkout.
Step 2
Visit your collection point, show your order confirmation email and passport.
Kansai Airport Terminal 1
JTB Kansai Tourist Information Centre
Open from 9am - 7pm every day
Terminal 1 arrivals - central of 1st floor
Kansai Tourist Information Center managed by JTB is welcoming you to collect your SIM in the fast lane for free. They also offer to you travel maps and materials for free. Plus, get expert travel advice on arrival.
How to Collect
Step 1
Order your SIM online – choose your preferred collection point and pick-up date at checkout.
Step 2
Visit your collection point, show your order confirmation email and passport.
Osaka Metro
Travelex Osaka Metro Namba Station
9am - 6pm every day
1-9-7 Namba, Chuo Ward, Osaka City, Osaka Prefecture, Japan, 542-0076
B1, Osaka Metro Midosuji Line, Namba Station (Northeast Gate, outside ticket area)
How to Collect
Step 1
Order your SIM online – choose your preferred collection point and pick-up date at checkout.
Step 2
Visit your collection point, show your order confirmation email and passport.
Osaka Station
Travelex Tourist Information Centre Osaka
Mon - Fri 10am - 7pm
Sat, Sun and national holidays 10am - 6pm
(Closed Dec 31st - Jan 3rd. Open 9:30am - 5:30pm Dec 30th & Jan 4th)
Nippon Travel Agency, Tis Osaka, JR Osaka Station, 3-1-1, Umeda, Kita-ku, Osaka City, Osaka
How to Collect
Step 1
Order your SIM online – choose your preferred collection point and pick-up date at checkout.
Step 2
Visit your collection point, show your order confirmation email and passport.
Sendai Airport
Travelex Sendai Airport International Arrivals Lobby Store
Monday, Wednesday, Friday: 10am – 5pm
Tuesday, Sunday: 10am – 7:30pm
Thursday: 2pm – 7:30pm
Saturday: 12pm – 5pm
1st Floor, Sendai International Airport, Shimomasuda Aza Minamihara, Natori City, Miyagi Prefecture 989-2401, Japan
How to Collect
Step 1
Order your SIM online – choose your preferred collection point and pick-up date at checkout.
Step 2
Visit your collection point, show your order confirmation email and passport.
Hamamatsu May One
Travelex Currency Exchange Counter
Open 10am - 8pm everyday
6-1 Sunayamacho, Chuo Ward, Hamamatsu City, Shizuoka 430-0926, Hamamatsu May One 4th Floor
How to Collect
Step 1
Order your SIM online – choose your preferred collection point and pick-up date at checkout.
Step 2
Visit your collection point, show your order confirmation email and passport.
Yokohama Station
Keikyu - Travelex Currency Exchange Counter (B1F)
Open from 9am-8pm 7 days a week
Basement Level Yokohama Station (Keikyu), 1-1-4 Minami-Saiwai, Nishi-ku, Kanagawa Prefecture 220-0011
FREE Shipping
We ship around the world so you can receive your eSIM Access Code before you travel.
Select your delivery country below to view shipping options. (If your country is not listed, please select 'Country not listed' to check out the options available to you).
Shipping To Australia
FREE International Mail (15-30 Business Days)
ID Upload Required
To deliver your eSIM Access Code we require you to upload proof of your shipping address. Don't worry, uploading your ID is quick, simple and secure.
Accepted ID
We accept the following forms of ID for delivery to Australia. Your ID must show your Name, Shipping Address, Photo, Date of Birth and have a valid expiration date. Please note that your Name and Shipping Address must match the information you have entered on your order. Please note that we can only deliver to the address shown on your ID.
Driver’s License
Australian State ID Card
Shipping To Brazil
FREE International Mail (8-15 Business Days)
ID upload required
To deliver your eSIM Access Code we require you to upload proof of your shipping address. Don't worry, uploading your ID is quick, simple and secure.
Accepted ID
We accept the following forms of ID for delivery to Brazil. Your ID must show your Name, Shipping Address, Photo, Date of Birth and have a valid expiration date. Please note that your Name and Shipping Address must match the information you have entered on your order. Please note that we can only deliver to the address shown on your ID.
Brazilian Passport
Billing documents from State owned Water or Electricity company (dated within 6 months)
You need to submit both forms of ID for delivery to Brazil
Shipping To Canada
FREE International Mail (8-15 Business Days)
ID upload required
To deliver your eSIM Access Code we require you to upload proof of your shipping address. Don't worry, uploading your ID is quick, simple and secure.
Accepted ID
We accept the following forms of ID for delivery to Canada. Your ID must show your Name, Shipping Address, Photo, Date of Birth and have a valid expiration date. Please note that your Name and Shipping Address must match the information you have entered on your order. Please note that we can only deliver to the address shown on your ID.
Canadian Driver’s License
Canadian Provincial/Territorial Photo Card
Shipping To China
FREE International Mail (8-15 Business Days)
ID upload required
To deliver your eSIM Access Code we require you to upload proof of your shipping address. Don't worry, uploading your ID is quick, simple and secure.
Accepted ID
We accept the following forms of ID for delivery to China. Your ID must show your Name, Shipping Address, Photo, Date of Birth and have a valid expiration date. Please note that your Name and Shipping Address must match the information you have entered on your order. Please note that we can only deliver to the address shown on your ID.
Chinese Residence Card
Shipping To Denmark
FREE International Mail (8-15 Business Days)
ID upload required
To deliver your eSIM Access Code we require you to upload proof of your shipping address. Don't worry, uploading your ID is quick, simple and secure.
Accepted ID
We accept the following forms of ID for delivery to Denmark. Your ID must show your Name, Shipping Address, Photo, Date of Birth and have a valid expiration date. Please note that your Name and Shipping Address must match the information you have entered on your order. Please note that we can only deliver to the address shown on your ID.
Photo Page of Danish Passport
CPR ID Card
You need to submit both forms of ID for delivery to Denmark
Shipping To France
FREE International Mail (8-15 Business Days)
ID upload required
To deliver your eSIM Access Code we require you to upload proof of your shipping address. Don't worry, uploading your ID is quick, simple and secure.
Accepted ID
We accept the following forms of ID for delivery to France. Your ID must show your Name, Shipping Address, Photo, Date of Birth and have a valid expiration date. Please note that your Name and Shipping Address must match the information you have entered on your order. Please note that we can only deliver to the address shown on your ID.
Photo Page of French Passport
Shipping To Germany
FREE International Mail (8-15 Business Days)
ID upload required
To deliver your eSIM Access Code we require you to upload proof of your shipping address. Don't worry, uploading your ID is quick, simple and secure.
Accepted ID
We accept the following forms of ID for delivery to Germany. Your ID must show your Name, Shipping Address, Photo, Date of Birth and have a valid expiration date. Please note that your Name and Shipping Address must match the information you have entered on your order. Please note that we can only deliver to the address shown on your ID.
Personalausweis
Aufenthaltstitel
Shipping To Greece
FREE International Mail (8-15 Business Days)
ID upload required
To deliver your eSIM Access Code we require you to upload proof of your shipping address. Don't worry, uploading your ID is quick, simple and secure.
Accepted ID
We accept the following forms of ID for delivery to Greece. Your ID must show your Name, Shipping Address, Photo, Date of Birth and have a valid expiration date. Please note that your Name and Shipping Address must match the information you have entered on your order. Please note that we can only deliver to the address shown on your ID.
Greek Passport
Electricity Bill (PPC)
You need to submit both forms of ID for delivery to Greece
Shipping To Hong Kong
FREE International Mail (8-15 Business Days)
ID upload required
To deliver your eSIM Access Code we require you to upload proof of your shipping address. Don't worry, uploading your ID is quick, simple and secure.
Accepted ID
We accept the following forms of ID for delivery to Hong Kong. Your ID must show your Name, Shipping Address, Photo, Date of Birth and have a valid expiration date. Please note that your Name and Shipping Address must match the information you have entered on your order. Please note that we can only deliver to the address shown on your ID.
Hong Kong Passport
Bill from Water Supplies Department (dated within 6 months)
You need to submit both forms of ID for delivery to Hong Kong
Shipping To India
FREE International Mail (8-15 Business Days)
ID upload required
To deliver your eSIM Access Code we require you to upload proof of your shipping address. Don't worry, uploading your ID is quick, simple and secure.
Accepted ID
We accept the following forms of ID for delivery to India. Your ID must show your Name, Shipping Address, Photo, Date of Birth and have a valid expiration date. Please note that your Name and Shipping Address must match the information you have entered on your order. Please note that we can only deliver to the address shown on your ID.
Indian Passport (Photo Page + Address Page)
Shipping To Ireland
FREE International Mail (8-15 Business Days)
ID upload required
To deliver your eSIM Access Code we require you to upload proof of your shipping address. Don't worry, uploading your ID is quick, simple and secure.
Accepted ID
We accept the following forms of ID for delivery to Ireland. Your ID must show your Name, Shipping Address, Photo, Date of Birth and have a valid expiration date. Please note that your Name and Shipping Address must match the information you have entered on your order. Please note that we can only deliver to the address shown on your ID.
Irish Driver's License
Shipping To Israel
FREE International Mail (8-15 Business Days)
ID upload required
To deliver your eSIM Access Code we require you to upload proof of your shipping address. Don't worry, uploading your ID is quick, simple and secure.
Accepted ID
We accept the following forms of ID for delivery to Israel. Your ID must show your Name, Shipping Address, Photo, Date of Birth and have a valid expiration date. Please note that your Name and Shipping Address must match the information you have entered on your order. Please note that we can only deliver to the address shown on your ID.
Driving License
Israel Passport (Photo Page)
You need to submit both forms of ID for delivery to Israel
Shipping To Japan
FREE International Mail (2-5 Business Days)
ID upload required
To deliver your eSIM Access Code we require you to upload proof of your shipping address. Don't worry, uploading your ID is quick, simple and secure.
Accepted ID
We accept the following forms of ID for delivery to Japan. Your ID must show your Name, Shipping Address, Photo, Date of Birth and have a valid expiration date. Please note that your Name and Shipping Address must match the information you have entered on your order. Please note that we can only deliver to the address shown on your ID.
To ensure the delivery is successful, please make sure you register your address with the Japanese Post Office
Japan Residence Card
(Front & Back)
Japan Special Permanent
Resident Certificate
Shipping To Macau
FREE International Mail (8-15 Business Days)
ID upload required
To deliver your eSIM Access Code we require you to upload proof of your shipping address. Don't worry, uploading your ID is quick, simple and secure.
Accepted ID
We accept the following forms of ID for delivery to Macau. Your ID must show your Name, Shipping Address, Photo, Date of Birth and have a valid expiration date. Please note that your Name and Shipping Address must match the information you have entered on your order. Please note that we can only deliver to the address shown on your ID.
Macau Passport
Macau water bill or Macau electricity bill (within 6 months)
You need to submit both Passport and State Run Water Bill or Electricity Bill delivery to Macau
Shipping To Malaysia
FREE International Mail (8-15 Business Days)
ID upload required
To deliver your eSIM Access Code we require you to upload proof of your shipping address. Don't worry, uploading your ID is quick, simple and secure.
Accepted ID
We accept the following forms of ID for delivery to Malaysia. Your ID must show your Name, Shipping Address, Photo, Date of Birth and have a valid expiration date. Please note that your Name and Shipping Address must match the information you have entered on your order. Please note that we can only deliver to the address shown on your ID.
MyKad (Malaysian Identity Card)
Passport (Photo Page)
You need to submit both forms of ID for delivery to Malaysia
Shipping To New Zealand
FREE International Mail (8-15 Business Days)
ID upload required
To deliver your eSIM Access Code we require you to upload proof of your shipping address. Don't worry, uploading your ID is quick, simple and secure.
Accepted ID
We accept the following forms of ID for delivery to New Zealand. Your ID must show your Name, Shipping Address, Photo, Date of Birth and have a valid expiration date. Please note that your Name and Shipping Address must match the information you have entered on your order. Please note that we can only deliver to the address shown on your ID.
New Zealand Driving License (Front & Back)
& Must Contain Your Address
Shipping To The Philippines
FREE International Mail (8-15 Business Days)
ID upload required
To deliver your eSIM Access Code we require you to upload proof of your shipping address. Don't worry, uploading your ID is quick, simple and secure.
Accepted ID
We accept the following forms of ID for delivery to The Philippines. Your ID must show your Name, Shipping Address, Photo, Date of Birth and have a valid expiration date. Please note that your Name and Shipping Address must match the information you have entered on your order. Please note that we can only deliver to the address shown on your ID.
PhotoPage of Your Passport
Electricity Bill
(Dated Within 6 Months)
You need to submit both forms of ID for delivery to The Philippines
Shipping To Singapore
FREE International Mail (8-15 Business Days)
ID upload required
To deliver your eSIM Access Code we require you to upload proof of your shipping address. Don't worry, uploading your ID is quick, simple and secure.
Accepted ID
We accept the following forms of ID for delivery to Singapore. Your ID must show your Name, Shipping Address, Photo, Date of Birth and have a valid expiration date. Please note that your Name and Shipping Address must match the information you have entered on your order. Please note that we can only deliver to the address shown on your ID.
Singapore National Registration Identity Card (NRIC)
Shipping To South Africa
FREE International Mail (8-15 Business Days)
ID upload required
To deliver your eSIM Access Code we require you to upload proof of your shipping address. Don't worry, uploading your ID is quick, simple and secure.
Accepted ID
We accept the following forms of ID for delivery to South Africa. Your ID must show your Name, Shipping Address, Photo, Date of Birth and have a valid expiration date. Please note that your Name and Shipping Address must match the information you have entered on your order. Please note that we can only deliver to the address shown on your ID.
South African Passport
Billing documents from State owned Electricity Company (dated within 6 months)
You need to submit both forms of ID for delivery to South Africa
Shipping To South Korea
FREE International Mail (8-15 Business Days)
ID upload required
To deliver your eSIM Access Code we require you to upload proof of your shipping address. Don't worry, uploading your ID is quick, simple and secure.
Accepted ID
We accept the following forms of ID for delivery to South Korea. Your ID must show your Name, Shipping Address, Photo, Date of Birth and have a valid expiration date. Please note that your Name and Shipping Address must match the information you have entered on your order. Please note that we can only deliver to the address shown on your ID.
Resident Registration Card
Shipping To Spain
FREE International Mail (8-15 Business Days)
ID upload required
To deliver your eSIM Access Code we require you to upload proof of your shipping address. Don't worry, uploading your ID is quick, simple and secure.
Accepted ID
We accept the following forms of ID for delivery to Spain. Your ID must show your Name, Shipping Address, Photo, Date of Birth and have a valid expiration date. Please note that your Name and Shipping Address must match the information you have entered on your order. Please note that we can only deliver to the address shown on your ID.
Documento Nacional de Identidad (front & back)
Shipping To Taiwan
FREE International Mail (8-15 Business Days)
ID upload required
To deliver your eSIM Access Code we require you to upload proof of your shipping address. Don't worry, uploading your ID is quick, simple and secure.
Accepted ID
We accept the following forms of ID for delivery to Taiwan. Your ID must show your Name, Shipping Address, Photo, Date of Birth and have a valid expiration date. Please note that your Name and Shipping Address must match the information you have entered on your order. Please note that we can only deliver to the address shown on your ID.
Driving License
Shipping To UK
FREE International Mail (2-5 Business Days)
ID upload required
To deliver your eSIM Access Code we require you to upload proof of your shipping address. Don't worry, uploading your ID is quick, simple and secure.
Accepted ID
We accept the following forms of ID for delivery to the UK. Your ID must show your Name, Shipping Address, Photo, Date of Birth and have a valid expiration date. Please note that your Name and Shipping Address must match the information you have entered on your order. Please note that we can only deliver to the address shown on your ID.
UK Photocard Driver's Licence
UK Paper Driver's Licence + Photo Page of Passport
Shipping To USA
FREE International Mail (2-5 Business Days)
ID upload required
To deliver your eSIM Access Code we require you to upload proof of your shipping address. Don't worry, uploading your ID is quick, simple and secure.
Accepted ID
We accept the following forms of ID for delivery to the USA. Your ID must show your Name, Shipping Address, Photo, Date of Birth and have a valid expiration date. Please note that your Name and Shipping Address must match the information you have entered on your order. Please note that we can only deliver to the address shown on your ID.
USA Driver’s License
USA State ID Card
Shipping Unavailable
Unfortunately, we are unable to ship our Voice, Text & Data eSIM to your delivery country at this time.
Don’t worry though, you can collect your eSIM from airports and cities around Japan. To select your pick-up location, simply click the "Pick-up (Free)" button above.
Usage Rates
| Domestic Calls | |||
|---|---|---|---|
| Incoming Calls | FREE | ||
| Japan cell phones & landlines | ¥44 per minute | ||
| Voicemail | ¥44 per minute | ||
| International Calls | |||
|---|---|---|---|
| Incoming Calls | FREE | ||
Dial international calls using our Prefix 0063 service to get cheaper rates
International Calls to… Australia, Belgium, Brazil, Canada, China, Denmark, Finland, France, Germany, Hong Kong, Indonesia, Ireland, Italy, Malaysia, Netherlands, New Zealand, Philippines, Russia, Singapore, South Korea, Spain, Sweden, Switzerland, Taiwan, Thailand, United Kingdom, United States
|
Direct Dial | Prefix 0063 |
| ¥250 per minute | ¥65 per minute | |
| Calls to other Countries | ¥400 per minute | ¥200 per minute |
WiFi Calling is not supported by the Mobal Japan Voice+Data service. Even if WiFi Calling is enabled on your device, your calls will still go through as a standard call, and will be chargeable at the above rates.
If your calls are placed via a third party messaging application such as WhatsApp or Line, this usage will be deducted from the data allowance included with your plan.
| Text Messages | |||
|---|---|---|---|
| All Incoming Texts | FREE | ||
| Domestic Texts | ¥33 per message | ||
| International Texts | ¥140 per message | ||
We recommend using apps such as Whatsapp or iMessage to call and message for free
Billing
For your first month of service, your monthly Plan fees will be pro-rated. For example, if you activate your eSIM/SIM on July 16th, you will be billed half of your regular monthly bill for the period from July 16th until July 31st. On August 1st, you will be billed in advance for the month of August. Going forward, you will be billed on the 1st of every calendar month until you choose to cancel your service.
Any chargeable calls and texts will also be billed to you on the 1st of the month.
You can view fully itemized statements detailing all of your charges in your online account - so you always know exactly what you are paying for!
We accept payments from all major credit/debit cards and Paypal.
" The Mobal staff were very helpful with great English. The
phone service is faultless - very fast with excellent coverage "
★★★★★
Claire W
FAQs
If you've never heard of Mobal before, here are some of the facts about
us:
a) Mobal is one of the world's longest running cell phone providers and
was founded in 1989. We have offices in Japan, Europe & North
America, so we're well placed to serve during your stay in Japan, before
and after your trip!
b) You're in good company! Since 1989, Mobal has served over 250,000
international travelers and has earned great reviews from the likes of
Frommer's, Budget Travel and TIME Magazine. We specialize in providing
English-language service to travelers and most importantly, we're
dedicated to keeping things simple (which we know isn't always the case
with traditional Japanese providers!).
c) Mobal guarantees that the majority of profits go to charity. So, with
a Mobal SIM, you don't just travel the world, you make it a better
place!
As you can see, we're a well-established company with a proven
reputation. We are dedicated to providing a great service, and we would
love you to join our community of international travelers!
If you've ordered a Japan Voice+Data eSIM, your phone number will be assigned once your eSIM has been activated. Once assigned we will send you an email containing your phone number as well as displaying it in your online Mobal MyAccount.
Unfortunately, it's not possible to port in an existing phone number to a Japan Voice Lite eSIM. However, you can port your existing number to a Japan Voice+Data SIM Card.
All usage charges are fully itemized in your online account, so you always know exactly what you are paying for. Your log-in information will be emailed to you when you activate your service.
All of your charges are billed in Japanese Yen (JPY).
You can use Mobal eSIMs in any unlocked device that's compatible with eSIMs and supports the Band 1 (2100MHz) frequency. - how to check if your phone is eSIM compatible.
That means that any Android smartphone or Apple iPhone that is compatible with eSIMs can use a Mobal Japan eSIM, including USA iPhone 14s and 15s which are eSIM-only.
Devices or adapters like eSIM.me, which use physical SIM cards to simulate eSIM, are not supported. If your device supports only physical SIM cards, please check out our Japan SIM Cards here.
Can I get a physical SIM card instead?
Sure! We have physical SIMs too - get your Japan SIM card here.
What does "unlocked" mean?
If your device is "unlocked", it means that it can work with a SIM from any network. If your device is "locked", it is restricted to work only on your regular carrier's network. Your device must be "unlocked" to work with a Mobal eSIM.
How do you know if your phone is unlocked?
If you purchased your device as an "unlocked" or "SIM Free" device from a retailer such as Amazon, then your device is almost certainly already unlocked. This means that it will work with our eSIM. If you purchased your device directly from your carrier (AT&T, T-Mobile, etc.), your device is probably locked and, therefore, it may not work with our eSIM. If you're still not sure whether or not your device is unlocked, simply contact the store where you purchased your device from.
My device is locked. What can I do?
If your device is locked, it may be possible to get it unlocked - simply ask your provider about this.
Data is fast, free and and unlimited, you'll get 1GB, 5GB, 10GB or 30GB
of fast 4G data per month.
If you use up your entire monthly plan allowance, your data speed will
be reduced to a maximum of 200 Kbps. These reduced speeds may not be
sufficient for streaming music or video, but they will still allow
activities such as web browsing, emailing, posting to social media,
Whatsapp messaging, etc.
Your high speed data allowance will be reset on the 1st of each month.
Your voicemail service will be automatically set-up for you when you activate your service. Voicemail is easy to use! Simple instructions are included in your package.
Yes, the Japan Voice + Data eSIM service supports SMS text messages.
Note, as with all SMS services, your messages can be delayed, corrupted or on occasion, fail to send. If your message is urgent, we would always recommend that you place a phone call rather than sending a text message.
Yes! You can collect your eSIM access code from our convenient collection points at airports and cities around Japan - completely free of charge. Simply choose your pick-up point when you add your product to the shopping cart.
Our Mobal Voice+Data eSIMs cards only work in Japan. They will not work in any other countries.
Some of our services support tethering/hotspot use, however, we cannot guarantee that this feature will work with all devices/operating systems.
To find out more about tethering please visit our support page Creating a Hotspot / Tethering - Mobal Japan Voice+Data Support.
Yes! Using VoIP services for calling and instant messaging can be a great way to keep in touch rather than paying extra for traditional voice calls & texts.
It is a requirement of Japanese law that we must collect ID from users of Japan Voice eSIMs to prevent fraudulent usage. If you are picking up your eSIM Access Code in Japan, you can simply show your passport when you collect. You must present your full valid current passport, not a copy or scan.
If you choose delivery, you must upload your ID before shipping. Check out our Shipping & Pick-up Options to find the right choice for you.
Be assured that we are committed to protecting your security for the lifetime of your service with us. Your ID information is fully encrypted and stored in a secure environment.
Discover our Short Term Japan eSIMs, perfect for business travel or short trips. We have both Data Only eSIMs and Voice+Data eSIMs available, so choose your perfect eSIM below!
eSIMs are downloadable embedded SIM cards, eliminating the need for physical cards and providing seamless connectivity. If your device doesn't support eSIMs, check out our physical Japan SIM cards here!
You can use Mobal eSIMs in any unlocked device that's compatible with eSIMs and supports the Band 1 (2100MHz) frequency. - how to check if your phone is eSIM compatible.
That means that any Android smartphone or Apple iPhone that is compatible with eSIMs can use a Mobal Japan eSIM, including USA iPhone 14s and 15s which are eSIM-only.
Devices or adapters like eSIM.me, which use physical SIM cards to simulate eSIM, are not supported. If your device supports only physical SIM cards, please check out our Japan SIM Cards here.
Can I get a physical SIM card instead?
Sure! We have physical SIMs too - get your Japan SIM card here.
What does "unlocked" mean?
If your device is "unlocked", it means that it can work with a SIM from any network. If your device is "locked", it is restricted to work only on your regular carrier's network. Your device must be "unlocked" to work with a Mobal eSIM.
How do you know if your phone is unlocked?
If you purchased your device as an "unlocked" or "SIM Free" device from a retailer such as Amazon, then your device is almost certainly already unlocked. This means that it will work with our eSIM. If you purchased your device directly from your carrier (AT&T, T-Mobile, etc.), your device is probably locked and, therefore, it may not work with our eSIM. If you're still not sure whether or not your device is unlocked, simply contact the store where you purchased your device from.
My device is locked. What can I do?
If your device is locked, it may be possible to get it unlocked - simply ask your provider about this.
Data Only eSIMs
8 Day Data Only eSIMs
3GB
¥2,340
10GB
¥2,750
30GB
¥3,200
16 Day Data Only eSIMs
3GB
¥2,800
10GB
¥3,300
50GB
¥3,900
100GB
¥6,500
31 Day Data Only eSIMs
10GB
¥3,850
50GB
¥4,900
100GB
¥8,000
Voice Lite eSIMs
Short Term Voice Lite eSIMs
No Minimum Duration
¥2,970
Voice+Data eSIMs
Short Term Voice+Data eSIMs
30 Days
¥7,920
60 Days
¥12,870
90 Days
¥17,820
Coverage
Our network covers over 99% of Japan's population, so you can be confident that you'll get a highly reliable service with ultra-fast data speeds and excellent coverage.
" I was very glad to have located mobal. Nowadays, we are so hooked
up on the internet for news, facebook, instagram and whatsapp etc. I would recommend anyone
to Mobal if you can't live without internet :) "
Ngo, Singapore
English Speaking Customer Support
We understand that the last thing you want to worry about while you are finding your feet in
Japan is your phone service. We provide the best possible products and services with clear,
simple instructions so that your service should just work!
But, if you do have a question or a problem, we're here for you! Our online support pages give
you quick, simple instructions and downloadable user guides for quick access. You get access to
your own online secure account where you can check your charges, view your itemized usage and
update your personal details. Plus, we've also got real, live humans available by email, social
and live chat, so we're here for you if you need a helping hand!
Our staff are native English speakers, so we guarantee you'll get easy, friendly
English-language support whenever you need it!
" The staff were very helpful with great English, and made the
experience easy, far better than some of the other SIM services I encountered. Would
definitely recommend Mobal, and will be using them next time I visit Japan. "
Richard,
UK
Profits Go To Charity
With a Mobal eSIM, you don't just travel the world, you make it a better place!
It all started with one man's desire to make calls while traveling...
Mobal was the brainchild of Chairman Tony Smith. As a lifelong international traveler, he was
constantly frustrated when trying to keep in touch with family, friends & business contacts on
his many trips overseas.
On the back of the success of the international cell phone service he has established a number
of charities with a desire to change the world.
In February 2016, Tony set up Seibo, a registered Japanese non-profit organisation with a simple
aim: to feed every hungry child in the world a hot meal in school!. School feeding
carries many benefits - education, nutrition and health, gender equality, food security, poverty
alleviation - in one single meal. The world would be changed if every hungry child in it were to
receive a meal at school.
Mobal guarantees that the majority of profits go to its charities, so with your Mobal eSIM, you
don't just travel the world, you make it a better place!
FAQs
If you've never heard of Mobal before, here are some of the facts about
us:
a) Mobal is one of the world's longest running cell phone providers and
was founded in 1989. We have offices in Japan, Europe & North
America, so we're well placed to serve during your stay in Japan, before
and after your trip!
b) You're in good company! Since 1989, Mobal has served over 250,000
international travelers and has earned great reviews from the likes of
Frommer's, Budget Travel and TIME Magazine. We specialize in providing
English-language service to travelers and most importantly, we're
dedicated to keeping things simple (which we know isn't always the case
with traditional Japanese providers!).
c) Mobal guarantees that the majority of profits go to charity. So, with
a Mobal SIM, you don't just travel the world, you make it a better
place!
As you can see, we're a well-established company with a proven
reputation. We are dedicated to providing a great service, and we would
love you to join our community of international travelers!
If you've ordered a Japan Voice+Data eSIM, your phone number will be assigned once your eSIM has been activated. Once assigned we will send you an email containing your phone number as well as displaying it in your online Mobal MyAccount.
Unfortunately, it's not possible to port in an existing phone number to a Japan Voice Lite eSIM. However, you can port your existing number to a Japan Voice+Data SIM Card
Sure! Our Japan SIM cards are available too - get your Japan SIM card here.
You can use Mobal eSIMs in any unlocked device that's compatible with eSIMs and supports the Band 1 (2100MHz) frequency. - how to check if your phone is eSIM compatible.
That means that any Android smartphone or Apple iPhone that is compatible with eSIMs can use a Mobal Japan eSIM, including USA iPhone 14s and 15s which are eSIM-only.
Devices or adapters like eSIM.me, which use physical SIM cards to simulate eSIM, are not supported. If your device supports only physical SIM cards, please check out our Japan SIM Cards here.
Can I get a physical SIM card instead?
Sure! We have physical SIMs too - get your Japan SIM card here.
What does "unlocked" mean?
If your device is "unlocked", it means that it can work with a SIM from any network. If your device is "locked", it is restricted to work only on your regular carrier's network. Your device must be "unlocked" to work with a Mobal eSIM.
How do you know if your phone is unlocked?
If you purchased your device as an "unlocked" or "SIM Free" device from a retailer such as Amazon, then your device is almost certainly already unlocked. This means that it will work with our eSIM. If you purchased your device directly from your carrier (AT&T, T-Mobile, etc.), your device is probably locked and, therefore, it may not work with our eSIM. If you're still not sure whether or not your device is unlocked, simply contact the store where you purchased your device from.
My device is locked. What can I do?
If your device is locked, it may be possible to get it unlocked - simply ask your provider about this.
Data is superfast, free and always on - you'll get 1GB, 3GB, 7GB, 10GB, 30GB, 50GB or 100GB of fast 4G data depending on which eSIM you choose.
If you use up your entire allowance, your data speed will be reduced to a maximum of 200 Kbps. These reduced speeds may not be sufficient for streaming music or video, but they will still allow activities such as web browsing, emailing, posting to social media, Whatsapp messaging, etc.
Yes, our service supports tethering/hotspot use, however, we cannot guarantee that this feature will work with all devices/operating systems.
Yes! Using VoIP services for calling and instant messaging can be a great way to keep in touch rather than paying extra for traditional voice calls & texts.