Make sure you have your order number ready before you arrive at the pick-up Location.
The staff at the pick-up location cannot provide product support. If you need help, please go to help.mobal.com, or get in touch with us at mobal.com/contact-us
Information On Our Pick-up Locations in Japan for Voice + Data SIMs
Haneda Airport Terminal 3
JTB Meeting Counter
Open from 10am - 8pm every day
JTB Meeting Counter, Haneda Airport T3, Arrivals (2nd) Floor, International Terminal
Free Shuttle Bus from Terminal 2
Located a short (1 minute) walk from the Arrivals Gate. If nobody is manning the front desk please use the phone on the desk for assistance.
A free shuttle bus service is available from Terminal 3. Find more information here.
How to Collect
Step 1
Order your SIM online – choose your preferred collection point and pick-up date at checkout.
Step 2
Visit your collection point, show your order confirmation email and passport.
Haneda Airport Terminal 3 JAL-ABC
JAL ABC Arrival Counter
Open from 4am - 10am and 8pm - 1am every day
JAL ABC Arrival Counter, 2F, Haneda Airport Terminal 3
Please Find more information here.
How to Collect
Step 1
Order your SIM online – choose your preferred collection point and pick-up date at checkout.
Step 2
Visit your collection point, show your order confirmation email and passport.
Narita Airport Terminal 1
JAL ABC Counter (North Wing)
Open daily from 6:30am until 1 hour after the arrival of the last flight at Terminal 1 North Wing
Note: This differs from the last flight arrival time at the South Wing
1st Floor (International Arrival Lobby) Narita Airport T1
JAL ABC's "Hands-Free Travel" service lets passengers enjoy stress-free trips by having their luggage picked up from home or hotel and delivered to their destination. This eliminates the hassle of carrying bags during transit, offering added convenience for travelers exploring Japan or on tight schedules.
How to Collect
Step 1
Order your SIM online – choose your preferred collection point and
pick-up date at checkout.
Step 2
Visit your collection point, show your order confirmation email and
passport.
Narita Airport Terminal 2
Travelex Currency Exchange Counter
Open from 7am - 9pm every day
〒282-0004
Travelex Counter, Level B1, Narita Airport Terminal 2 Station, SKYLINER & KEISEI INFORMATION
How to Collect
Step 1
Order your SIM online – choose your preferred collection point and pick-up date at checkout.
Step 2
Visit your collection point, show your order confirmation email and passport.
Keisei Ueno Station
Travelex Keisei Ueno
Open from 7am - 7pm every day
1-60 Ueno Park, Taito-ku, Tokyo 110-0007. Inside Keisei Ueno Station
How to Collect
Step 1
Order your SIM online – choose your preferred collection point and pick-up date at checkout.
Step 2
Visit your collection point, show your order confirmation email and passport.
Shibuya - Mark City Building
Closed: Dec 30th - Jan 3rd
Play! Diversity Shibuya Coin Space (4th floor)
Open from 9am - 11pm every day
4th Floor, Shibuya Mark City, 1-12-1, Dogenzaka, Shibuya-ku, Tokyo 150-0043
This office is located on the 4th floor of Shibuya’s Mark City shopping complex. Play! Diversity Shibuya Coin Space have a tourist office and co-working space with a baggage deposit service, Wi-Fi, water server and device charging.
Mark City is located inside the Creation Square Shibuya space.
How to get there by train
Shibuya Station via the Keio Inokashira Line; the Tokyo Metro Ginza, Hanzomon and Fukutoshin lines; the Tokyu Toyoko and Den-en-toshi lines; and the JR Yamanote and Saikyo lines. Shibuya Mark City is located above the Keio Inokashira Line station.
How to Collect
Step 1
Order your SIM online – choose your preferred collection point and pick-up date at checkout.
Step 2
Visit your collection point, show your order confirmation email and passport.
Shinjuku Station
Closed: Jan 1st
Travelex Keio Shinjuku – West Ticket Gate
Open from 11am - 7pm every day
West Ticket Gate, Keio Shinjuku Station, 1-1-4 Nishishinjuku, Shinjuku-ku, Tokyo, 160-0023
There are two Travelex locations at Shinjuku Station. Our SIMs are stocked at the West Ticket Gate location. The other Travelex at the station is permanently closed.
How to Collect
Step 1
Order your SIM online – choose your preferred collection point and pick-up date at checkout.
Step 2
Visit your collection point, show your order confirmation email and passport.
Tokyo Station, Marunouchi
Travelex Currency Exchange Counter
Open from 8:30am - 8pm every day
Marunouchi North Entrance, Tokyo Station JR East Travel Service Center, Marunouchi North Entrance, Tokyo Station
The Travelex counter is on the ground floor under the famous domed roof of the Marunouchi exit of Tokyo Station (the Imperial Palace is only a 5-minute walk) and offers money exchange/ATM services.
How to Collect
Step 1
Order your SIM online – choose your preferred collection point and pick-up date at checkout.
Step 2
Visit your collection point, show your order confirmation email and passport.
Asakusa Tourist Information Centre Travelex
Travelex Currency Exchange Counter
Open from 9am - 8pm every day
Asakusa Culture Tourism Center 1st Floor, 2-18-9, Kaminarimon, Taito-ku, Tokyo
How to Collect
Step 1
Order your SIM online – choose your preferred collection point and pick-up date at checkout.
Step 2
Visit your collection point, show your order confirmation email and passport.
Fukuoka Airport
Fukuoka Airport Tourist Information - International Terminal
Open from 8:30am - 9:30pm every day
1st floor of Fukuoka Airport International Terminal Bldg., 739, Aoki, Hakata-ku, Fukuoka City
How to Collect
Step 1
Order your SIM online – choose your preferred collection point and pick-up date at checkout.
Step 2
Visit your collection point, show your order confirmation email and passport.
Hiroshima Airport International
Travelex Hiroshima Airport International Departure Lobby
8am ‐ 4:30pm, every day
2nd Floor, Hiroshima Airport International Terminal Building, 64-31 Zennichiji, Hongo-cho, Mihara City, Hiroshima 729-0416, Japan
How to Collect
Step 1
Order your SIM online – choose your preferred collection point and pick-up date at checkout.
Step 2
Visit your collection point, show your order confirmation email and passport.
Sapporo
Dec 31st & Jan 1st: 9am - 5pm
Hokkaido-Sapporo Tourist Information Centre
Open from 8:30am - 8pm every day
JR Sapporo West Concourse, Kita 6-jo Nishi 4-chome, Kita-ku, Sapporo
Located inside of the “Hokkaido-Sapporo ‘Food and Tourism’ Information Building”. Visitors can access tourist information for all of Hokkaido as well as information on events taking place in Sapporo.
How to Collect
Step 1
Order your SIM online – choose your preferred collection point and pick-up date at checkout.
Step 2
Visit your collection point, show your order confirmation email and passport.
Furano
Open: Dec 31st - Jan 1st, 9am - 5pm
Whiteroom Furano
Open from December 13th
Dec 13th - 15th: 8am - 6pm, every day. Starting Dec 16th: 7am - 7pm, every day.
4-67 Kitanominecho, Furano, Hokkaido, Japan 076-0034
How to Collect
Step 1
Order your SIM online – choose your preferred collection point and pick-up date at checkout.
Step 2
Visit your collection point, show your order confirmation email and passport.
Niseko
Whiteroom Niseko Base
Open from December 15th
Open 8am - 6pm everyday (Closes March 14th 2026)
JP 044-0081, Nisekohirafu 1 Jo, Kutchan, Abuta District, Hokkaido 183-20, Japan
How to Collect
Step 1
Order your SIM online – choose your preferred collection point and pick-up date at checkout.
Step 2
Visit your collection point, show your order confirmation email and passport.
Kyoto Tower
Closed: Dec 30th - Jan 3rd
Kyoto Tower - JTB Tourist Information Center
Open from 10am - 5:30pm every day
(Permanently closed from April 1st 2026)
3rd Floor, Kyoto Tower
Kyoto Tower is located just across from Kyoto Station & is Kyoto’s tallest structure. Collect your SIM from the JTB Tourist Information Center on the 3rd floor, and get some local travel advice at the same time.
Travel Tip: If you plan on visiting Kyoto Tower get a discounted entrance ticket at your SIM collection point.
How to Collect
Step 1
Order your SIM online – choose your preferred collection point and pick-up date at checkout.
Step 2
Visit your collection point, show your order confirmation email and passport.
Events Hakuba
Hakuba in Nagano Prefecture
Please check here for the latest opening hours
10284, Hakuba, Kitaazumi District, Nagano 399-9301, Japan
How to Collect
Step 1
Order your SIM online – choose your preferred collection point and pick-up date at checkout.
Step 2
Visit your collection point, show your order confirmation email and passport.
Nagoya (Chubu) Airport
JTB Travel Center
Open from 9am - 7:30pm every day
International Arrivals lobby
The Nagoya Airport Travel Center managed by JTB is the perfect start point for your trip to Japan. Exchange or purchase your JAPAN RAIL PASS (and collect your SIM) and get expert travel advice on arrival.
How to Collect
Step 1
Order your SIM online – choose your preferred collection point and pick-up date at checkout.
Step 2
Visit your collection point, show your order confirmation email and passport.
Nagoya City
Closed: Jan 1st. Dec 31st, Jan 2nd, Jan 3rd: 10am - 6pm
Travelex Currency Exchange Counter
Open from 10am - 8pm every day
Sakae Money Transfer Plaza, Sakae-Chika (Underground), 3-4-6 Sakae, Naka-ku, Nagoya 460-0008
Naha Airport
Naha Airport Tourist Information Office（International）
Open from 9:00am - 6:00pm every day
1F Naha Airport international terminal, 280 Kagamizu, Naha City
How to Collect
Step 1
Order your SIM online – choose your preferred collection point and pick-up date at checkout.
Step 2
Visit your collection point, show your order confirmation email and passport.
Naha City
Okinawa Tourist Information Center
Open from 9:00am - 6:00pm every day
2F A Block Kafuna Asahibashi 1-20-6 Izumizaki, Naha City
How to Collect
Step 1
Order your SIM online – choose your preferred collection point and pick-up date at checkout.
Step 2
Visit your collection point, show your order confirmation email and passport.
Kansai Airport Terminal 1
JTB Kansai Tourist Information Centre
Open from 9am - 7pm every day
Terminal 1 arrivals - central of 1st floor
Kansai Tourist Information Center managed by JTB is welcoming you to collect your SIM in the fast lane for free. They also offer to you travel maps and materials for free. Plus, get expert travel advice on arrival.
How to Collect
Step 1
Order your SIM online – choose your preferred collection point and pick-up date at checkout.
Step 2
Visit your collection point, show your order confirmation email and passport.
Osaka Metro
Travelex Osaka Metro Namba Station
Open from 9am - 7pm every day
1-9-7 Namba, Chuo Ward, Osaka City, Osaka Prefecture, Japan, 542-0076
B1, Osaka Metro Midosuji Line, Namba Station (Northeast Gate, outside ticket area)
The closest exits to Travelex Osaka Metro Namba store is Exit 17. Download station map here
How to Collect
Step 1
Order your SIM online – choose your preferred collection point and pick-up date at checkout.
Step 2
Visit your collection point, show your order confirmation email and passport.
Osaka Station
Travelex Tourist Information Centre Osaka
Mon - Fri 8:30am - 7pm
Sat, Sun and national holidays 8:30am - 6pm
Nippon Travel Agency, Tis Osaka, JR Osaka Station, 3-1-1, Umeda, Kita-ku, Osaka City, Osaka
How to Collect
Step 1
Order your SIM online – choose your preferred collection point and pick-up date at checkout.
Step 2
Visit your collection point, show your order confirmation email and passport.
Sendai Airport
Dec 16th & 21st: 8:30am - 7:30pm. Dec 22nd & Dec 27th: 8:30am - 7pm. Dec 26th: 8:30am - 5pm. Jan 1st 8:30am - 7:30pm
Travelex Sendai Airport International Arrivals Lobby Store
Mon/ Wed/Sat 10am - 7pm
Tue & Sun 10am - 7:30pm
Thur 2pm - 7:30pm
Fri 10am - 5pm
1st Floor, Sendai International Airport, Shimomasuda Aza Minamihara, Natori City, Miyagi Prefecture 989-2401, Japan
How to Collect
Step 1
Order your SIM online – choose your preferred collection point and pick-up date at checkout.
Step 2
Visit your collection point, show your order confirmation email and passport.
Hamamatsu May One
Closed Jan 1st. Dec 31st 10am - 7pm
Travelex Currency Exchange Counter
Open 10am - 8pm everyday
6-1 Sunayamacho, Chuo Ward, Hamamatsu City, Shizuoka 430-0926, Hamamatsu May One 4th Floor
How to Collect
Step 1
Order your SIM online – choose your preferred collection point and pick-up date at checkout.
Step 2
Visit your collection point, show your order confirmation email and passport.
Yokohama Station
Jan 1st: 10am - 7pm
Keikyu - Travelex Currency Exchange Counter (B1F)
Open from 9am-8pm 7 days a week
Basement Level Yokohama Station (Keikyu), 1-1-4 Minami-Saiwai, Nishi-ku, Kanagawa Prefecture 220-0011
Information On Our Pick-up Locations in Japan for Voice Lite SIMs
Haneda Airport Terminal 3
JTB Meeting Counter
Open from 10am - 8pm every day
JTB Meeting Counter, Haneda Airport T3, Arrivals (2nd) Floor, International Terminal
Free Shuttle Bus from Terminal 2
Located a short (1 minute) walk from the Arrivals Gate. If nobody is manning the front desk please use the phone on the desk for assistance.
A free shuttle bus service is available from Terminal 3. Find more information here.
How to Collect
Step 1
Order your SIM online – choose your preferred collection point and pick-up date at checkout.
Step 2
Visit your collection point, show your order confirmation email and passport.
Haneda Airport Terminal 3 JAL-ABC
JAL ABC Arrival Counter
Open from 4am - 10am and 8pm - 1am every day
JAL ABC Arrival Counter, 2F, Haneda Airport Terminal 3
Please Find more information here.
How to Collect
Step 1
Order your SIM online – choose your preferred collection point and pick-up date at checkout.
Step 2
Visit your collection point, show your order confirmation email and passport.
Narita Airport Terminal 1
JAL ABC Counter (North Wing)
Open daily from 6:30am until 1 hour after the arrival of the last flight at Terminal 1 North Wing
Note: This differs from the last flight arrival time at the South Wing
1st Floor (International Arrival Lobby) Narita Airport T1
JAL ABC's "Hands-Free Travel" service lets passengers enjoy stress-free trips by having their luggage picked up from home or hotel and delivered to their destination. This eliminates the hassle of carrying bags during transit, offering added convenience for travelers exploring Japan or on tight schedules.
How to Collect
Step 1
Order your SIM online – choose your preferred collection point and
pick-up date at checkout.
Step 2
Visit your collection point, show your order confirmation email and
passport.
Narita Airport Terminal 2
Travelex Currency Exchange Counter
Open from 7am - 9pm every day
〒282-0004
Travelex Counter, Level B1, Narita Airport Terminal 2 Station, SKYLINER & KEISEI INFORMATION
How to Collect
Step 1
Order your SIM online – choose your preferred collection point and pick-up date at checkout.
Step 2
Visit your collection point, show your order confirmation email and passport.
Keisei Ueno Station
Travelex Keisei Ueno
Open from 7am - 7pm every day
1-60 Ueno Park, Taito-ku, Tokyo 110-0007. Inside Keisei Ueno Station
How to Collect
Step 1
Order your SIM online – choose your preferred collection point and pick-up date at checkout.
Step 2
Visit your collection point, show your order confirmation email and passport.
Shibuya - Mark City Building
Closed: Dec 30th - Jan 3rd
Play! Diversity Shibuya Coin Space (4th floor)
Open from 9am - 11pm every day
4th Floor, Shibuya Mark City, 1-12-1, Dogenzaka, Shibuya-ku, Tokyo 150-0043
This office is located on the 4th floor of Shibuya’s Mark City shopping complex. Play! Diversity Shibuya Coin Space have a tourist office and co-working space with a baggage deposit service, Wi-Fi, water server and device charging.
Mark City is located inside the Creation Square Shibuya space.
How to get there by train
Shibuya Station via the Keio Inokashira Line; the Tokyo Metro Ginza, Hanzomon and Fukutoshin lines; the Tokyu Toyoko and Den-en-toshi lines; and the JR Yamanote and Saikyo lines. Shibuya Mark City is located above the Keio Inokashira Line station.
How to Collect
Step 1
Order your SIM online – choose your preferred collection point and pick-up date at checkout.
Step 2
Visit your collection point, show your order confirmation email and passport.
Shinjuku Station
Closed: Jan 1st
Travelex Keio Shinjuku – West Ticket Gate
Open from 11am - 7pm every day
West Ticket Gate, Keio Shinjuku Station, 1-1-4 Nishishinjuku, Shinjuku-ku, Tokyo, 160-0023
There are two Travelex locations at Shinjuku Station. Our SIMs are stocked at the West Ticket Gate location. The other Travelex at the station is permanently closed.
How to Collect
Step 1
Order your SIM online – choose your preferred collection point and pick-up date at checkout.
Step 2
Visit your collection point, show your order confirmation email and passport.
Tokyo Station, Marunouchi
Travelex Currency Exchange Counter
Open from 8:30am - 8pm every day
Marunouchi North Entrance, Tokyo Station JR East Travel Service Center, Marunouchi North Entrance, Tokyo Station
The Travelex counter is on the ground floor under the famous domed roof of the Marunouchi exit of Tokyo Station (the Imperial Palace is only a 5-minute walk) and offers money exchange/ATM services.
How to Collect
Step 1
Order your SIM online – choose your preferred collection point and pick-up date at checkout.
Step 2
Visit your collection point, show your order confirmation email and passport.
Asakusa Tourist Information Centre Travelex
Travelex Currency Exchange Counter
Open from 9am - 8pm every day
Asakusa Culture Tourism Center 1st Floor, 2-18-9, Kaminarimon, Taito-ku, Tokyo
How to Collect
Step 1
Order your SIM online – choose your preferred collection point and pick-up date at checkout.
Step 2
Visit your collection point, show your order confirmation email and passport.
Fukuoka Airport
Fukuoka Airport Tourist Information - International Terminal
Open from 8:30am - 9:30pm every day
1st floor of Fukuoka Airport International Terminal Bldg., 739, Aoki, Hakata-ku, Fukuoka City
How to Collect
Step 1
Order your SIM online – choose your preferred collection point and pick-up date at checkout.
Step 2
Visit your collection point, show your order confirmation email and passport.
Hiroshima Airport International
Travelex Hiroshima Airport International Departure Lobby
8am ‐ 4:30pm, every day
2nd Floor, Hiroshima Airport International Terminal Building, 64-31 Zennichiji, Hongo-cho, Mihara City, Hiroshima 729-0416, Japan
How to Collect
Step 1
Order your SIM online – choose your preferred collection point and pick-up date at checkout.
Step 2
Visit your collection point, show your order confirmation email and passport.
Sapporo
Dec 31st & Jan 1st: 9am - 5pm
Hokkaido-Sapporo Tourist Information Centre
Open from 8:30am - 8pm every day
JR Sapporo West Concourse, Kita 6-jo Nishi 4-chome, Kita-ku, Sapporo
Located inside of the “Hokkaido-Sapporo ‘Food and Tourism’ Information Building”. Visitors can access tourist information for all of Hokkaido as well as information on events taking place in Sapporo.
How to Collect
Step 1
Order your SIM online – choose your preferred collection point and pick-up date at checkout.
Step 2
Visit your collection point, show your order confirmation email and passport.
Furano
Open: Dec 31st - Jan 1st, 9am - 5pm
Whiteroom Furano
Open from December 13th
Dec 13th - 15th: 8am - 6pm, every day. Starting Dec 16th: 7am - 7pm, every day.
4-67 Kitanominecho, Furano, Hokkaido, Japan 076-0034
How to Collect
Step 1
Order your SIM online – choose your preferred collection point and pick-up date at checkout.
Step 2
Visit your collection point, show your order confirmation email and passport.
Niseko
Whiteroom Niseko Base
Open from December 15th
Open 8am - 6pm everyday (Closes March 14th 2026)
JP 044-0081, Nisekohirafu 1 Jo, Kutchan, Abuta District, Hokkaido 183-20, Japan
How to Collect
Step 1
Order your SIM online – choose your preferred collection point and pick-up date at checkout.
Step 2
Visit your collection point, show your order confirmation email and passport.
Kyoto Tower
Closed: Dec 30th - Jan 3rd
Kyoto Tower - JTB Tourist Information Center
Open from 10am - 5:30pm every day
(Permanently closed from April 1st 2026)
3rd Floor, Kyoto Tower
Kyoto Tower is located just across from Kyoto Station & is Kyoto’s tallest structure. Collect your SIM from the JTB Tourist Information Center on the 3rd floor, and get some local travel advice at the same time.
Travel Tip: If you plan on visiting Kyoto Tower get a discounted entrance ticket at your SIM collection point.
How to Collect
Step 1
Order your SIM online – choose your preferred collection point and pick-up date at checkout.
Step 2
Visit your collection point, show your order confirmation email and passport.
Events Hakuba
Hakuba in Nagano Prefecture
Please check here for the latest opening hours
10284, Hakuba, Kitaazumi District, Nagano 399-9301, Japan
How to Collect
Step 1
Order your SIM online – choose your preferred collection point and pick-up date at checkout.
Step 2
Visit your collection point, show your order confirmation email and passport.
Nagoya (Chubu) Airport
JTB Travel Center
Open from 9am - 7:30pm every day
International Arrivals lobby
The Nagoya Airport Travel Center managed by JTB is the perfect start point for your trip to Japan. Exchange or purchase your JAPAN RAIL PASS (and collect your SIM) and get expert travel advice on arrival.
How to Collect
Step 1
Order your SIM online – choose your preferred collection point and pick-up date at checkout.
Step 2
Visit your collection point, show your order confirmation email and passport.
Nagoya City
Closed: Jan 1st. Dec 31st, Jan 2nd, Jan 3rd: 10am - 6pm
Travelex Currency Exchange Counter
Open from 10am - 8pm every day
Sakae Money Transfer Plaza, Sakae-Chika (Underground), 3-4-6 Sakae, Naka-ku, Nagoya 460-0008
Naha Airport
Naha Airport Tourist Information Office（International）
Open from 9:00am - 6:00pm every day
1F Naha Airport international terminal, 280 Kagamizu, Naha City
How to Collect
Step 1
Order your SIM online – choose your preferred collection point and pick-up date at checkout.
Step 2
Visit your collection point, show your order confirmation email and passport.
Naha City
Okinawa Tourist Information Center
Open from 9:00am - 6:00pm every day
2F A Block Kafuna Asahibashi 1-20-6 Izumizaki, Naha City
How to Collect
Step 1
Order your SIM online – choose your preferred collection point and pick-up date at checkout.
Step 2
Visit your collection point, show your order confirmation email and passport.
Kansai Airport Terminal 1
JTB Kansai Tourist Information Centre
Open from 9am - 7pm every day
Terminal 1 arrivals - central of 1st floor
Kansai Tourist Information Center managed by JTB is welcoming you to collect your SIM in the fast lane for free. They also offer to you travel maps and materials for free. Plus, get expert travel advice on arrival.
How to Collect
Step 1
Order your SIM online – choose your preferred collection point and pick-up date at checkout.
Step 2
Visit your collection point, show your order confirmation email and passport.
Osaka Metro
Travelex Osaka Metro Namba Station
Open from 9am - 7pm every day
1-9-7 Namba, Chuo Ward, Osaka City, Osaka Prefecture, Japan, 542-0076
B1, Osaka Metro Midosuji Line, Namba Station (Northeast Gate, outside ticket area)
The closest exits to Travelex Osaka Metro Namba store is Exit 17. Download station map here
How to Collect
Step 1
Order your SIM online – choose your preferred collection point and pick-up date at checkout.
Step 2
Visit your collection point, show your order confirmation email and passport.
Osaka Station
Travelex Tourist Information Centre Osaka
Mon - Fri 8:30am - 7pm
Sat, Sun and national holidays 8:30am - 6pm
Nippon Travel Agency, Tis Osaka, JR Osaka Station, 3-1-1, Umeda, Kita-ku, Osaka City, Osaka
How to Collect
Step 1
Order your SIM online – choose your preferred collection point and pick-up date at checkout.
Step 2
Visit your collection point, show your order confirmation email and passport.
Sendai Airport
Dec 16th & 21st: 8:30am - 7:30pm. Dec 22nd & Dec 27th: 8:30am - 7pm. Dec 26th: 8:30am - 5pm. Jan 1st 8:30am - 7:30pm
Travelex Sendai Airport International Arrivals Lobby Store
Mon/ Wed/Sat 10am - 7pm
Tue & Sun 10am - 7:30pm
Thur 2pm - 7:30pm
Fri 10am - 5pm
1st Floor, Sendai International Airport, Shimomasuda Aza Minamihara, Natori City, Miyagi Prefecture 989-2401, Japan
How to Collect
Step 1
Order your SIM online – choose your preferred collection point and pick-up date at checkout.
Step 2
Visit your collection point, show your order confirmation email and passport.
Hamamatsu May One
Closed Jan 1st. Dec 31st 10am - 7pm
Travelex Currency Exchange Counter
Open 10am - 8pm everyday
6-1 Sunayamacho, Chuo Ward, Hamamatsu City, Shizuoka 430-0926, Hamamatsu May One 4th Floor
How to Collect
Step 1
Order your SIM online – choose your preferred collection point and pick-up date at checkout.
Step 2
Visit your collection point, show your order confirmation email and passport.
Yokohama Station
Jan 1st: 10am - 7pm
Keikyu - Travelex Currency Exchange Counter (B1F)
Open from 9am-8pm 7 days a week
Basement Level Yokohama Station (Keikyu), 1-1-4 Minami-Saiwai, Nishi-ku, Kanagawa Prefecture 220-0011
Information On Our Pick-up Locations in Japan for Voice + Data eSIMs
Haneda Airport Terminal 3
JTB Meeting Counter
Open from 10am - 8pm every day
JTB Meeting Counter, Haneda Airport T3, Arrivals (2nd) Floor, International Terminal
Free Shuttle Bus from Terminal 2
Located a short (1 minute) walk from the Arrivals Gate. If nobody is manning the front desk please use the phone on the desk for assistance.
A free shuttle bus service is available from Terminal 3. Find more information here.
How to Collect
Step 1
Order your SIM online – choose your preferred collection point and pick-up date at checkout.
Step 2
Visit your collection point, show your order confirmation email and passport.
Haneda Airport Terminal 3 JAL-ABC
JAL ABC Arrival Counter
Open from 4am - 10am and 8pm - 1am every day
JAL ABC Arrival Counter, 2F, Haneda Airport Terminal 3
Please Find more information here.
How to Collect
Step 1
Order your SIM online – choose your preferred collection point and pick-up date at checkout.
Step 2
Visit your collection point, show your order confirmation email and passport.
Narita Airport Terminal 1
JAL ABC Counter (North Wing)
Open daily from 6:30am until 1 hour after the arrival of the last flight at Terminal 1 North Wing
Note: This differs from the last flight arrival time at the South Wing
1st Floor (International Arrival Lobby) Narita Airport T1
JAL ABC's "Hands-Free Travel" service lets passengers enjoy stress-free trips by having their luggage picked up from home or hotel and delivered to their destination. This eliminates the hassle of carrying bags during transit, offering added convenience for travelers exploring Japan or on tight schedules.
How to Collect
Step 1
Order your SIM online – choose your preferred collection point and
pick-up date at checkout.
Step 2
Visit your collection point, show your order confirmation email and
passport.
Narita Airport Terminal 2
Travelex Currency Exchange Counter
Open from 7am - 9pm every day
〒282-0004
Travelex Counter, Level B1, Narita Airport Terminal 2 Station, SKYLINER & KEISEI INFORMATION
How to Collect
Step 1
Order your SIM online – choose your preferred collection point and pick-up date at checkout.
Step 2
Visit your collection point, show your order confirmation email and passport.
Keisei Ueno Station
Travelex Keisei Ueno
Open from 7am - 7pm every day
1-60 Ueno Park, Taito-ku, Tokyo 110-0007. Inside Keisei Ueno Station
How to Collect
Step 1
Order your SIM online – choose your preferred collection point and pick-up date at checkout.
Step 2
Visit your collection point, show your order confirmation email and passport.
Shibuya - Mark City Building
Closed: Dec 30th - Jan 3rd
Play! Diversity Shibuya Coin Space (4th floor)
Open from 9am - 11pm every day
4th Floor, Shibuya Mark City, 1-12-1, Dogenzaka, Shibuya-ku, Tokyo 150-0043
This office is located on the 4th floor of Shibuya’s Mark City shopping complex. Play! Diversity Shibuya Coin Space have a tourist office and co-working space with a baggage deposit service, Wi-Fi, water server and device charging.
Mark City is located inside the Creation Square Shibuya space.
How to get there by train
Shibuya Station via the Keio Inokashira Line; the Tokyo Metro Ginza, Hanzomon and Fukutoshin lines; the Tokyu Toyoko and Den-en-toshi lines; and the JR Yamanote and Saikyo lines. Shibuya Mark City is located above the Keio Inokashira Line station.
How to Collect
Step 1
Order your SIM online – choose your preferred collection point and pick-up date at checkout.
Step 2
Visit your collection point, show your order confirmation email and passport.
Shinjuku Station
Closed: Jan 1st
Travelex Keio Shinjuku – West Ticket Gate
Open from 11am - 7pm every day
West Ticket Gate, Keio Shinjuku Station, 1-1-4 Nishishinjuku, Shinjuku-ku, Tokyo, 160-0023
There are two Travelex locations at Shinjuku Station. Our SIMs are stocked at the West Ticket Gate location. The other Travelex at the station is permanently closed.
How to Collect
Step 1
Order your SIM online – choose your preferred collection point and pick-up date at checkout.
Step 2
Visit your collection point, show your order confirmation email and passport.
Tokyo Station, Marunouchi
Travelex Currency Exchange Counter
Open from 8:30am - 8pm every day
Marunouchi North Entrance, Tokyo Station JR East Travel Service Center, Marunouchi North Entrance, Tokyo Station
The Travelex counter is on the ground floor under the famous domed roof of the Marunouchi exit of Tokyo Station (the Imperial Palace is only a 5-minute walk) and offers money exchange/ATM services.
How to Collect
Step 1
Order your SIM online – choose your preferred collection point and pick-up date at checkout.
Step 2
Visit your collection point, show your order confirmation email and passport.
Asakusa Tourist Information Centre Travelex
Travelex Currency Exchange Counter
Open from 9am - 8pm every day
Asakusa Culture Tourism Center 1st Floor, 2-18-9, Kaminarimon, Taito-ku, Tokyo
How to Collect
Step 1
Order your SIM online – choose your preferred collection point and pick-up date at checkout.
Step 2
Visit your collection point, show your order confirmation email and passport.
Fukuoka Airport
Fukuoka Airport Tourist Information - International Terminal
Open from 8:30am - 9:30pm every day
1st floor of Fukuoka Airport International Terminal Bldg., 739, Aoki, Hakata-ku, Fukuoka City
How to Collect
Step 1
Order your SIM online – choose your preferred collection point and pick-up date at checkout.
Step 2
Visit your collection point, show your order confirmation email and passport.
Hiroshima Airport International
Travelex Hiroshima Airport International Departure Lobby
8am ‐ 4:30pm, every day
2nd Floor, Hiroshima Airport International Terminal Building, 64-31 Zennichiji, Hongo-cho, Mihara City, Hiroshima 729-0416, Japan
How to Collect
Step 1
Order your SIM online – choose your preferred collection point and pick-up date at checkout.
Step 2
Visit your collection point, show your order confirmation email and passport.
Sapporo
Dec 31st & Jan 1st: 9am - 5pm
Hokkaido-Sapporo Tourist Information Centre
Open from 8:30am - 8pm every day
JR Sapporo West Concourse, Kita 6-jo Nishi 4-chome, Kita-ku, Sapporo
Located inside of the “Hokkaido-Sapporo ‘Food and Tourism’ Information Building”. Visitors can access tourist information for all of Hokkaido as well as information on events taking place in Sapporo.
How to Collect
Step 1
Order your SIM online – choose your preferred collection point and pick-up date at checkout.
Step 2
Visit your collection point, show your order confirmation email and passport.
Furano
Open: Dec 31st - Jan 1st, 9am - 5pm
Whiteroom Furano
Open from December 13th
Dec 13th - 15th: 8am - 6pm, every day. Starting Dec 16th: 7am - 7pm, every day.
4-67 Kitanominecho, Furano, Hokkaido, Japan 076-0034
How to Collect
Step 1
Order your SIM online – choose your preferred collection point and pick-up date at checkout.
Step 2
Visit your collection point, show your order confirmation email and passport.
Niseko
Whiteroom Niseko Base
Open from December 15th
Open 8am - 6pm everyday (Closes March 14th 2026)
JP 044-0081, Nisekohirafu 1 Jo, Kutchan, Abuta District, Hokkaido 183-20, Japan
How to Collect
Step 1
Order your SIM online – choose your preferred collection point and pick-up date at checkout.
Step 2
Visit your collection point, show your order confirmation email and passport.
Kanazawa Station
Closed: Dec 31st - Jan 2nd
Travelex Tourist Information Services
Open from 10am - 2pm. 3pm - 6pm every day
(Please note that the hours may vary depending on the service counter situation.)
JR Kanazawa Station, 1-1 Kinoshimbomachi, Kanazawa City, Ishikawa Prefecture
How to Collect
Step 1
Order your SIM online – choose your preferred collection point and pick-up date at checkout.
Step 2
Visit your collection point, show your order confirmation email and passport.
Kyoto Tower
Closed: Dec 30th - Jan 3rd
Kyoto Tower - JTB Tourist Information Center
Open from 10am - 5:30pm every day
(Permanently closed from April 1st 2026)
3rd Floor, Kyoto Tower
Kyoto Tower is located just across from Kyoto Station & is Kyoto’s tallest structure. Collect your SIM from the JTB Tourist Information Center on the 3rd floor, and get some local travel advice at the same time.
Travel Tip: If you plan on visiting Kyoto Tower get a discounted entrance ticket at your SIM collection point.
How to Collect
Step 1
Order your SIM online – choose your preferred collection point and pick-up date at checkout.
Step 2
Visit your collection point, show your order confirmation email and passport.
Events Hakuba
Hakuba in Nagano Prefecture
Please check here for the latest opening hours
10284, Hakuba, Kitaazumi District, Nagano 399-9301, Japan
How to Collect
Step 1
Order your SIM online – choose your preferred collection point and pick-up date at checkout.
Step 2
Visit your collection point, show your order confirmation email and passport.
Nagoya (Chubu) Airport
JTB Travel Center
Open from 9am - 7:30pm every day
International Arrivals lobby
The Nagoya Airport Travel Center managed by JTB is the perfect start point for your trip to Japan. Exchange or purchase your JAPAN RAIL PASS (and collect your SIM) and get expert travel advice on arrival.
How to Collect
Step 1
Order your SIM online – choose your preferred collection point and pick-up date at checkout.
Step 2
Visit your collection point, show your order confirmation email and passport.
Nagoya City
Closed: Jan 1st. Dec 31st, Jan 2nd, Jan 3rd: 10am - 6pm
Travelex Currency Exchange Counter
Open from 10am - 8pm every day
Sakae Money Transfer Plaza, Sakae-Chika (Underground), 3-4-6 Sakae, Naka-ku, Nagoya 460-0008
Naha Airport
Naha Airport Tourist Information Office（International）
Open from 9:00am - 6:00pm every day
1F Naha Airport international terminal, 280 Kagamizu, Naha City
How to Collect
Step 1
Order your SIM online – choose your preferred collection point and pick-up date at checkout.
Step 2
Visit your collection point, show your order confirmation email and passport.
Naha City
Okinawa Tourist Information Center
Open from 9:00am - 6:00pm every day
2F A Block Kafuna Asahibashi 1-20-6 Izumizaki, Naha City
How to Collect
Step 1
Order your SIM online – choose your preferred collection point and pick-up date at checkout.
Step 2
Visit your collection point, show your order confirmation email and passport.
Kansai Airport Terminal 1
JTB Kansai Tourist Information Centre
Open from 9am - 7pm every day
Terminal 1 arrivals - central of 1st floor
Kansai Tourist Information Center managed by JTB is welcoming you to collect your SIM in the fast lane for free. They also offer to you travel maps and materials for free. Plus, get expert travel advice on arrival.
How to Collect
Step 1
Order your SIM online – choose your preferred collection point and pick-up date at checkout.
Step 2
Visit your collection point, show your order confirmation email and passport.
Osaka Metro
Travelex Osaka Metro Namba Station
Open from 9am - 7pm every day
1-9-7 Namba, Chuo Ward, Osaka City, Osaka Prefecture, Japan, 542-0076
B1, Osaka Metro Midosuji Line, Namba Station (Northeast Gate, outside ticket area)
The closest exits to Travelex Osaka Metro Namba store is Exit 17. Download station map here
How to Collect
Step 1
Order your SIM online – choose your preferred collection point and pick-up date at checkout.
Step 2
Visit your collection point, show your order confirmation email and passport.
Osaka Station
Travelex Tourist Information Centre Osaka
Mon - Fri 8:30am - 7pm
Sat, Sun and national holidays 8:30am - 6pm
Nippon Travel Agency, Tis Osaka, JR Osaka Station, 3-1-1, Umeda, Kita-ku, Osaka City, Osaka
How to Collect
Step 1
Order your SIM online – choose your preferred collection point and pick-up date at checkout.
Step 2
Visit your collection point, show your order confirmation email and passport.
Sendai Airport
Dec 16th & 21st: 8:30am - 7:30pm. Dec 22nd & Dec 27th: 8:30am - 7pm. Dec 26th: 8:30am - 5pm. Jan 1st 8:30am - 7:30pm
Travelex Sendai Airport International Arrivals Lobby Store
Mon/ Wed/Sat 10am - 7pm
Tue & Sun 10am - 7:30pm
Thur 2pm - 7:30pm
Fri 10am - 5pm
1st Floor, Sendai International Airport, Shimomasuda Aza Minamihara, Natori City, Miyagi Prefecture 989-2401, Japan
How to Collect
Step 1
Order your SIM online – choose your preferred collection point and pick-up date at checkout.
Step 2
Visit your collection point, show your order confirmation email and passport.
Hamamatsu May One
Closed Jan 1st. Dec 31st 10am - 7pm
Travelex Currency Exchange Counter
Open 10am - 8pm everyday
6-1 Sunayamacho, Chuo Ward, Hamamatsu City, Shizuoka 430-0926, Hamamatsu May One 4th Floor
How to Collect
Step 1
Order your SIM online – choose your preferred collection point and pick-up date at checkout.
Step 2
Visit your collection point, show your order confirmation email and passport.
Yokohama Station
Jan 1st: 10am - 7pm
Keikyu - Travelex Currency Exchange Counter (B1F)
Open from 9am-8pm 7 days a week
Basement Level Yokohama Station (Keikyu), 1-1-4 Minami-Saiwai, Nishi-ku, Kanagawa Prefecture 220-0011
Information On Our Pick-up Locations in Japan for Voice Lite eSIMs
Haneda Airport Terminal 3
JTB Meeting Counter
Open from 10am - 8pm every day
JTB Meeting Counter, Haneda Airport T3, Arrivals (2nd) Floor, International Terminal
Free Shuttle Bus from Terminal 2
Located a short (1 minute) walk from the Arrivals Gate. If nobody is manning the front desk please use the phone on the desk for assistance.
A free shuttle bus service is available from Terminal 3. Find more information here.
How to Collect
Step 1
Order your SIM online – choose your preferred collection point and pick-up date at checkout.
Step 2
Visit your collection point, show your order confirmation email and passport.
Haneda Airport Terminal 3 JAL-ABC
JAL ABC Arrival Counter
Open from 4am - 10am and 8pm - 1am every day
JAL ABC Arrival Counter, 2F, Haneda Airport Terminal 3
Please Find more information here.
How to Collect
Step 1
Order your SIM online – choose your preferred collection point and pick-up date at checkout.
Step 2
Visit your collection point, show your order confirmation email and passport.
Narita Airport Terminal 1
JAL ABC Counter (North Wing)
Open daily from 6:30am until 1 hour after the arrival of the last flight at Terminal 1 North Wing
Note: This differs from the last flight arrival time at the South Wing
1st Floor (International Arrival Lobby) Narita Airport T1
JAL ABC's "Hands-Free Travel" service lets passengers enjoy stress-free trips by having their luggage picked up from home or hotel and delivered to their destination. This eliminates the hassle of carrying bags during transit, offering added convenience for travelers exploring Japan or on tight schedules.
How to Collect
Step 1
Order your SIM online – choose your preferred collection point and
pick-up date at checkout.
Step 2
Visit your collection point, show your order confirmation email and
passport.
Narita Airport Terminal 2
Travelex Currency Exchange Counter
Open from 7am - 9pm every day
〒282-0004
Travelex Counter, Level B1, Narita Airport Terminal 2 Station, SKYLINER & KEISEI INFORMATION
How to Collect
Step 1
Order your SIM online – choose your preferred collection point and pick-up date at checkout.
Step 2
Visit your collection point, show your order confirmation email and passport.
Keisei Ueno Station
Travelex Keisei Ueno
Open from 7am - 7pm every day
1-60 Ueno Park, Taito-ku, Tokyo 110-0007. Inside Keisei Ueno Station
How to Collect
Step 1
Order your SIM online – choose your preferred collection point and pick-up date at checkout.
Step 2
Visit your collection point, show your order confirmation email and passport.
Shibuya - Mark City Building
Closed: Dec 30th - Jan 3rd
Play! Diversity Shibuya Coin Space (4th floor)
Open from 9am - 11pm every day
4th Floor, Shibuya Mark City, 1-12-1, Dogenzaka, Shibuya-ku, Tokyo 150-0043
This office is located on the 4th floor of Shibuya’s Mark City shopping complex. Play! Diversity Shibuya Coin Space have a tourist office and co-working space with a baggage deposit service, Wi-Fi, water server and device charging.
Mark City is located inside the Creation Square Shibuya space.
How to get there by train
Shibuya Station via the Keio Inokashira Line; the Tokyo Metro Ginza, Hanzomon and Fukutoshin lines; the Tokyu Toyoko and Den-en-toshi lines; and the JR Yamanote and Saikyo lines. Shibuya Mark City is located above the Keio Inokashira Line station.
How to Collect
Step 1
Order your SIM online – choose your preferred collection point and pick-up date at checkout.
Step 2
Visit your collection point, show your order confirmation email and passport.
Shinjuku Station
Closed: Jan 1st
Travelex Keio Shinjuku – West Ticket Gate
Open from 11am - 7pm every day
West Ticket Gate, Keio Shinjuku Station, 1-1-4 Nishishinjuku, Shinjuku-ku, Tokyo, 160-0023
There are two Travelex locations at Shinjuku Station. Our SIMs are stocked at the West Ticket Gate location. The other Travelex at the station is permanently closed.
How to Collect
Step 1
Order your SIM online – choose your preferred collection point and pick-up date at checkout.
Step 2
Visit your collection point, show your order confirmation email and passport.
Tokyo Station, Marunouchi
Travelex Currency Exchange Counter
Open from 8:30am - 8pm every day
Marunouchi North Entrance, Tokyo Station JR East Travel Service Center, Marunouchi North Entrance, Tokyo Station
The Travelex counter is on the ground floor under the famous domed roof of the Marunouchi exit of Tokyo Station (the Imperial Palace is only a 5-minute walk) and offers money exchange/ATM services.
How to Collect
Step 1
Order your SIM online – choose your preferred collection point and pick-up date at checkout.
Step 2
Visit your collection point, show your order confirmation email and passport.
Asakusa Tourist Information Centre Travelex
Travelex Currency Exchange Counter
Open from 9am - 8pm every day
Asakusa Culture Tourism Center 1st Floor, 2-18-9, Kaminarimon, Taito-ku, Tokyo
How to Collect
Step 1
Order your SIM online – choose your preferred collection point and pick-up date at checkout.
Step 2
Visit your collection point, show your order confirmation email and passport.
Fukuoka Airport
Fukuoka Airport Tourist Information - International Terminal
Open from 8:30am - 9:30pm every day
1st floor of Fukuoka Airport International Terminal Bldg., 739, Aoki, Hakata-ku, Fukuoka City
How to Collect
Step 1
Order your SIM online – choose your preferred collection point and pick-up date at checkout.
Step 2
Visit your collection point, show your order confirmation email and passport.
Hiroshima Airport International
Travelex Hiroshima Airport International Departure Lobby
8am ‐ 4:30pm, every day
2nd Floor, Hiroshima Airport International Terminal Building, 64-31 Zennichiji, Hongo-cho, Mihara City, Hiroshima 729-0416, Japan
How to Collect
Step 1
Order your SIM online – choose your preferred collection point and pick-up date at checkout.
Step 2
Visit your collection point, show your order confirmation email and passport.
Sapporo
Dec 31st & Jan 1st: 9am - 5pm
Hokkaido-Sapporo Tourist Information Centre
Open from 8:30am - 8pm every day
JR Sapporo West Concourse, Kita 6-jo Nishi 4-chome, Kita-ku, Sapporo
Located inside of the “Hokkaido-Sapporo ‘Food and Tourism’ Information Building”. Visitors can access tourist information for all of Hokkaido as well as information on events taking place in Sapporo.
How to Collect
Step 1
Order your SIM online – choose your preferred collection point and pick-up date at checkout.
Step 2
Visit your collection point, show your order confirmation email and passport.
Furano
Open: Dec 31st - Jan 1st, 9am - 5pm
Whiteroom Furano
Open from December 13th
Dec 13th - 15th: 8am - 6pm, every day. Starting Dec 16th: 7am - 7pm, every day.
4-67 Kitanominecho, Furano, Hokkaido, Japan 076-0034
How to Collect
Step 1
Order your SIM online – choose your preferred collection point and pick-up date at checkout.
Step 2
Visit your collection point, show your order confirmation email and passport.
Niseko
Whiteroom Niseko Base
Open from December 15th
Open 8am - 6pm everyday (Closes March 14th 2026)
JP 044-0081, Nisekohirafu 1 Jo, Kutchan, Abuta District, Hokkaido 183-20, Japan
How to Collect
Step 1
Order your SIM online – choose your preferred collection point and pick-up date at checkout.
Step 2
Visit your collection point, show your order confirmation email and passport.
Kyoto Tower
Closed: Dec 30th - Jan 3rd
Kyoto Tower - JTB Tourist Information Center
Open from 10am - 5:30pm every day
(Permanently closed from April 1st 2026)
3rd Floor, Kyoto Tower
Kyoto Tower is located just across from Kyoto Station & is Kyoto’s tallest structure. Collect your SIM from the JTB Tourist Information Center on the 3rd floor, and get some local travel advice at the same time.
Travel Tip: If you plan on visiting Kyoto Tower get a discounted entrance ticket at your SIM collection point.
How to Collect
Step 1
Order your SIM online – choose your preferred collection point and pick-up date at checkout.
Step 2
Visit your collection point, show your order confirmation email and passport.
Events Hakuba
Hakuba in Nagano Prefecture
Please check here for the latest opening hours
10284, Hakuba, Kitaazumi District, Nagano 399-9301, Japan
How to Collect
Step 1
Order your SIM online – choose your preferred collection point and pick-up date at checkout.
Step 2
Visit your collection point, show your order confirmation email and passport.
Nagoya (Chubu) Airport
JTB Travel Center
Open from 9am - 7:30pm every day
International Arrivals lobby
The Nagoya Airport Travel Center managed by JTB is the perfect start point for your trip to Japan. Exchange or purchase your JAPAN RAIL PASS (and collect your SIM) and get expert travel advice on arrival.
How to Collect
Step 1
Order your SIM online – choose your preferred collection point and pick-up date at checkout.
Step 2
Visit your collection point, show your order confirmation email and passport.
Nagoya City
Closed: Jan 1st. Dec 31st, Jan 2nd, Jan 3rd: 10am - 6pm
Travelex Currency Exchange Counter
Open from 10am - 8pm every day
Sakae Money Transfer Plaza, Sakae-Chika (Underground), 3-4-6 Sakae, Naka-ku, Nagoya 460-0008
Naha Airport
Naha Airport Tourist Information Office（International）
Open from 9:00am - 6:00pm every day
1F Naha Airport international terminal, 280 Kagamizu, Naha City
How to Collect
Step 1
Order your SIM online – choose your preferred collection point and pick-up date at checkout.
Step 2
Visit your collection point, show your order confirmation email and passport.
Naha City
Okinawa Tourist Information Center
Open from 9:00am - 6:00pm every day
2F A Block Kafuna Asahibashi 1-20-6 Izumizaki, Naha City
How to Collect
Step 1
Order your SIM online – choose your preferred collection point and pick-up date at checkout.
Step 2
Visit your collection point, show your order confirmation email and passport.
Kansai Airport Terminal 1
JTB Kansai Tourist Information Centre
Open from 9am - 7pm every day
Terminal 1 arrivals - central of 1st floor
Kansai Tourist Information Center managed by JTB is welcoming you to collect your SIM in the fast lane for free. They also offer to you travel maps and materials for free. Plus, get expert travel advice on arrival.
How to Collect
Step 1
Order your SIM online – choose your preferred collection point and pick-up date at checkout.
Step 2
Visit your collection point, show your order confirmation email and passport.
Osaka Metro
Travelex Osaka Metro Namba Station
Open from 9am - 7pm every day
1-9-7 Namba, Chuo Ward, Osaka City, Osaka Prefecture, Japan, 542-0076
B1, Osaka Metro Midosuji Line, Namba Station (Northeast Gate, outside ticket area)
The closest exits to Travelex Osaka Metro Namba store is Exit 17. Download station map here
How to Collect
Step 1
Order your SIM online – choose your preferred collection point and pick-up date at checkout.
Step 2
Visit your collection point, show your order confirmation email and passport.
Osaka Station
Travelex Tourist Information Centre Osaka
Mon - Fri 8:30am - 7pm
Sat, Sun and national holidays 8:30am - 6pm
Nippon Travel Agency, Tis Osaka, JR Osaka Station, 3-1-1, Umeda, Kita-ku, Osaka City, Osaka
How to Collect
Step 1
Order your SIM online – choose your preferred collection point and pick-up date at checkout.
Step 2
Visit your collection point, show your order confirmation email and passport.
Sendai Airport
Dec 16th & 21st: 8:30am - 7:30pm. Dec 22nd & Dec 27th: 8:30am - 7pm. Dec 26th: 8:30am - 5pm. Jan 1st 8:30am - 7:30pm
Travelex Sendai Airport International Arrivals Lobby Store
Mon/ Wed/Sat 10am - 7pm
Tue & Sun 10am - 7:30pm
Thur 2pm - 7:30pm
Fri 10am - 5pm
1st Floor, Sendai International Airport, Shimomasuda Aza Minamihara, Natori City, Miyagi Prefecture 989-2401, Japan
How to Collect
Step 1
Order your SIM online – choose your preferred collection point and pick-up date at checkout.
Step 2
Visit your collection point, show your order confirmation email and passport.
Hamamatsu May One
Closed Jan 1st. Dec 31st 10am - 7pm
Travelex Currency Exchange Counter
Open 10am - 8pm everyday
6-1 Sunayamacho, Chuo Ward, Hamamatsu City, Shizuoka 430-0926, Hamamatsu May One 4th Floor
How to Collect
Step 1
Order your SIM online – choose your preferred collection point and pick-up date at checkout.
Step 2
Visit your collection point, show your order confirmation email and passport.
Yokohama Station
Jan 1st: 10am - 7pm
Keikyu - Travelex Currency Exchange Counter (B1F)
Open from 9am-8pm 7 days a week
Basement Level Yokohama Station (Keikyu), 1-1-4 Minami-Saiwai, Nishi-ku, Kanagawa Prefecture 220-0011
Information On Our Pick-up Locations in Japan for Tourist SIMs
Haneda Airport Terminal 3
JTB Meeting Counter
Open from 10am - 8pm every day
JTB Meeting Counter, Haneda Airport T3, Arrivals (2nd) Floor, International Terminal
Free Shuttle Bus from Terminal 2
Located a short (1 minute) walk from the Arrivals Gate. If nobody is manning the front desk please use the phone on the desk for assistance.
A free shuttle bus service is available from Terminal 3. Find more information here.
How to Collect
Step 1
Order your SIM online – choose your preferred collection point and pick-up date at checkout.
Step 2
Visit your collection point, show your order confirmation email and passport.
Haneda Airport Terminal 3 JAL-ABC
JAL ABC Arrival Counter
Open from 4am - 10am and 8pm - 1am every day
JAL ABC Arrival Counter, 2F, Haneda Airport Terminal 3
Please Find more information here.
How to Collect
Step 1
Order your SIM online – choose your preferred collection point and pick-up date at checkout.
Step 2
Visit your collection point, show your order confirmation email and passport.
Narita Airport Terminal 1
JAL ABC Counter (North Wing)
Open daily from 6:30am until 1 hour after the arrival of the last flight at Terminal 1 North Wing
Note: This differs from the last flight arrival time at the South Wing
1st Floor (International Arrival Lobby) Narita Airport T1
JAL ABC's "Hands-Free Travel" service lets passengers enjoy stress-free trips by having their luggage picked up from home or hotel and delivered to their destination. This eliminates the hassle of carrying bags during transit, offering added convenience for travelers exploring Japan or on tight schedules.
How to Collect
Step 1
Order your SIM online – choose your preferred collection point and
pick-up date at checkout.
Step 2
Visit your collection point, show your order confirmation email and
passport.
Narita Airport Terminal 2
Travelex Currency Exchange Counter
Open from 7am - 9pm every day
〒282-0004
Travelex Counter, Level B1, Narita Airport Terminal 2 Station, SKYLINER & KEISEI INFORMATION
How to Collect
Step 1
Order your SIM online – choose your preferred collection point and pick-up date at checkout.
Step 2
Visit your collection point, show your order confirmation email and passport.
Keisei Ueno Station
Travelex Keisei Ueno
Open from 7am - 7pm every day
1-60 Ueno Park, Taito-ku, Tokyo 110-0007. Inside Keisei Ueno Station
How to Collect
Step 1
Order your SIM online – choose your preferred collection point and pick-up date at checkout.
Step 2
Visit your collection point, show your order confirmation email and passport.
Shibuya - Mark City Building
Closed: Dec 30th - Jan 3rd
Play! Diversity Shibuya Coin Space (4th floor)
Open from 9am - 11pm every day
4th Floor, Shibuya Mark City, 1-12-1, Dogenzaka, Shibuya-ku, Tokyo 150-0043
This office is located on the 4th floor of Shibuya’s Mark City shopping complex. Play! Diversity Shibuya Coin Space have a tourist office and co-working space with a baggage deposit service, Wi-Fi, water server and device charging.
Mark City is located inside the Creation Square Shibuya space.
How to get there by train
Shibuya Station via the Keio Inokashira Line; the Tokyo Metro Ginza, Hanzomon and Fukutoshin lines; the Tokyu Toyoko and Den-en-toshi lines; and the JR Yamanote and Saikyo lines. Shibuya Mark City is located above the Keio Inokashira Line station.
How to Collect
Step 1
Order your SIM online – choose your preferred collection point and pick-up date at checkout.
Step 2
Visit your collection point, show your order confirmation email and passport.
Shinjuku Station
Closed: Jan 1st
Travelex Keio Shinjuku – West Ticket Gate
Open from 11am - 7pm every day
West Ticket Gate, Keio Shinjuku Station, 1-1-4 Nishishinjuku, Shinjuku-ku, Tokyo, 160-0023
There are two Travelex locations at Shinjuku Station. Our SIMs are stocked at the West Ticket Gate location. The other Travelex at the station is permanently closed.
How to Collect
Step 1
Order your SIM online – choose your preferred collection point and pick-up date at checkout.
Step 2
Visit your collection point, show your order confirmation email and passport.
Tokyo Station, Marunouchi
Travelex Currency Exchange Counter
Open from 8:30am - 8pm every day
Marunouchi North Entrance, Tokyo Station JR East Travel Service Center, Marunouchi North Entrance, Tokyo Station
The Travelex counter is on the ground floor under the famous domed roof of the Marunouchi exit of Tokyo Station (the Imperial Palace is only a 5-minute walk) and offers money exchange/ATM services.
How to Collect
Step 1
Order your SIM online – choose your preferred collection point and pick-up date at checkout.
Step 2
Visit your collection point, show your order confirmation email and passport.
Asakusa Tourist Information Centre Travelex
Travelex Currency Exchange Counter
Open from 9am - 8pm every day
Asakusa Culture Tourism Center 1st Floor, 2-18-9, Kaminarimon, Taito-ku, Tokyo
How to Collect
Step 1
Order your SIM online – choose your preferred collection point and pick-up date at checkout.
Step 2
Visit your collection point, show your order confirmation email and passport.
Fukuoka Airport
Fukuoka Airport Tourist Information - International Terminal
Open from 8:30am - 9:30pm every day
1st floor of Fukuoka Airport International Terminal Bldg., 739, Aoki, Hakata-ku, Fukuoka City
How to Collect
Step 1
Order your SIM online – choose your preferred collection point and pick-up date at checkout.
Step 2
Visit your collection point, show your order confirmation email and passport.
Hiroshima Airport International
Travelex Hiroshima Airport International Departure Lobby
8am ‐ 4:30pm, every day
2nd Floor, Hiroshima Airport International Terminal Building, 64-31 Zennichiji, Hongo-cho, Mihara City, Hiroshima 729-0416, Japan
How to Collect
Step 1
Order your SIM online – choose your preferred collection point and pick-up date at checkout.
Step 2
Visit your collection point, show your order confirmation email and passport.
Sapporo
Dec 31st & Jan 1st: 9am - 5pm
Hokkaido-Sapporo Tourist Information Centre
Open from 8:30am - 8pm every day
JR Sapporo West Concourse, Kita 6-jo Nishi 4-chome, Kita-ku, Sapporo
Located inside of the “Hokkaido-Sapporo ‘Food and Tourism’ Information Building”. Visitors can access tourist information for all of Hokkaido as well as information on events taking place in Sapporo.
How to Collect
Step 1
Order your SIM online – choose your preferred collection point and pick-up date at checkout.
Step 2
Visit your collection point, show your order confirmation email and passport.
Furano
Open: Dec 31st - Jan 1st, 9am - 5pm
Whiteroom Furano
Open from December 13th
Dec 13th - 15th: 8am - 6pm, every day. Starting Dec 16th: 7am - 7pm, every day.
4-67 Kitanominecho, Furano, Hokkaido, Japan 076-0034
How to Collect
Step 1
Order your SIM online – choose your preferred collection point and pick-up date at checkout.
Step 2
Visit your collection point, show your order confirmation email and passport.
Niseko
Whiteroom Niseko Base
Open from December 15th
Open 8am - 6pm everyday (Closes March 14th 2026)
JP 044-0081, Nisekohirafu 1 Jo, Kutchan, Abuta District, Hokkaido 183-20, Japan
How to Collect
Step 1
Order your SIM online – choose your preferred collection point and pick-up date at checkout.
Step 2
Visit your collection point, show your order confirmation email and passport.
Kanazawa Station
Closed: Dec 31st - Jan 2nd
Travelex Tourist Information Services
Open from 10am - 2pm. 3pm - 6pm every day
(Please note that the hours may vary depending on the service counter situation.)
JR Kanazawa Station, 1-1 Kinoshimbomachi, Kanazawa City, Ishikawa Prefecture
How to Collect
Step 1
Order your SIM online – choose your preferred collection point and pick-up date at checkout.
Step 2
Visit your collection point, show your order confirmation email and passport.
Kyoto Tower
Closed: Dec 30th - Jan 3rd
Kyoto Tower - JTB Tourist Information Center
Open from 10am - 5:30pm every day
(Permanently closed from April 1st 2026)
3rd Floor, Kyoto Tower
Kyoto Tower is located just across from Kyoto Station & is Kyoto’s tallest structure. Collect your SIM from the JTB Tourist Information Center on the 3rd floor, and get some local travel advice at the same time.
Travel Tip: If you plan on visiting Kyoto Tower get a discounted entrance ticket at your SIM collection point.
How to Collect
Step 1
Order your SIM online – choose your preferred collection point and pick-up date at checkout.
Step 2
Visit your collection point, show your order confirmation email and passport.
Events Hakuba
Hakuba in Nagano Prefecture
Please check here for the latest opening hours
10284, Hakuba, Kitaazumi District, Nagano 399-9301, Japan
How to Collect
Step 1
Order your SIM online – choose your preferred collection point and pick-up date at checkout.
Step 2
Visit your collection point, show your order confirmation email and passport.
Nagoya (Chubu) Airport
JTB Travel Center
Open from 9am - 7:30pm every day
International Arrivals lobby
The Nagoya Airport Travel Center managed by JTB is the perfect start point for your trip to Japan. Exchange or purchase your JAPAN RAIL PASS (and collect your SIM) and get expert travel advice on arrival.
How to Collect
Step 1
Order your SIM online – choose your preferred collection point and pick-up date at checkout.
Step 2
Visit your collection point, show your order confirmation email and passport.
Nagoya City
Closed: Jan 1st. Dec 31st, Jan 2nd, Jan 3rd: 10am - 6pm
Travelex Currency Exchange Counter
Open from 10am - 8pm every day
Sakae Money Transfer Plaza, Sakae-Chika (Underground), 3-4-6 Sakae, Naka-ku, Nagoya 460-0008
Naha Airport
Naha Airport Tourist Information Office（International）
Open from 9:00am - 6:00pm every day
1F Naha Airport international terminal, 280 Kagamizu, Naha City
How to Collect
Step 1
Order your SIM online – choose your preferred collection point and pick-up date at checkout.
Step 2
Visit your collection point, show your order confirmation email and passport.
Naha City
Okinawa Tourist Information Center
Open from 9:00am - 6:00pm every day
2F A Block Kafuna Asahibashi 1-20-6 Izumizaki, Naha City
How to Collect
Step 1
Order your SIM online – choose your preferred collection point and pick-up date at checkout.
Step 2
Visit your collection point, show your order confirmation email and passport.
Kansai Airport Terminal 1
JTB Kansai Tourist Information Centre
Open from 9am - 7pm every day
Terminal 1 arrivals - central of 1st floor
Kansai Tourist Information Center managed by JTB is welcoming you to collect your SIM in the fast lane for free. They also offer to you travel maps and materials for free. Plus, get expert travel advice on arrival.
How to Collect
Step 1
Order your SIM online – choose your preferred collection point and pick-up date at checkout.
Step 2
Visit your collection point, show your order confirmation email and passport.
Osaka Metro
Travelex Osaka Metro Namba Station
Open from 9am - 7pm every day
1-9-7 Namba, Chuo Ward, Osaka City, Osaka Prefecture, Japan, 542-0076
B1, Osaka Metro Midosuji Line, Namba Station (Northeast Gate, outside ticket area)
The closest exits to Travelex Osaka Metro Namba store is Exit 17. Download station map here
How to Collect
Step 1
Order your SIM online – choose your preferred collection point and pick-up date at checkout.
Step 2
Visit your collection point, show your order confirmation email and passport.
Osaka Station
Travelex Tourist Information Centre Osaka
Mon - Fri 8:30am - 7pm
Sat, Sun and national holidays 8:30am - 6pm
Nippon Travel Agency, Tis Osaka, JR Osaka Station, 3-1-1, Umeda, Kita-ku, Osaka City, Osaka
How to Collect
Step 1
Order your SIM online – choose your preferred collection point and pick-up date at checkout.
Step 2
Visit your collection point, show your order confirmation email and passport.
Sendai Airport
Dec 16th & 21st: 8:30am - 7:30pm. Dec 22nd & Dec 27th: 8:30am - 7pm. Dec 26th: 8:30am - 5pm. Jan 1st 8:30am - 7:30pm
Travelex Sendai Airport International Arrivals Lobby Store
Mon/ Wed/Sat 10am - 7pm
Tue & Sun 10am - 7:30pm
Thur 2pm - 7:30pm
Fri 10am - 5pm
1st Floor, Sendai International Airport, Shimomasuda Aza Minamihara, Natori City, Miyagi Prefecture 989-2401, Japan
How to Collect
Step 1
Order your SIM online – choose your preferred collection point and pick-up date at checkout.
Step 2
Visit your collection point, show your order confirmation email and passport.
Hamamatsu May One
Closed Jan 1st. Dec 31st 10am - 7pm
Travelex Currency Exchange Counter
Open 10am - 8pm everyday
6-1 Sunayamacho, Chuo Ward, Hamamatsu City, Shizuoka 430-0926, Hamamatsu May One 4th Floor
How to Collect
Step 1
Order your SIM online – choose your preferred collection point and pick-up date at checkout.
Step 2
Visit your collection point, show your order confirmation email and passport.
Yokohama Station
Jan 1st: 10am - 7pm
Keikyu - Travelex Currency Exchange Counter (B1F)
Open from 9am-8pm 7 days a week
Basement Level Yokohama Station (Keikyu), 1-1-4 Minami-Saiwai, Nishi-ku, Kanagawa Prefecture 220-0011
Information On Our Pick-up Locations in Japan for Mobal WiFi
Haneda Airport Terminal 3
JTB Meeting Counter
Open from 10am - 8pm every day
JTB Meeting Counter, Haneda Airport T3, Arrivals (2nd) Floor, International Terminal
Free Shuttle Bus from Terminal 2
Located a short (1 minute) walk from the Arrivals Gate. If nobody is manning the front desk please use the phone on the desk for assistance.
A free shuttle bus service is available from Terminal 3. Find more information here.
How to Collect
Step 1
Order your SIM online – choose your preferred collection point and pick-up date at checkout.
Step 2
Visit your collection point, show your order confirmation email and passport.
Haneda Airport Terminal 3 JAL-ABC
JAL ABC Arrival Counter
Open from 4am - 10am and 8pm - 1am every day
JAL ABC Arrival Counter, 2F, Haneda Airport Terminal 3
Please Find more information here.
How to Collect
Step 1
Order your SIM online – choose your preferred collection point and pick-up date at checkout.
Step 2
Visit your collection point, show your order confirmation email and passport.
Narita Airport Terminal 1
JAL ABC Counter (North Wing)
Open daily from 6:30am until 1 hour after the arrival of the last flight at Terminal 1 North Wing
Note: This differs from the last flight arrival time at the South Wing
1st Floor (International Arrival Lobby) Narita Airport T1
JAL ABC's "Hands-Free Travel" service lets passengers enjoy stress-free trips by having their luggage picked up from home or hotel and delivered to their destination. This eliminates the hassle of carrying bags during transit, offering added convenience for travelers exploring Japan or on tight schedules.
How to Collect
Step 1
Order your SIM online – choose your preferred collection point and
pick-up date at checkout.
Step 2
Visit your collection point, show your order confirmation email and
passport.