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Mobal Terms & Conditions

Mobal Purchase Agreement / Terms

Mobal Rental Agreement / Terms


As a Mobal customer, you're instantly one of the family! Mobal customers automatically become part of our special business entity with access to exclusive offers from time to time, made solely to those within our business entity and other businesses.

Mobal Purchase Agreement/Terms

( for our rental terms click here )

RETURNS:

If you're not completely satisfied with the equipment for any reason you can take advantage of our Money Back Guarantee. Simply email us at returns@mobal.com within 7 days of receipt telling us why you are not satisfied and we will send you return instructions. Your equipment must be returned complete (including any batteries, chargers, leads, manuals etc.), undamaged and in its original packaging. We will refund the sale price when we have received your equipment.

ORDER REVIEW:

When placing your order we may perform some basic security and/or identification checks. In some instances we may need to contact you to obtain more information before fulfilling your order. Your order may be delayed or cancelled if we are unable to obtain the required information.

The billing information you submit when placing your order will be used to create your account. The account holder will be responsible for all charges, unless otherwise stated. For your security account information will only be shared with the account holder.

SHIPPING:

Your order will be shipped using the delivery method selected at the point of purchase. A signature may be required at delivery. International shipments may be subject to Customs clearance delays, and you may be liable for import duties and taxes - we have no control over these charges and cannot predict what they may be. There may be a fee for re-routing or canceling your order after it has been shipped. If your order has not arrived a refund may not be issued until the maximum estimated delivery date has been reached. If this date has passed and you have still not received your order email support@mobal.com Refunds may not be issued if you have not allowed sufficient time for delivery. Please check the contents of your package carefully and notify us within 7 days of any missing or incorrect items.

BILLING, USAGE & ADDITIONAL CHARGES:

Equipment and shipping charges are taken from your preferred payment method (credit/debit card, PayPal, etc.) before shipping. You are also liable to pay for all usage (calls, text messages, cellular data & line rental) according to the tariff shown in your Mobal MyAccount at www.mobal.com/myaccount.

Usage charges (calls, text messages and cellular data) are taken from your preferred payment method as and when we receive the usage information from the networks, or on your next billing date (as shown in your Mobal MyAccount). Due to delays in receiving information from networks, usage may be charged several months after it was used. You can view statements detailing the charges that we have taken, including fully itemized listings of your usage via your Mobal MyAccount.

Additional items and prepaid bundles are valid only for the time period specified and valid only for the phone/SIM Card for which they have been purchased. Additional items and prepaid bundles are non-refundable including any un-used minutes/data.

Our transactions are processed at our billing center in the UK; before traveling, you are advised to notify your preferred payment provider to expect charges from the UK.

You must inform us of any changes to your preferred payment provider details. If we are unable to take payments we may suspend your service (which could result in permanent loss of service) until the outstanding charges are settled. Your debt may be passed to a collection agency. You will be liable for all costs and expenses incurred as a result of this action, including collection agency fees (based on a percentage at a maximum of 50%), and reasonable legal fees.

If you are unhappy with your Mobal charges for any reason email care@mobal.com.

Cash Payments (Japanese products only)

The cash payment service is available to ongoing monthly customers who have made their first month's line rental/plan fee payment via debit or credit card/PayPal.

Each month, you will receive an email requesting cash payment of your bill within 10 days.

You can view a fully itemized statement of your charges in your Mobal MyAccount.

Your line rental/plan fee will be charged upfront in full calendar months. Note that your first bill may be slightly higher than normal in order to adjust your billing cycle to the cash upfront payment method.

If you do not pay your bill within 10 days via cash payment, payment will be taken from your debit/credit card/PayPal account on record.

You must keep your debit/credit card/PayPal account up to date in your Mobal MyAccount. Failure to keep your debit/credit card/PayPal account up to date may result in disconnection of your service.

If we do not receive payment from you via cash, we retain the right to change your default payment method to debit/credit card/PayPal.

Application to move to Cash Payments can be made via the Mobal MyAccount. To see if you are eligible for Cash Payments please visit www.mobal.com/myaccount.

AliPay Payments (Japanese products only)

Each month, you will receive an email requesting payment of your bill within 5 days. You can view a fully itemized statement of your charges in your Mobal MyAccount.

If you do not pay your bill within 5 days your service may be suspended (which could result in permanent loss of service).

DISPUTED TRANSACTIONS:

If we are notified of a dispute raised via your payment provider we may suspend your service while the matter is dealt with. Any loss of funds due to a dispute may result in your details being passed on to our collection agency.

LOSS OR THEFT:

You are liable for all usage charges (calls, text messages and cellular data) incurred until you notify us of the loss or theft. To request disconnection of the service visit your Mobal MyAccount or call any of the following numbers immediately:
Japan: +81 (0)3 4550 1524
USA: +1 212 785 5800
UK: +44 (0)1543 426999
This emergency service is available 24-hours a day. Simply follow the instructions on the automated service.

MOBAL’S ALL RISK PROTECTION PLAN:

Mobal’s All Risk Protection Plan protects you from the charges that would normally be incurred if your Mobal phone/SIM card is lost, stolen or damaged. Cover includes:

The Mobal All Risk Protection Plan is subject to the following terms:



If your Mobal phone/SIM card is lost or stolen, you must notify Mobal immediately to request disconnection of the phone service. Mobal will then send you a claim form to complete. Failure to notify Mobal of the loss or theft could affect your right to claim. You must report the theft or loss to the police. You must notify Mobal of the Police Incident Number, the name and telephone number of the police station, and the date on which the incident was reported. Claims cannot be accepted unless this information is provided.

Your first year’s premium is taken upfront from your preferred payment method. To renew your Protection Plan, you don’t need to do anything – it will automatically renew around the anniversary of your contract, however we will email you prior to renewal giving you the opportunity to opt-out by visiting your Mobal MyAccount.

EQUIPMENT PROBLEMS:

Any problems you have with the equipment must be reported to Mobal as soon as possible. Refunds will not be issued if we were not given the opportunity to solve the problem. We shall not be held responsible for any loss, damage, injury or inconvenience arising from any aspect of our service. We shall not be held responsible for SIM cards purchased for use in incompatible or locked handsets. We will also not be held responsible for problems relating to the service provided by the phone networks.

REPLACEMENTS:

If there is a fault with the equipment within 12 months of purchase, we will replace it. Please email support@mobal.com.

INACTIVITY:

SIMs that require activation must be activated within 3 months of purchase, after this time you must purchase a new SIM. We reserve the right to suspend your service if your phone/SIM does not incur any usage charges within an 18 month period.

TERMINATING YOUR SERVICE:

If you wish to terminate your service please visit your Mobal MyAccount. Line rental is non-refundable. With our fixed contract plans, you are committed to paying for the fixed period of service. If you terminate your contract within this time, you are liable to pay the remainder of the contract term. You will remain liable for all usage charges (calls, text messages and cellular data) incurred until the service is terminated. Your account information will be retained for a minimum of 3 months from the point of termination.

RESTRICTIONS:

You must not transfer the ownership of or sell or rent the equipment. We reserve the right to limit or reject orders/activations or to terminate the contract at any point, without explanation and such termination will be effective immediately. You are responsible for taking care of the equipment and ensuring that it is used responsibly.

MOBAL COMMUNICATIONS INC.

Mobal Communications Inc.
928 Broadway, Suite 903,
New York, NY, 10010

This agreement shall be governed by the laws of New York State. The courts of New York State shall have the non-exclusive jurisdiction to settle any disputes that may arise from or in connection with this agreement. “We” refers to Mobal Communications Inc., “You” refers to the person buying the equipment.


October 18th 2019


Mobal Rental Agreement/Terms

SHIPPING:

Orders must be received by 3.30pm EST. Not all shipping services are available in all areas. A signature will be required at delivery. We are unable to deliver rental equipment to countries outside of the USA. If you cancel or re-route your order you will be charged for any shipping charges incurred. Please check the contents of your package carefully and notify us immediately of any missing or incorrect items.

BILLING & CALL CHARGES:

Rental charges, All Risk Protection Plan charges, and shipping charges are taken from your preferred payment provider (credit card, PayPal, etc.) before shipping. You are liable to pay for usage according to the applicable tariff.

Usage purchased in advance in prepaid bundles are only valid for the rental for which it has been purchased and is non-refundable.

Usage charges (calls, text messages and cellular data) are taken from your payment provider as and when we receive the usage information from the networks. Due to delays in receiving information from networks, usage may be charged several months after it was used. You can view statements detailing the charges that we have taken, including fully itemized lists of your usage, online at www.mobal.com/myaccount.

Our transactions are processed at our billing center in the UK. Before traveling you are advised to notify your payment provider to expect charges from the UK.

You must inform us of any changes to your payment provider details. If we are unable to take payments we may suspend the service until outstanding charges are settled. Your debt may be passed to a collection agency. You will be liable for all costs and expenses incurred as a result of this action, including collection agency fees (based on a percentage at a maximum of 50%), and reasonable legal fees.

LOSS OR THEFT:

You are liable for all usage (calls, text messages and cellular data) charges incurred until you notify us of the loss or theft. To request disconnection of the service call any of the following numbers immediately:
Japan: +81 (0)3 4550 1524
USA: +1 212 785 5800
UK: +44 (0)1543 426999
This emergency service is available 24-hours a day. Out of normal office hours our answering service will provide instructions. If you have not taken out the Mobal Rental All Risk Protection Plan, you will be required to pay us the full replacement cost of the equipment.

MOBAL RENTAL ALL RISK PROTECTION PLAN:

The Mobal Rental All Risk Protection Plan protects you from the charges that would normally be incurred if your rental equipment is lost, stolen or damaged, including up to $500 worth of airtime if your service is used after it is lost or stolen.

If your rental equipment is lost or stolen, you must notify Mobal immediately to request disconnection of the phone service. Mobal will then send you a claim form to complete. Failure to notify Mobal of the loss or theft could affect your right to claim. You must report the theft or loss to the police. You must notify Mobal of the Police Incident Number, the name and telephone number of the police station, and the date on which the incident was reported. Claims cannot be accepted unless this information is provided.

You must take all reasonable precautions to protect the equipment from theft, loss and damage. This Plan does not cover any additional costs incurred as a consequence of the loss, theft or damage of the equipment. This Plan does not cover theft from an unattended motor vehicle. This Plan shall be void in the event of fraud, non-disclosure or alteration of risk. We reserve the right to cancel the Plan and in such an event returning the premium for the unexpired period.

The following deductibles apply: Satellite & Smartphone equipment $400; Other Cellular equipment: $40.

EQUIPMENT PROBLEMS:

Any problems you have with the equipment must be reported to Mobal as soon as possible. Refunds will not be issued if we were not given the opportunity to solve the problem. We shall not be held responsible for any loss, damage, injury or inconvenience arising from any aspect of our service. We shall not be held responsible for problems relating to the service provided by the phone networks.

RETURNING EQUIPMENT:

You are responsible for returning the equipment to us; simply deposit it with our pre-paid airway bill at any convenient FedEx drop off location. If the package is deposited later than the agreed Rental End Date, additional rental and Protection Plan charges (if applicable) will be applied. Early return is non-refundable.

RESTRICTIONS:

You must not transfer the ownership, sell or rent the equipment. We reserve the right to limit or reject orders or to terminate the contract at any point, without explanation, such termination to be effective immediately. You are responsible for taking care of the equipment and ensuring that it is used responsibly.

MOBAL COMMUNICATIONS INC.

Mobal Communications Inc.
928 Broadway, Suite 903,
New York, NY, 10010

This agreement shall be governed by the laws of New York State. The courts of New York State shall have the non-exclusive jurisdiction to settle any disputes that may arise from or in connection with this agreement. “We” refers to Mobal Communications Inc., “You” refers to the person buying the equipment.

April 30 2019

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